Toyota of Plano

I am shopping for a new 4Runner and picked this dealer based on proximity. My initial Internet contact was answered by a salesperson who ignored my inquiries about the dealership's Internet-listed new ca based on proximity. My initial Internet contact was answered by a salesperson who ignored my inquiries about the dealership's Internet-listed new car inventory, specifically my request for the opportunity to see a vehicle which was reported to be available in two days. In our communications, she was focused on changing the specs I had provided (from Toyota's "build a car" webpage). Unfortunately, she also accidentally sent me an e-mail intended for another customer, announcing that she had found the vehicle I wanted and that she would give them fleet pricing. They just needed to call her. Her expanation regarding this bias in service and the mis-directed message? "Ooops, sorry, I was tired." Never tried to provide any service to me, follow up, etc Perhaps this is to be expected, but honesty is not one of the virtues of this dealership. Don't waste your time More

I bought a 2011 Toyota Avalon there about 3 weeks ago. I asked for the darkest tint available, and was told by the salesperson (Darren), that the tint on the vehicle I was buying was the darkest allowed in asked for the darkest tint available, and was told by the salesperson (Darren), that the tint on the vehicle I was buying was the darkest allowed in the state of Texas. Not being from Texas, I accepted that as true. I was also told that the floor mats only come in one color. Neither of these turned out to be true. I bought the quantum protection package, and took my car back to the dealership to have it put on. I picked up my car the next day, and it looked like they had wiped armorall on the finish of the car. I asked to speak to a manager, 30 minutes later, I was able to speak to Lee, who I also told about the lies I was told by the sales person. Lee was nice, and offered to do the quantum package again, and also fix the tint issue. So, I took my car in again. This time, they did something to the finish of the vehicle that caused scratches and swirl marks, so, another trip to the dealership with my car. Bottom line, I have had this vehicle for 3 weeks, most of that time the vehicle has spent at the shop getting ruined. More

I bought a new 2011 Toyota Camry for my family and new born baby at February 2011 at Toyota of Plano at Dallas, Texas. A dealer was Jay Lee. Then my car has made noise one week after purchase and the 201 born baby at February 2011 at Toyota of Plano at Dallas, Texas. A dealer was Jay Lee. Then my car has made noise one week after purchase and the 2011 Camry has made 10 more problems in two months. Millage is just 1,500 miles and plate is still temporary. So, I talked dealer Jay Lee about the problem. Jay said "You have warranty, so, you can just take service and only talk with a service adviser.” In addition, he said “I am an excellent dealer for you." and that’s all. In addition to, when I bought the camry, Jay Lee recommended me to buy a warranty for $1,000. So, I bought the warranty. And then I found the price was $1,995 at home. But Jay Lee said "I never talked to you the price was $1,000. I talked the price was $1,000's." More

I emailed Toyota of Plano inquiring about an oil change and tire rotation on my 2010 Prius. $40 was the reply. Not bad. I called on my way home from work to see if they could fit me in without an appoi and tire rotation on my 2010 Prius. $40 was the reply. Not bad. I called on my way home from work to see if they could fit me in without an appointment. No problem was the reply. Not bad. I show up and stand around like a jerk for 20 minutes. I flag someone down and they were nice enough to tell me to wait for someone else. I stand around some more. Very bad. Finally someone helps me and it turns out my oil change and tire rotation will be $90, not $40, Very bad. Waste of my time. I'm not going back there for any service or sales reason. More

Wanted to purchase vehicle at end of lease. Went in and completed paperwork, declined extended warranty and was on my way. Received multiple phone calls and text within 2 hours of leaving telling me to ca completed paperwork, declined extended warranty and was on my way. Received multiple phone calls and text within 2 hours of leaving telling me to call. I called to find out that they had already called my husband who wasn't even on the loan and to be told that Toyota Financial Services would only approve my loan if I added the $3600 warranty, added spouse and that I needed to return to sign the papers ASAP. I called Toyota Financial myself and found out that the warranty was absolutely not a requirement and they advised me to call the dealership back and notify them that I wished to proceed without it. I did this and my husband contacted them as we both were very upset that they would go to that level to try to scam us. Believe it or not we never received any form of apology, we were simply told that it was a miscommunication! Unbelieveable. However, since my husband does actually need to be added to the loan and the paperwork is not final we will be taking our business to a different dealership. This dealership is untrustworthy! More

We recently purchased our second new car from Toyota of Plano and it probably will not be the last. Customer service from everyone was outstanding. Sales people made us feel like we were the most important Plano and it probably will not be the last. Customer service from everyone was outstanding. Sales people made us feel like we were the most important people on the lot. The upgrades we made to the care were completed ontime and right. Prive was great compared to other dealerships. Additionally we continue to take our cars in for service...not one issue for 5 years with one car and 1 year with the other. Ask for Tim O'Grady for Sales or Derek Canterbury for Service! More

I usually donot write reviews but I visited Toyota of plano twice despite seeing and hearing bad reviews about this dealership. and found exaclty that they are the biggeest cheats. so wanted to put in a plano twice despite seeing and hearing bad reviews about this dealership. and found exaclty that they are the biggeest cheats. so wanted to put in a word and spare other some time by avoiding this dealership. these guys donot remotely understand the meaning of customer satisfaction and on top of that play games with the customers. they will show some random customer to you and tell you that the other customer is here for the same car as you to put pressure. the service is disgusting and they are very rude with the customers. have seen the director there called kia petterson , he is the worst sales manager one can ever interact with.. beware of these guys.. afterall all these bad reviews about them do convey something . i learnt it the hard way. but happy that i didn;t buy a car from them otherwise i donot know how there aftersales service would have been More

Be prepared for the sterotypical horrible buying experience. Great talk in the beginning. Then you get the back and forth to the sales mgr..down to asking for $50 more! If the car had not been ju experience. Great talk in the beginning. Then you get the back and forth to the sales mgr..down to asking for $50 more! If the car had not been just what I wanted, I would have walked out 10 minutes into the negotiation. Salesman was a jerk. Once the deal was struck, he couldn't wait to get you out. Delivery was a sham. Exactly what everyone thinks the car buying experience is like. Have bought many cars...this was the second worst experience in 50 years. One exception, the business office (contract man) was excellent. The only part of the day that went well. Stay away from this place, even if it costs you a little more. Can't imagine what the service department must be like! More

My experience with Toyota of Plano exceeded any/all expectations. Evan was extremely helpful, kept me up-to-date on the status of my vehicle and did not try to "pressure sell" me into anything I didn' expectations. Evan was extremely helpful, kept me up-to-date on the status of my vehicle and did not try to "pressure sell" me into anything I didn't need. I will go back the next time I need service. More

I went to the dealership on 12-26-09 and put a deposit on a rav 4 and david guarantee the vehicle in 7-10 days. I told david i needed the vehicle before 12-31-09 for the tax credit, he stated no problem. I g a rav 4 and david guarantee the vehicle in 7-10 days. I told david i needed the vehicle before 12-31-09 for the tax credit, he stated no problem. I get a phone call in the afternoon on 12-30-09 we can not get the vehicle. his answer we could not get the car from dealer. No explaination or apology. I also phoned him everyday for follow up, would not return phone calls. HONESTY AND COMMUNICATIONS IS THE BEST POLICY, THERE IS NONE. PLEASE DO NOT BUY FROM THIS DEALER IF THIS IS HOW THEY TREAT THERE CUSTOMERS. More