Toyota of Plano

When I purchased my Toyota Corolla 2 years ago, it was the smoothest buying experience I have had. I told them my criteria and they immediately told me if they could meet them. No hassle. I received th the smoothest buying experience I have had. I told them my criteria and they immediately told me if they could meet them. No hassle. I received the 2 year maintiance agreement and have been going every 5,000 miles for my oil change and tire rotation and have been very satisfied with that experience as well. I have recommended your dealership to my friends and family. Thank You, Lynda Rosson More

John found us just the truck we wanted and over the John found us just the truck we wanted and over the Christmas holidays, other dealers told me I'd have to take an option I didn't want in order to ge John found us just the truck we wanted and over the Christmas holidays, other dealers told me I'd have to take an option I didn't want in order to get those I did. He found us just what we asked for at a good price and no pressure. I'm not sure if it was Consumer Reports or Costco that recommended the fleet department at Toyota Plano but as car buying experiences go-it was a good one. More

This was my second buy from TOP. Bought Camry's both time. Faz and Karim were courteous and very helpful. It was a pleasant experience to work with gentle folks like Faz and Karim. I recommend these guy time. Faz and Karim were courteous and very helpful. It was a pleasant experience to work with gentle folks like Faz and Karim. I recommend these guys (Faz is internet Director and Karim is Sales Executive)to any and all for any toyota or scion purchase. I read through the negatives and I saw some bias there. I have been to this dealership twice now and was taken care off More

Worst car buying experience I have ever had. Contacted Toyota of Plano about a used car they had on the internet. I was assured everything was in working order on the vehicle and it was ready to go. Obtai Toyota of Plano about a used car they had on the internet. I was assured everything was in working order on the vehicle and it was ready to go. Obtained my financing and drove 150 miles from Fort Hood to buy the vehicle. When I test-drove the vehicle, the temperature and fuel gage was not working. I asked the salesman why I was not told about this prior to my driving to the dealership. The salesman claimed he did not know about the defect. I asked if they were going to fix it and he referred me to the used car manager that gave me a story about how he didn’t have enough money in the car to fix it and I was getting a great deal so take it or leave it. The used car sales manager I dealt was a white guy with a high and tight flat top haircut (looks like he could have been in the military). I told him the picture on the internet showed the gages functioning. He looked at their web site and told me I was correct but they still would not fix it or even diagnose it. He said he would fill the gas tank up so I knew I had a full tank when I left the dealership. I wish he could have been in my shoes listening to his buffoonery excuses after I drove 300 miles round trip to get this truck. Very unprofessional and disrespectful after I told them I was not going to purchase the truck. I went to Lexus of Austin the next day, bought a used Toyota truck, and had a great buying experience. Beware of Toyota of Plano More

I recently had my car serviced through Toyota of Plano with Kenny Mealy as my service writer. Thorough explanation of the problem(s), repair(s) necessary and projected costs are imperative to me, as is c with Kenny Mealy as my service writer. Thorough explanation of the problem(s), repair(s) necessary and projected costs are imperative to me, as is complete trust in my service guy. Though I am a long time customer of Toyota of Plano, this visit was my first with Kenny, as my previous contact was no longer available. Kenny took the time to explain the work needed and why, along with a cost estimate. He was courteous and thorough, and listened to my car complaints, making sense of everything. My vehicle was ready when Kenny said it would be and costs were at or less than estimated. I appreciate Kenny Mealy's honesty and the hard work of both him and the mechanic (Rolando) who worked so diligently to resolve the issues. As the owner of a high mileage 4Runner, my goal is to keep things running smoothly. With Toyota of Plano and Kenny Mealy, I'm able to do so. Sincerely, J. Morningstar More

I truley enjoyed my experience working with Jacoub at Toyota of Plano, i would recommend that my friends visit Jacoub when in the market for a new vehicle. He solved the headache i was having with my ex Toyota of Plano, i would recommend that my friends visit Jacoub when in the market for a new vehicle. He solved the headache i was having with my existing vehicle and got me into a great new (used) vehicle. He is the guy to see when you are looking for vehicle solutions! Thanks Jacoub! Drew More

Definitely giving Toyota a bad name. We bought a 2008 Mazda3 a few weeks ago and have been extremely disappointed with the service. It supposedly passed a rigorous safety inspection, but I'm really not Mazda3 a few weeks ago and have been extremely disappointed with the service. It supposedly passed a rigorous safety inspection, but I'm really not sure how. I'm so grateful that I'm the only one driving it and it's not a family car yet. An alignment and two shot tires later (after three weeks!) Apparently it was brought back after a run in and never reinspected. YIKES!!! While that's the biggest thing, not getting a spare key, getting the car with shredded windshield wipers and a quarter tank of gas leave a very lemony taste in our mouths. The sales rep was great until we called about the issues and then said that it "Wasn't in the paper work," even though we were supposed to be getting a "like new car." The things you learn from getting screwed. At least now I know how to spot a needed alignment on a car that doesn't pull. More

I am shopping for a new 4Runner and picked this dealer based on proximity. My initial Internet contact was answered by a salesperson who ignored my inquiries about the dealership's Internet-listed new ca based on proximity. My initial Internet contact was answered by a salesperson who ignored my inquiries about the dealership's Internet-listed new car inventory, specifically my request for the opportunity to see a vehicle which was reported to be available in two days. In our communications, she was focused on changing the specs I had provided (from Toyota's "build a car" webpage). Unfortunately, she also accidentally sent me an e-mail intended for another customer, announcing that she had found the vehicle I wanted and that she would give them fleet pricing. They just needed to call her. Her expanation regarding this bias in service and the mis-directed message? "Ooops, sorry, I was tired." Never tried to provide any service to me, follow up, etc Perhaps this is to be expected, but honesty is not one of the virtues of this dealership. Don't waste your time More

I bought a 2011 Toyota Avalon there about 3 weeks ago. I asked for the darkest tint available, and was told by the salesperson (Darren), that the tint on the vehicle I was buying was the darkest allowed in asked for the darkest tint available, and was told by the salesperson (Darren), that the tint on the vehicle I was buying was the darkest allowed in the state of Texas. Not being from Texas, I accepted that as true. I was also told that the floor mats only come in one color. Neither of these turned out to be true. I bought the quantum protection package, and took my car back to the dealership to have it put on. I picked up my car the next day, and it looked like they had wiped armorall on the finish of the car. I asked to speak to a manager, 30 minutes later, I was able to speak to Lee, who I also told about the lies I was told by the sales person. Lee was nice, and offered to do the quantum package again, and also fix the tint issue. So, I took my car in again. This time, they did something to the finish of the vehicle that caused scratches and swirl marks, so, another trip to the dealership with my car. Bottom line, I have had this vehicle for 3 weeks, most of that time the vehicle has spent at the shop getting ruined. More

I bought a new 2011 Toyota Camry for my family and new born baby at February 2011 at Toyota of Plano at Dallas, Texas. A dealer was Jay Lee. Then my car has made noise one week after purchase and the 201 born baby at February 2011 at Toyota of Plano at Dallas, Texas. A dealer was Jay Lee. Then my car has made noise one week after purchase and the 2011 Camry has made 10 more problems in two months. Millage is just 1,500 miles and plate is still temporary. So, I talked dealer Jay Lee about the problem. Jay said "You have warranty, so, you can just take service and only talk with a service adviser.” In addition, he said “I am an excellent dealer for you." and that’s all. In addition to, when I bought the camry, Jay Lee recommended me to buy a warranty for $1,000. So, I bought the warranty. And then I found the price was $1,995 at home. But Jay Lee said "I never talked to you the price was $1,000. I talked the price was $1,000's." More