"Buying a car"
I generally had a good experience. I went in to have recalls on my Prius done, but had been thinking of trading it in for another car, as I did not like the dark color in the heat. I was interested in leasing, at first, and just wanted information of how that would compare price wise to buying. It took hours just to get that information. I ended up buying a Toyota Rav4, after speaking with the finance guy, who explained everything briefly and completely. I spent a long time with Hasan, while he was trying to find a car I might like. He was friendly and mostly helpful. The only criticism I have, given with the best intentions, is that if Hasan had been a better listener, we would have completed our business in half the time. Also, maybe not treat people like they are not bright. I often had to repeat myself, and felt a little frustrated. Generally, I left with a good car and was satisfied.
"Jayce took care of the problem"
The staffs working in the service department are very kind and professional. Jayce did an outstanding job of finding the actual problem on my tire.
"Great Customer Care!"
- Dianna V.
Jayce always goes above and beyond with information and care of service. He seems to genuinely care about quality service! His follow up is a nice touch! Toyota of Plano and Jayce are the best!!