Toyota of Plano
Plano, TX
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The dealership was clean, comfortable and fast service. The service attendant was friendly and professional. I was very please with her and the timely service. The service attendant was friendly and professional. I was very please with her and the timely service. More
I received excellent service from a knowledgeable service advisor who clearly explained all the options and the importance of each recommended item advisor who clearly explained all the options and the importance of each recommended item More
When I called to make an appointment, they were able to get me in same day! I pulled into the car dealership and my advisor Charlene was great at helping me with what I needed! My shuttle driver (Matt) was get me in same day! I pulled into the car dealership and my advisor Charlene was great at helping me with what I needed! My shuttle driver (Matt) was nice as well and made sure to drop me off at where I wanted! Would recommend them! More
I had a recall on my vehicle and was said the service would take 2 to 2.5 hrs. But it took more than 4 hrs. I was ok with it but my issue is with the Cashier. I had no issues with my service advisor. Whe would take 2 to 2.5 hrs. But it took more than 4 hrs. I was ok with it but my issue is with the Cashier. I had no issues with my service advisor. When I was billed, I showed the coupon which was sent by email from ToyotaOfPlano. She never even looked at it and immediately denied saying that I need to talk to my advisor. I had never had such experience before. Whenever there were such coupons, the cashier usually acknowledges it and applies it but then I was asked to go back look for my advisor. The advisor was surprised saying that the cashier would apply it. I had to get him to the cashier so that she could apply it. I don't think the other cashiers there were doing that. I never had such experience before. I feel that cashiers should be well aware of the coupons which the service center shares and should be able to accept this without involving the Service advisor. I feel it was a very rude behavior. After waiting long hours patiently and to end my service with the bad attitude from the cashier is something I would not like to experience again. More
The entire experience of having my car serviced today with Austin's servicing my car, Austin’s communication, and the two polite shuttle drivers made my day a lot easier!!!! This is the best service loca with Austin's servicing my car, Austin’s communication, and the two polite shuttle drivers made my day a lot easier!!!! This is the best service location! More









