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Toyota of Plano - Service Center

4.6

339 Lifetime Service Reviews

1001 Preston Road, Plano, Texas 75093

Contact Information

Appointment Details

Drop off vehicle
Wait for service
Drop off vehicle
Wait for service

Vehicle Information

Please update the areas marked in red.

Top Reviewed Employees

Arthur Jacobus, Service Advisor, Toyota of Plano

Arthur Jacobus

Service Advisor
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jayce Pollan, Service Advisor, Toyota of Plano

Jayce Pollan

Service Advisor
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Carlos  Murillo, Service Advisor, Toyota of Plano

Carlos Murillo

Service Advisor
4.9
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Travis Watters, Service Advisor, Toyota of Plano

Travis Watters

Service Advisor
3.8
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Latest Reviews

November 15, 2018

"Can't trust them!!"

- cars42

Don't use this dealership for service!!!! I have been going here for every warranty service after purchasing a new Camry. I was there yesterday and had the last service done before the warranty expires. Today, I took the Camry to get it inspected, where I saw the mechanic take out the engine air filter--it was clogged with leaves and filthy. It had NEVER been changed by this dealership and it was never mentioned it needed to be changed!!!! I had the inspection mechanic replace it with a filter that cost about $20 and took the filthy one with me to see the service manager at Toyota of Plano, Dan. I told him these facts, assuring him that I would never return to this dealership again, nor would I be buying my next Toyota from this dealership (which I plan to do very soon). So, to save the cost of this filter, they lost future service on my current car and the possibility of selling another one. I now wonder if the oil changes, tire rotations, etc., were EVER done!!!! Poor management, poor training, lack of caring!!! CAN'T TRUST THEM--STAY AWAY FOR YOUR OWN GOOD!!!!

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Employees Worked With

Michael Rogers

November 08, 2018

"Buying a car"

- me

I generally had a good experience. I went in to have recalls on my Prius done, but had been thinking of trading it in for another car, as I did not like the dark color in the heat. I was interested in leasing, at first, and just wanted information of how that would compare price wise to buying. It took hours just to get that information. I ended up buying a Toyota Rav4, after speaking with the finance guy, who explained everything briefly and completely. I spent a long time with Hasan, while he was trying to find a car I might like. He was friendly and mostly helpful. The only criticism I have, given with the best intentions, is that if Hasan had been a better listener, we would have completed our business in half the time. Also, maybe not treat people like they are not bright. I often had to repeat myself, and felt a little frustrated. Generally, I left with a good car and was satisfied.

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Employees Worked With

Hasan Amarneh
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

October 08, 2018

"Jayce took care of the problem"

- Jae

The staffs working in the service department are very kind and professional. Jayce did an outstanding job of finding the actual problem on my tire.

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Employees Worked With

Jayce Pollan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Special Offers

Service Specials

Visit https://www.toyotaofplano.com/service-specials.htm for our current specials!

Service Center Photos & Amenities

  • After Hours Drop-Off
  • Authorized Accessories Store
  • Automated Car Wash
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free Drinks
  • Free WiFi
  • Instant Financing
  • Pet Friendly
  • Quick Lube
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
  • Vending Machines
Toyota of Plano, Plano, TX, 75093