Toyota of Plano - Service Center

When I purchased my new vehicle it only came with one key. I have been given a complete run-around with regard to when the second key would be made available. Initially promised the key after 3 months key. I have been given a complete run-around with regard to when the second key would be made available. Initially promised the key after 3 months - but when I called this dealership, I was rudely told "that has nothing to do with us. You will have to call corporate." which I did. There I was told about the chip shortage and told it would be mid-summer. Never heard another word so finally at the beginning of September, I called back and was told that I should receive something by the end of September. What I received was a letter just before the end of month announcing that the key fob would be available and for me to contact the dealership to set up a service appointment. When I did, I was informed that they would need to order the part and it would be in within a week. Never heard another back from the dealership, but when I called today, I was rudely told that the part still isn't in and I would "just have to wait." No further explanation, no apology. It has been 10 months since my purchase. I guess they got they money and now feel it "my problem." What poor service and shame on both the dealership and Toyota corporate that they cannot bother to communicate with their customers. More

Arrived late for my appointment still they took me, got me in and everyone was great and Serivce awesome. Very friendly people. me in and everyone was great and Serivce awesome. Very friendly people. More

From beginning to end everyone was super helpful and friendly as well as quick service friendly as well as quick service More

The dealership was attentive in every respect. I think refreshments should be made available especially when you have to wait more than hour. Not all people have someone to bring them back to pic I think refreshments should be made available especially when you have to wait more than hour. Not all people have someone to bring them back to pick up car. More

Both my technician and my service advisor were professional. I know my truck is in qualified hands at Toyota of Plano professional. I know my truck is in qualified hands at Toyota of Plano More

I had an appointment. Got right in. Good communication from Mike. Thank you Mike. Will be back soon. Got right in. Good communication from Mike. Thank you Mike. Will be back soon. More

Taking your truck in for service is fast and stream-lined and there are no games. I was asked at least three times if there was anything else they could do for me. You leave happy not frustrated ! Tracy Met and there are no games. I was asked at least three times if there was anything else they could do for me. You leave happy not frustrated ! Tracy Metten More

Marco Cardona is a knowledgeable young man with a great personality. My original reason for going to the dealership was for a standard oil change but as my vehicle was being inspected it was decided there personality. My original reason for going to the dealership was for a standard oil change but as my vehicle was being inspected it was decided there was some extra services needed. Everything was explained clearly, so we proceeded with the extra work. More

I was here 3 hrs for a battery change even tho my warranty was covering for the battery Jonathan couldn’t take 5 min of its time to call me and let me know I had to go in and asked he said to wait an warranty was covering for the battery Jonathan couldn’t take 5 min of its time to call me and let me know I had to go in and asked he said to wait and see if I can get approval for a loaner and leave the car there he said yes but later on I got told they were no loaner so 4 hours waiting and I had to bring my car back how it is and I had to jumpstart I. The middle of my way home. Never bring your car here for a battery call ahead and asked because you’ll be here 4 hrs u til they actually tell you what’s going on. I asked to speak to a manager and he never showed up and they never let me talk to him such unprofessionalism More

Advisor Travis Watters He's Very Nice Guy👍. Customer service is very friendly. I recommend date to all my friends for Toyota of Plano Customer service is very friendly. I recommend date to all my friends for Toyota of Plano More