Toyota of Plano - Service Center

Personal is not listening customer I went to this place for oil change and tire rotation. When they finished they work I paid for service. On my way out of there, I "luckily" checked my I went to this place for oil change and tire rotation. When they finished they work I paid for service. On my way out of there, I "luckily" checked my tires where I noticed that they did not rotate my tires. I went back to dealership and talked to person who was in charge of this work. He started arguing with me and triad to convence me how he saw them rotating my tires. I nicely explained to him how my front tires threads wear more than those on the back and that was exactly a reason I wanted weels being rotated. He totally ignored my arguments, so I had to call for his manager. That person started talking "non-sense" about how he recognizes tires which were on front or on the rear side of the car. Anyway that guy wasn't of any help eather, but they offered me to "re-rotate", how he called this issue. I understand they might be busy and forgot to do some they should do, but problem I had whit this service is disrespectful and totally ignored way they talked and treated me, especially if I had solid argument about work didn't perform. More

Outstanding customer service I brought my new Camry here for a 5000 service. Greg Cash was my service advisor- totally superb experience! He was friendly, informative, courteous a I brought my new Camry here for a 5000 service. Greg Cash was my service advisor- totally superb experience! He was friendly, informative, courteous and professional. The service was done quickly and thoroughly. I will definitely return to Plano for future services with Greg! More

Above and Beyond Anything You've Ever Experienced. I've been to many service centers in dealers, including Sewell which is known for its service. However, Toyota Plano has broken the mold and their ser I've been to many service centers in dealers, including Sewell which is known for its service. However, Toyota Plano has broken the mold and their service philosophy is something you must experience. If you ever had a bad experience at a service center, try Toyota in Plano. Things have changed!! Dean is the GM and his organization are a model for the future of car dealerships. More

Horrible I went in for just a little maintenance and ended up with a $200 bill. He said I needed things that I did not need. I am a female and I know nothing a I went in for just a little maintenance and ended up with a $200 bill. He said I needed things that I did not need. I am a female and I know nothing about cars. He made it seem like my car needed those extra service. To make things worse, he said he’ll give me a 10% discount but once I got home there was no discount on my bill. I am beyond pissed. I will never go to Toyota of Plano again. More

Unsolved problem My 2010 Toyota has skipping and repetitive bumpy (instead of smooth) ride when I gently push on the the break at a speed 50-60. I took it to Toyota My 2010 Toyota has skipping and repetitive bumpy (instead of smooth) ride when I gently push on the the break at a speed 50-60. I took it to Toyota of Plano more than 6 times for this issue over the last 7 years. They fixed the brake pads, the disc and some other parts. It improved partially and returned after few weeks always. It had been very frustrating experience and futile effort on my side. I am very disappointed and displeased with that service and with Toyota. I just want to know the problem and fix it and establish safety for me and my family. More

Great experience with Ethan Sabahi I originally came in for service on a car I bought from a competitor of yours which lost my business because of their service department ... your serv I originally came in for service on a car I bought from a competitor of yours which lost my business because of their service department ... your service department is great by the way. I received an email from Ethan a few days before I came in for service so I decided to see what he had to offer. I started by telling Ethan what I didn't want which was a pushy salesperson. He did his best to sell me a car and was really listening to what I had to say. I would highly recommend him to my friends. He makes your business stand out so I would take care of this good employee. More

My overall experience with Ethan was beyond amazing!!! Ethan went above and beyond to make sure my experience with him was great & satisfying! I recommend Ethan to any and everyone who comes to Toyota of P Ethan went above and beyond to make sure my experience with him was great & satisfying! I recommend Ethan to any and everyone who comes to Toyota of Plano!! More

Can't trust them!! Don't use this dealership for service!!!! I have been going here for every warranty service after purchasing a new Camry. I was there yesterday and ha Don't use this dealership for service!!!! I have been going here for every warranty service after purchasing a new Camry. I was there yesterday and had the last service done before the warranty expires. Today, I took the Camry to get it inspected, where I saw the mechanic take out the engine air filter--it was clogged with leaves and filthy. It had NEVER been changed by this dealership and it was never mentioned it needed to be changed!!!! I had the inspection mechanic replace it with a filter that cost about $20 and took the filthy one with me to see the service manager at Toyota of Plano, Dan. I told him these facts, assuring him that I would never return to this dealership again, nor would I be buying my next Toyota from this dealership (which I plan to do very soon). So, to save the cost of this filter, they lost future service on my current car and the possibility of selling another one. I now wonder if the oil changes, tire rotations, etc., were EVER done!!!! Poor management, poor training, lack of caring!!! CAN'T TRUST THEM--STAY AWAY FOR YOUR OWN GOOD!!!! More

Buying a car I generally had a good experience. I went in to have recalls on my Prius done, but had been thinking of trading it in for another car, as I did not li I generally had a good experience. I went in to have recalls on my Prius done, but had been thinking of trading it in for another car, as I did not like the dark color in the heat. I was interested in leasing, at first, and just wanted information of how that would compare price wise to buying. It took hours just to get that information. I ended up buying a Toyota Rav4, after speaking with the finance guy, who explained everything briefly and completely. I spent a long time with Hasan, while he was trying to find a car I might like. He was friendly and mostly helpful. The only criticism I have, given with the best intentions, is that if Hasan had been a better listener, we would have completed our business in half the time. Also, maybe not treat people like they are not bright. I often had to repeat myself, and felt a little frustrated. Generally, I left with a good car and was satisfied. More