Toyota of Plano - Service Center

Phenomenal Service! I purchased my vehicle in December of 2016 & this was my first time taking in for service. My service advisor was Arthur Jacobus & he was absolutely p I purchased my vehicle in December of 2016 & this was my first time taking in for service. My service advisor was Arthur Jacobus & he was absolutely phenomenal. Great people skills and service. Thanks! More

The Best service in Plano, Texas I totally appreciate every single person that assisted me while I was there to have my air bag replaced. I especially like to thank the Toyota driv I totally appreciate every single person that assisted me while I was there to have my air bag replaced. I especially like to thank the Toyota driver that brought me home. I believe his first name is Roy. I also was treated like royalty bye the person who came to pick me up I his name is Rick and he served in the Navy in submarines. Thank to all of the Toyota service personnel. Mary More

Very Satisfied I scheduled on-line for my 20K mile car service, I showed up on time. I was greeted with a positive first impression by a staff member who checked me I scheduled on-line for my 20K mile car service, I showed up on time. I was greeted with a positive first impression by a staff member who checked me in and went over what services I was there for. I was very satisfied with the entire team and service this facility provides. More

Outstanding Service I had such terrible service experience at a dealership in McKinney just of 75 and Eldorado, that I thought I would never by a Toyota product again. F I had such terrible service experience at a dealership in McKinney just of 75 and Eldorado, that I thought I would never by a Toyota product again. Fortunately I was willing to try another dealership in Dallas and called Toyota of Plano to see if I could get reliable and trustworthy help in getting my car repaired. Luckily I was transferred to Arthur Jacobus in the Service Department at Plano and he provide outstanding service. Would gladly recommend Toyota of Plano. Travis Watters was also fantastic, he and Arthur make a great team. More

Great service techs After finding out that I needed to get a new set of keys and a new battery (sudden cold front killed it). The service department guided me though the After finding out that I needed to get a new set of keys and a new battery (sudden cold front killed it). The service department guided me though the process of getting my car to their location and pushed to complete the work that same day (Saturday). I had no appointment and was really expecting to be without a car for a few days. They really turned a stressful morning into a positive experience. More

Toyota of Plano Customer Service My experience with Toyota of Plano was exceptional. My service advisor did a fantastic job. The dealership has earned my business and will definitely My experience with Toyota of Plano was exceptional. My service advisor did a fantastic job. The dealership has earned my business and will definitely consider my next car purchase from Toyota of Plano. More

Poor customer service Even though I had booked an appointment (MLK day) to get an oil change - it took two and a half hours to get it done. The explanation is that they had Even though I had booked an appointment (MLK day) to get an oil change - it took two and a half hours to get it done. The explanation is that they had double booked my appointment. An oil change should take less than half an hour We all have busy schedules, that is why I booked an appointment Please do not double book appointments, because it hurts customers Time cannot be regained After the first hour, I checked what was the problem, but nothing After the second hour, no change after checking Even though they paid for the service (because of what had happened) Two and a half hour for an oil change is unacceptable Hope that others will not have to go through what I went through:( More

Great Service from a Sales Consultant I went in for service and needed someone that spoke mandarin. Went to desk and lady called Peter. Peter assisted me and translated to the service tech I went in for service and needed someone that spoke mandarin. Went to desk and lady called Peter. Peter assisted me and translated to the service techs. Even though I did not purchase a car from him, he treated me with such courtesy and attention as if I have. My Next purchase will be from him. He since then has assisted me with scheduling future services and translated. Thank you Peter for your great service. More

Toyota Plano, five stars I had an excellent experience since I arrived with my vehicle, and the service with Travis was an excellent experience also. I feel grateful!!! Thank I had an excellent experience since I arrived with my vehicle, and the service with Travis was an excellent experience also. I feel grateful!!! Thank you! More

Superior Customer Service I had a flat tire last week down the street from Toyota of Plano after 7:00pm. A couple of the guys were standing outside. I asked them if they coul I had a flat tire last week down the street from Toyota of Plano after 7:00pm. A couple of the guys were standing outside. I asked them if they could put on my spare tire. My son and I were 40 miles from our house. Spike Lipscomb, Jeremy Miller, Peter Chow and Reggie, lead service tech went out of their way to assist me. They opened the service bay and drove my car into the shop. They were very professional, kind and courteous. They made sure we were comfortable, helped my son get a drink and changed the tire as quickly as possible. I'm so appreciative of their superior service! Susan More