Toyota of Plano - Service Center

Excellent maintenance service My 2016 Toyota has been serviced at Plano Toyota several times. The appointments have been set up easily by phone and the actual service was perfor My 2016 Toyota has been serviced at Plano Toyota several times. The appointments have been set up easily by phone and the actual service was performed in less time than originally estimated. In some cases a problem was found and fixed without any extra charge. In past experience with this dealer on other vehicles, I was pleased with the warranty repairs that were done with no charge or minimal charge. More

Parts Department Carlos Murillo in the service department is great to work with. He's friendly, professional and is great at communicating with me before, during and Carlos Murillo in the service department is great to work with. He's friendly, professional and is great at communicating with me before, during and after the service of my Camry. Yesterday I had the opportunity to also work with Tabitha in the parts department. She was able to help me with ordering a Christmas gift and she went above and beyond in her customer service saving me time and money. Great TEAM at .Toyota of Plano. More

Great service I have always had great service when I have visited this dealership. Everything has always been explained to me when I come in for service. Everyone I have always had great service when I have visited this dealership. Everything has always been explained to me when I come in for service. Everyone has always been very courteous More

Worst service Earlier in 8/25/16 i took my Camry for rack/pinion replacement and other services, received worst service and wrote a review about it here. Wanted to Earlier in 8/25/16 i took my Camry for rack/pinion replacement and other services, received worst service and wrote a review about it here. Wanted to take the car for a followup on rack/pinion as the earlier service was not good and steering wheel was still shaky. On 12/9 Friday, called service scheduled an appointment for 12/17 11:40am, mentioned her that i need three things in this service. 1-check how the rack and pinion is doing, it was replaced on 8/25, they did not do a good job then, so i wanted them to recheck. 2-check AC switch as the light is fluctuating on and off. 3-Oil Change which is least priority. When i took my car to service on 12/17 at 11:30am, they made me wait. Finally one person named Travis came and said, that he can only do oil change because he don't see any other things mentioned in the record and they are very busy that day. Told me that he will do oil change today and bring car during some other day for rest of the services. I told him that in my call i mentioned all three items very clearly to the lady who took my call, if she has missed why should i suffer. Toyota shall go thru my call on 12/9 and see if i mentioned all three services. AC fluctuating and not working sporadically during winter is a risk, as the windshield glass blurs out. Still they did not want to help me out. Finally, i decided to take it to a different dealer in Richardson, told the same to the service person. He said fine and left me in the line. I was stuck there in line between cars standing before me without drivers and behind me. The service guy left, finally i catch hold of another service person asked him to help clear cars before me. Took a while for them to clear my way out. More

A cold day in Plano Great service and a very cold & busy day. The service dept. was backed up with many customers, but my service advisor, Judy Deems, was exceptionally c Great service and a very cold & busy day. The service dept. was backed up with many customers, but my service advisor, Judy Deems, was exceptionally calm while juggling many customers. Roy (shuttle driver) was very prompt getting me to my office and pickup after Judy called to say my auto was ready. Good job all the way around. More

Service of 2014 Toyota Tundra I would like to recognize Travis Watters for his exceptional customer service. I run a restaurant company here in the DFW area (MCrowd Restaurant Grou I would like to recognize Travis Watters for his exceptional customer service. I run a restaurant company here in the DFW area (MCrowd Restaurant Group dba Mi Cocina, Taco Diner & The Mercury) and I appreciate great customer service when I see it. Too many times great people do not get recognized because all most people do is complain about service. Please take the time to celebrate Travis's commitment to making you guys look good! Sincerely, Clay McAfee More

Great Service Rep I took the wife's FJ Cruiser in for a oil change and tire rotation. We asked about the recalls on the FJ and Ken was able to get the recalls completed I took the wife's FJ Cruiser in for a oil change and tire rotation. We asked about the recalls on the FJ and Ken was able to get the recalls completed too. When checking out I asked Ken if Toyota found a fix for the rear leaf springs for the Tacoma. Ken mention there is and if I would bring my Tacoma in the next day w/o a appointment. Asked if I could get a oil change and tire rotation too. Ken informed me hours of operation for the next day. Well we slept in the next day but Ken followed up to see if I was still coming in and mention that I could be there at 10AM to drop off my vehicle. Toyota kept my vehicle thru out the day, but Ken informed me the progress of repairs. Asked Ken if he could find out how much it would cost for a weather strip on the FJ cruiser. He followed up a little later and placed the order for me. Ken called when my truck was complete. Ken is a great service rep and will contact him when I need to make another appointment. More

Very quick and easy I scheduled an appointment and received email confirmation with details of what to expect and who my service contact would be. Once I arrived within I scheduled an appointment and received email confirmation with details of what to expect and who my service contact would be. Once I arrived within just a few minutes my service advisor came and greeted me and discussed the reason I bought my car in. He gave me an accurate timeline and finished my work when promised. More

Excellent Customer Service Judy was my service consultant, and was very helpful and timely from beginning to end. Love the shuttle service, in that they will take you home and a Judy was my service consultant, and was very helpful and timely from beginning to end. Love the shuttle service, in that they will take you home and also pick you up when the vehicle is ready. The service was done correctly and they even offered additional solutions to the problem. More

Great service Carlos Murillo was my Service Consultant. Since I work very close to T of P, he gave me a ride in his own car so I didn't have to wait on the shuttle Carlos Murillo was my Service Consultant. Since I work very close to T of P, he gave me a ride in his own car so I didn't have to wait on the shuttle. Great service as always. More