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817 Reviews of Toyota of Plano - Service Center
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November 14, 2016
18 month service Scheduled an appointment over the phone. Dropped off my truck first thing in the morning, even though it was very busy the drop-off did not take very Scheduled an appointment over the phone. Dropped off my truck first thing in the morning, even though it was very busy the drop-off did not take very long. I caught a shuttle ride to work from the dealership. The driver Rick was such a great guy, very enjoyable ride to work. I was notified when the work was done over the phone. Picking up my truck at lunch time was a quick turn around. Great job overall. More
by jcchrist
Employees Worked With
Rick the shuttle driver, Paul Merryman
November 14, 2016
Kindness I was impressed by the kindness and care given by Ken during a call for help and delivering my car for service. He was do helpful and took care of me I was impressed by the kindness and care given by Ken during a call for help and delivering my car for service. He was do helpful and took care of me as if I was family. Thank you KEN and Doug. Debbie Taub More
by det8045
Employees Worked With
Doug Brown, Ken Mccorkle
November 11, 2016
Poor customer service After numerous service issues at Toyota of Plano, I was asked to meet with the service mgr today. Pam and Judy my service techs were great! The servic After numerous service issues at Toyota of Plano, I was asked to meet with the service mgr today. Pam and Judy my service techs were great! The service mgr knows the service history but nothing of the personal time and energy it has cost me; no car for weeks, standing on 1-35 for 1.5 hrs by a dead car, $220 tow bill, missed appointments and activities, constantly asking friends for rides. Guess what the sales mgr did? Shook my hand and walked me to the first sales person he saw thinking I would buy a new car. Didn't say a word didn't ask me a question!!!!Shame on you Toyota of Plano..... More
by Plano Customer
Employees Worked With
Judy Deems, Pam Jones
November 09, 2016
Routine Maintenance Toyota of Plano consistently gives excellent service. Every employee I have been in contact with since we first purchased the car, has been a valuabl Toyota of Plano consistently gives excellent service. Every employee I have been in contact with since we first purchased the car, has been a valuable asset to Toyota of Plano! Please do not change a thing; your quality of service is outstanding! More
by Retired2
Employees Worked With
Travis Watters
November 08, 2016
Outstanding Service I have been a customer for over 20 years. While getting recall work done on the dash of my 9 year old Camry, the service tech noticed that I needed my I have been a customer for over 20 years. While getting recall work done on the dash of my 9 year old Camry, the service tech noticed that I needed my brake fluid and coolant changed. All work was done as expected. I can always rely on them to make sure my car is in excellent condition. More
by MARY1108
Employees Worked With
Ken Mccorkle
November 07, 2016
floor mat Came in for a warranty replacement battery of my 2014 Tundra Texas Edition. It was a big rainy day, therefore I have a rubber floor mat on the passeng Came in for a warranty replacement battery of my 2014 Tundra Texas Edition. It was a big rainy day, therefore I have a rubber floor mat on the passenger side. ( it was only on the passenger side, for some reason couldn't find the driver side rubber mat ) When I got home I found out that they through away my rubber mat, on the invoice (906435) they stated that was not original Toyota product and for safety reason . Now think about this, what give you the right to through my property away without asking, at most you can taken the rubber mat out and put it in the truck bed, and this is my choose to use it or not !! Think about this, what if that was my personal diary notebook, and it is not a Toyota product, so you have the right to through that too ?? Please response to my email and with best regards. Isaac Wan. More
by isaaccat
Employees Worked With
Travis Watters
November 06, 2016
Tire replacement Jayce was great! He matched discounts tire price and then some. No problems. Really didn't have to wait that long either for a Saturday. Jayce was great! He matched discounts tire price and then some. No problems. Really didn't have to wait that long either for a Saturday. More
by RogerG
Employees Worked With
Jayce Pollan
November 05, 2016
Good service Efficient. Friendly. They got my car in and out quickly. The waiting area was comfortable. The service was good. I will come back when needed Efficient. Friendly. They got my car in and out quickly. The waiting area was comfortable. The service was good. I will come back when needed More
by Sherry
Employees Worked With
Paul Merryman
November 04, 2016
Fantastic experience Again Jayce Pollan went above and beyond to take care of our vehicle toyata RAV4. He really should get bonuses and a big raise. He is doing a fantasti Again Jayce Pollan went above and beyond to take care of our vehicle toyata RAV4. He really should get bonuses and a big raise. He is doing a fantastic job as always :) More
by Erajbahareh Changizian
Employees Worked With
Jayce Pollan
November 03, 2016
excellent service Toyota of Plano has great service, better than any dealers I have ever used. I would recommend Toyota of Plano for car service. I am very satisfied ev Toyota of Plano has great service, better than any dealers I have ever used. I would recommend Toyota of Plano for car service. I am very satisfied every time. More
by shu
Employees Worked With
Doug Brown, Kenny Rodriguez
