Toyota of Plano - Service Center

Happy costumer from great service Great experience. Was the first time at Toyota service area and will not be the last for shure.Service with smile. Minimum waiting time.After service Great experience. Was the first time at Toyota service area and will not be the last for shure.Service with smile. Minimum waiting time.After service done they wash the car to.I want to thank you Judy for her help. More

Replaced an Oil Pan on our 2006 Toyota Camry. We had an extremely GREAT and positive experience. The service was excellent and our service agent Arthur Jacobus was very helpful; he is friendly, kn We had an extremely GREAT and positive experience. The service was excellent and our service agent Arthur Jacobus was very helpful; he is friendly, knowledgeable, personable, very knowledgeable, professional and we give him our highest recommendations. We had a few choices of locations to replace our oil Pan at other shops; however we decided to go with the Toyota Of Plano due to the High and Great Customer Service with genuine and reliable parts. Everyone at the dealership was friendly, eager to assist and did a great job. Thank you again for a 5 STAR service!!!! Al and Coco S. More

Premium service experience I arrived 5 minutes before scheduled service appt. I no time my vehicle was moved back to service area. As told, it took about 1 hr. The vehicle I arrived 5 minutes before scheduled service appt. I no time my vehicle was moved back to service area. As told, it took about 1 hr. The vehicle was checked over, serviced, washed and I was out. Probably would have been faster if I hadn't required some instruction about the vehicle. Love the Tundra, love Toyota of Plano! Thanks for being a businesses I can count on. More

Outstanding Service I arrived on time with my 2015 Tacom for a 45K service, tire rotation & balance now back on the road as a happy customer. See you in 5K miles. I arrived on time with my 2015 Tacom for a 45K service, tire rotation & balance now back on the road as a happy customer. See you in 5K miles. More

Service I would like to say the service advisor Judy Deems is courteous friendly as well as helpful. I highly recommend Judy as the service advisor to ask for I would like to say the service advisor Judy Deems is courteous friendly as well as helpful. I highly recommend Judy as the service advisor to ask for when going to Toyota of Plano. More

Buyers Beware - Service After the Deal is Done This is a follow up to my initial review of purchasing my 2016 Toyota Highlander from this dealership. A day after driving my SUV home, I realized it This is a follow up to my initial review of purchasing my 2016 Toyota Highlander from this dealership. A day after driving my SUV home, I realized it didn't have windshield washer fluid. I opened the hood and found the washer reservoir was empty. I filled the reservoir with fluid and all of it emptied on my garage floor. I called the dealer, spoke to the sales person and service manager and explained my new car problem. I was told the service dept was super busy and to make an appointment. I made an appointment for 9/14/16, which was 3 days from the day I called. When I took my brand new Highlander to the service dept I was told they didn't have the part in stock! I'm officially a dissatisfied customer now. At first I gave Toyota of Plano a great rating. Now that I have a problem with my BRAND new SUV, the great service suddenly disappeared. FIRST, I should not have been sold a new car with an empty washer reservoir. Seems to me, an inspection should occur on every car before it's pulled off their lot. SECOND, when I called and spoke to the service dept and gave great levels of details regarding my problem, the service manager at minimum should have made sure they had that part available before having me drive 25 miles back to their location. THIRD, there has been no mention of compensating me for my inconvenience nor for this unfortunate mistake. Something as simple as providing me a loaner, until this issue is fixed would have been great. When I asked for a loaner car, I was told they only have shuttles. Needless to say, no one that I personally spoke with took ownership of my problem. I will personally make sure this issue is resolved because I spent $50k in that dealership AND SHOULD NOT HAVE AN ISSUE WITH A BRAND NEW VEHICLE! As a side note, the service advisor I worked with today (Travis), was extremely kind & courteous. He is at the tail end of this ordeal, so my complaint doesn't include him. As of today, I change my original rating of this dealership (was 5 stars). I can not in good faith recommend anyone to purchase a car from them, due to issues with my NEW vehicle and declining service after the deal is closed. No one and nothing is perfect (even though they want you to rate your experience with them perfectly), but how one handles problems separates them from the rest. Good customer service is invaluable, and it should start at the moment a customer walks in the door, and well after they purchase a car. Buyers Beware! More

Adding leather seats to my vehicle Service appt was easy; Deepak helped set up the appt and Ross called to explain the process ahead of time. Service went as expected and a loan car was Service appt was easy; Deepak helped set up the appt and Ross called to explain the process ahead of time. Service went as expected and a loan car was available as promised. More

Always great service My initial purchase experience 8 months ago was great, but the true test of any sale is what happens after. My service advisor, Ross, always goes abo My initial purchase experience 8 months ago was great, but the true test of any sale is what happens after. My service advisor, Ross, always goes above and beyond. I can't imagine buying a vehicle from anywhere else. More

Great experience at Service Department. My experiences at the Toyota of Plano Service department have been great. They make sure you understand the type of work your vehicle needs and provi My experiences at the Toyota of Plano Service department have been great. They make sure you understand the type of work your vehicle needs and provide accurate cost & time estimates for the repairs. They offer shuttle service or a pleasant waiting area. My Service Advisor, Paul Merryman, does a great job. Of course, the free car wash is a nice bonus. More

.service My 2014 Tundra needed a battery replacement which caused me to take my truck in without booking an appointment. Toyota of Plano service department did My 2014 Tundra needed a battery replacement which caused me to take my truck in without booking an appointment. Toyota of Plano service department did a great job getting me in and out with minimal wait time. More