Toyota of Plano - Service Center

Great customer service My service advisor Judy very quickly got me in and out for servicing my vehicle, offered to make my next visit so I didn't forget and went over the co My service advisor Judy very quickly got me in and out for servicing my vehicle, offered to make my next visit so I didn't forget and went over the condition of my vehicle in detail and was very attentive to my needs and questions! More

Best Dealership to buy and maintain The employees are freindly and trustworthy.Best Customer Service ever for a car dealership. So rare in these days. They get the job done and then som The employees are freindly and trustworthy.Best Customer Service ever for a car dealership. So rare in these days. They get the job done and then some More

Picture Perfect From start to finish my experience at Toyota of Plano wa picture perfect. Like the free car wash they always provide to the prompt, accurate, and cou From start to finish my experience at Toyota of Plano wa picture perfect. Like the free car wash they always provide to the prompt, accurate, and courteous service they always provide. I recommend them for service and as an excellent choice when considering a new purchase. More

10,000 mile new car scheduled maintenance Very prompt and courteous service. I was in and out in less time than was scheduled. Great callback service to let me know my vehicle was ready. Very prompt and courteous service. I was in and out in less time than was scheduled. Great callback service to let me know my vehicle was ready. More

Routine Oil Change I love how this dealership makes me feel like I am valued. It has been two years+ since I purchased my vehicle from them and they still treat me court I love how this dealership makes me feel like I am valued. It has been two years+ since I purchased my vehicle from them and they still treat me courteously and professionally. Judy Deems listens well and delivers what she says she will deliver, when she says it will be done. I have been sent to other agents and they are fine but do not compare to Judy. Thanks for your dedication to customer satisfaction Judy! you make what can be a painful experience most pleasant and leave me feeling valued. More

Accomodating Service Travis was very helpful and kept us appraised of the readiness of our vehicle. The waiting area was comfortable and clean and the young lady at the c Travis was very helpful and kept us appraised of the readiness of our vehicle. The waiting area was comfortable and clean and the young lady at the checkout counter was very pleasant. More

Amazing Group went out of their way to work with Us Excellent staff, very friendly and informative. We had some unusual circumstances during the process but with each one of the challenges they went ou Excellent staff, very friendly and informative. We had some unusual circumstances during the process but with each one of the challenges they went out of their way to work with us and make it an enjoyable situation. They made the buying process easier than we had experienced before. (The unusual circumstances were things on our part and nothing that had to do with the dealership) We went in for an oil change and 30K mile service and walked out buying 2 vehicles, a Toyota Tundra off the showroom floor and a used Scion with only 40K miles. The process was easy and handled simply and all in one process. More

Great service Everyone in the dealership and service department is wonderful and helpful!! They seem to genuinely care and listen to your concerns! It was a refres Everyone in the dealership and service department is wonderful and helpful!! They seem to genuinely care and listen to your concerns! It was a refreshing experience! More

"Great Service!" I had a good experience with get my car service at Toyota. David the service writer was very helpful, they fixed my Air bag issue with in couple of ho I had a good experience with get my car service at Toyota. David the service writer was very helpful, they fixed my Air bag issue with in couple of hours. I really appreciate their work. More

Worst experience and quality of service Got a worst experienced, paired with poor quality of service today from this service center today 8/25/16. I have been with toyota since my first C Got a worst experienced, paired with poor quality of service today from this service center today 8/25/16. I have been with toyota since my first Corolla in 2008, my current Camry is my 4th Toyota car. I have been to service centers in three states CA / AZ / NE, never faced such an experience before. The lady in service who takes the payment showed worst attitude - pls train or replace these kind of people with bad attitude from customer facing roles. She represents Toyota in the minds of customer. I just a second back signed my credit card, the ink is still wet and i didn't even get my keys yet but she was so impatient to address my question on one of the charges. She said "you have already made payment and we have checked you out" i asked her i am still standing before you waiting for my keys, why can't you address this. The service coupon for alignment is still valid till 8/31/16 : http://www.toyotaofplano.com/service-coupon-1.htm, but no one is ready to honor it. Not honoring a promise is one thing and not treating a customer with due respect is the worst part i couldn't digest. I made an expense of $1400 in a day and she was not ready to discuss about $20 difference. Coming to the service, the car was with the service center from 9am to 6pm, service made was rack/pinon replacement and wheel alignment. The alignment is worse than before, wheel is tilting to left and shaky while driving, took it back to the center within 15mins and no one is even ready to take a look or test ride. They have asked me to come back again tomorrow. Now i have to waste my business hours during another working day for their bad job. How hard it is to do a test ride and fixing it properly before calling it job done. Am going to take this to all Toyota forums. This is a brand i adore. Feel bad people like these let it tarnish. More