Toyota of Plano - Service Center

40K mile service for 2013 Highlander As usual, it was a breeze to set up my appointment online at a time convenient for my schedule. When I arrived I was promptly met at entrance by a fr As usual, it was a breeze to set up my appointment online at a time convenient for my schedule. When I arrived I was promptly met at entrance by a friendly young man who took my name and quickly located my Service Associate Pam. She went over the scheduled services I had requested and have me an accurate estimate of time and cost involved. As usual, she was on target on both accounts. Highly recommend Toyota of Plano for all your service needs. More

Lack of accountability My wife and I, took our Toyota RAV4 in to have a transmission leak looked at. We were told that it would be $643 dollar fix which is a significant cos My wife and I, took our Toyota RAV4 in to have a transmission leak looked at. We were told that it would be $643 dollar fix which is a significant cost when you have a baby on the way. After the quoted time for the repair had past, we eventually got in contact with of our service rep Travis Watters and went to pick up our vehicle the next day. 3 miles of driving our newly "repaired" vehicle, we were having issues with the transmission not shifting out of first gear which it had not done before the "repair" so we took it back to the dealership. The new issue was that the transmission was going to have be replaced at the cost of $3200, it was at this time that Travis told us it had not be test driven as it should have been after the "repair". The only consolation given to us at this point was that they would include the $642 into the cost of the new repair or refund us the $642. After speaking with Mitch Congdon (the service director) we were told being offered the $642 was already generous on their part and that the issue was due to a pre-existing issue (one that they must have been clueless about at the time of the initial inspection of the vehicles transmission). Mitch was unwilling to provide details on how such an oversight by the mechanic would have been possible and was now stating that the post repair test drive had been completed with no notable issue (we consulted outside transmission shops and they stated that when the transmission fluid pan was dropped to have the fluid removed, there would have been noticeable signs to reveal the bigger transmission issue such as metal flakes in the fluid or other signs of degradation). The solution that Mitch and his team still leaned on was giving us our money back to get rid of us or to have us give them more money to fix the problem they created. I would highly suggest avoiding this location due to their shady dealings and lack of accountability as a business. More

Excellent service , great waiting area, complimentary drinks and very good service rep interface. The service was performed by appointment and I received the vehicle e , great waiting area, complimentary drinks and very good service rep interface. The service was performed by appointment and I received the vehicle earlier than expected. More

Toyota dealer in Plano I bought a Camry at this dealership and have had great service from them. They now tell me what to expect before work is performed and let me know if I bought a Camry at this dealership and have had great service from them. They now tell me what to expect before work is performed and let me know if there are changes to that. I trust them with my car and charging me reasonably. More

15,000 mile new car chec Ken and the staff in the service department were very friendly and cordial. When I first met Ken he told that the "guys in the back" were really busy Ken and the staff in the service department were very friendly and cordial. When I first met Ken he told that the "guys in the back" were really busy and it would take about an hour and a half. I told Ken that I had another appointment soon following this one, and he made sure I got out earlier than he had originally quoted. I was a very happy customer that day! More

Excellent service & staff in service & sales. I found the entire staff to be very courageous & knowledgeable. I highly recommend this dealership & quality of vehicles. My th in service & sales. I found the entire staff to be very courageous & knowledgeable. I highly recommend this dealership & quality of vehicles. My thanks to all at the dealership. More

Always Professional I have two Toyotas and so I need service frequently to keep both vehicles in good working order. Service needs are always discussed with me prior to a I have two Toyotas and so I need service frequently to keep both vehicles in good working order. Service needs are always discussed with me prior to any work done. They have always discussed any issues in an easy to understand manner, answering any questions that I have. Always a pleasant and professional experience and a great representation of the Toyota brand. More

Great Service!!! I had a service repair done at Toyota of Plano and had a GREAT experience!! I was able to drop off my car the night before, was put in a complimentar I had a service repair done at Toyota of Plano and had a GREAT experience!! I was able to drop off my car the night before, was put in a complimentary loaner car, and my car was ready to be picked up by noon the next day. Judy and Cookie were both joys to deal with in the service department!! More

Excellent assistance Besides providing excellent service on my car for its 25,000 mile check-up, David helped me with some repair advice that will save me money. The deal Besides providing excellent service on my car for its 25,000 mile check-up, David helped me with some repair advice that will save me money. The dealership will replace a rear light assembly on my Prius. Because Toyota of Plano doesn't have a body shop, he recommended a place to have some fender repairs done so that I don't have to replace the fender. This was very much appreciated. I am always treated with kindness and respect at Toyota of Plano, and I feel that they take good care of my car. More