Toyota of Plano - Service Center

Professional and efficient This is a great place for service work and inspections. They have a nice waiting area with tv and free wifi. They also have a free shuttle for destina This is a great place for service work and inspections. They have a nice waiting area with tv and free wifi. They also have a free shuttle for destinations within 10 miles. The staff is courteous and professional. They continually improve their customer service. If you make suggestions, they will respect and consider them. I purchased two Camrys here and will return in the future. Good Dealership. More

Service Advisor Carlos Murillo took care of my car quickly. Toyota of Plano is the best. I have never had a problem with this dealership. They are always friendly Carlos Murillo took care of my car quickly. Toyota of Plano is the best. I have never had a problem with this dealership. They are always friendly and professional. lsw More

Trouble Shooting the Technical Problem All personnel and the Service Rep have been very professional and friendly. Unfortunately, the original problem continues to occur. The battery cont All personnel and the Service Rep have been very professional and friendly. Unfortunately, the original problem continues to occur. The battery continues to die, and leave me stranded. Toyota has replaced the battery several times, but it appears that problem may not be the battery. Something continues to kill the batteries. They continue to electronically test for the problem, but I think it may be time for a technician to manual check and test the car to figure out why the battery continues to die. I had to have the battery replace once again on 8/5/2016. The last one only lasted a month. More

DO NOT TRUST RECOMMENDED REPAIRS Service Adviser said clearly: "Rear brakes are metal to metal." "Timing belt is overdue for replacement and the engine is living on borrowed time Service Adviser said clearly: "Rear brakes are metal to metal." "Timing belt is overdue for replacement and the engine is living on borrowed time." Two issues: Went directly from dealership to Just Brakes 3021 W Spring Creek Pkwy, Plano Requested rear brake job Technician after removing drum reported brakes as good, no need to change at this time. I took several pictures of the current pads installed showing remaining material. Second issue A 2007 Sienna does not use a timing belt it has a timing chain, no required change interval. I came to Toyota for the spare cable and housing recall, which I believe was completed. I can never again trust RECOMMENDED REPAIRS. More

First Experience with Toyota of Plano was an Excellent One. The excellent rating is due to: - Check-in, explanation of service to be provided and commencement of service were all done very expeditiously. K The excellent rating is due to: - Check-in, explanation of service to be provided and commencement of service were all done very expeditiously. Kenny Rodriguez made this happen. He also kept me informed of progress, and requested my input where needed. - The service was very thorough. They found a defective battery, and changed it. Kenny also gave me pointers on how to keep my truck in good condition. - The cost of the service was very reasonable considering the quality of the service. I will continue to use Toyota of Plano to service my vehicle. More

1st Service It's very organized and fast. Personnel were super nice and polite. I was really impressed with the service. I would definitely recommend this place t It's very organized and fast. Personnel were super nice and polite. I was really impressed with the service. I would definitely recommend this place to my friends and family. and Curtis was very nice and helpful. More

They call it SERVICE...I call it AMAZING CUSTOMER FOCUS Because of how we are treated at Toyota of Plano, we are a Toyota family from here on out! Pam (Service Advisor) is second to none. There are NEVER Because of how we are treated at Toyota of Plano, we are a Toyota family from here on out! Pam (Service Advisor) is second to none. There are NEVER any surprises from this team...they get the job done how they promise / WHEN they promise! More

Good Service My service adviser was amiable and comprehensive. I was greeted in a timely manner upon arrival and met with the service adviser within 5 minutes. He My service adviser was amiable and comprehensive. I was greeted in a timely manner upon arrival and met with the service adviser within 5 minutes. He listened to my concerns and gave suggestions for service. As I had made an appointment (highly recommended) I only had to wait about an hour for the service to be completed. The cashier was very helpful when I had a question about my cars tires. She was able to pull up previous tire tread history and gave me a print-out. I did not buy tires but obtained very useful information. Plus my car is shiny and clean from the complimentary car wash. More

Wow Experience! I feel that I matter at Toyota of Plano. My service representative Judy makes sure that I am taken care of each visit by explaining what my car needs I feel that I matter at Toyota of Plano. My service representative Judy makes sure that I am taken care of each visit by explaining what my car needs and what my options are. I matter as a customer to them. I would greatly recommend Toyota of Plano. Marco Greatly Satisfied Toyota Owner More

Superior Service Experience Scott O'Neal and Paul Merryman are absolutely incredible assets to the service department at Toyota of Plano. I recently had my 2015 4Runner serviced Scott O'Neal and Paul Merryman are absolutely incredible assets to the service department at Toyota of Plano. I recently had my 2015 4Runner serviced and the experience was absolute perfection. All issues were addressed and taken care of in a timely manner and the professionalism of these guys is over the top! I would highly recommend that folks should entrust their service issues with the service department at Toyota of Plano. More