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817 Reviews of Toyota of Plano - Service Center
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July 06, 2016
Excellent! He was timely, very friendly, and explained the problems and service results well. And the next steps, he went far to provide me the detail informatio He was timely, very friendly, and explained the problems and service results well. And the next steps, he went far to provide me the detail information as I requested. Thank you! More
by Rachel589
Employees Worked With
Doug Brown
July 06, 2016
Great Service Service advisor Carlos is very professional & helpful. He explained details needed to be done on my car. I would not hesitate to recommend him to oth Service advisor Carlos is very professional & helpful. He explained details needed to be done on my car. I would not hesitate to recommend him to other customers. More
by camry
Employees Worked With
Carlos Murillo
July 06, 2016
Fast & Friendly Very fast and friendly, asked if I had any concerns with my car. Arthur was awesome he took great care of me. Will go back here every time. Very fast and friendly, asked if I had any concerns with my car. Arthur was awesome he took great care of me. Will go back here every time. More
by K12345
Employees Worked With
Arthur Jacobus
June 30, 2016
Toyota I purchase my 2015 Rav 4 last December and dealt with Isrel Moncada ,[very polite and professional salesperson] towards me, he did me a great job on I purchase my 2015 Rav 4 last December and dealt with Isrel Moncada ,[very polite and professional salesperson] towards me, he did me a great job on the pricing of my Rav 4 and made sure I was completely satisfied with the deal and the SUV. This week Israel e-mailed myself to make sure I was aware about my upcoming service. I decide to being the vehicle back to this dealership although their is one in my city, because I had heard a lot of excellent reviews how you would be treated. I dealt with Kenny Rodriguez who also was very polite and professional toward myself in dealing with my service of my vehicle. If you are looking for a Great Dealership to purchase or to service your vehicle you will not go wrong with TOYOTA OF PLANO. More
by chris m
Employees Worked With
KENNY RODRIGUEZ, Israel Moncada
June 30, 2016
Excellent Service! I have had my vehicle(s) serviced at Toyota of Plano for years. I recently purchased a new Camry at this dealership and was there for a scheduled mai I have had my vehicle(s) serviced at Toyota of Plano for years. I recently purchased a new Camry at this dealership and was there for a scheduled maintenance (oil change, tire rotation) this past Monday. My service advisor is Travis Watters and he provided exceptional service. He's friendly, knowledgeable and understands customer service very well. I highly recommend him and he will be my service advisor as long as he's there! After my visit, I received a survey about my experience. I was pleasantly surprised to receive a phone call from Michele Schols, the Customer Relations Manager to discuss my survey. I don't recall every receiving a phone call like this previously and appreciated this extra effort to ensure I was satisfied. Toyota of Plano has provided and continues to provide me with very good service. More
by CindyE
Employees Worked With
Travis Watters, Michele Schols
June 30, 2016
Service check I had a great experience the stuff are professional i went there early they took me and able to finish earlier too their timing is great I had a great experience the stuff are professional i went there early they took me and able to finish earlier too their timing is great More
by woultb
Employees Worked With
Mustafa Al-Far
June 29, 2016
Excellent Service Once again, I came out a pleased customer at Toyota of Plano. I have a 2010 Tacoma and this time it was 65,000 miles service. I must say the car has g Once again, I came out a pleased customer at Toyota of Plano. I have a 2010 Tacoma and this time it was 65,000 miles service. I must say the car has given me no problems since i bought it, but in the same way, the good people of the service department were awesome. Although they had a day fully booked, they were able to squeeze me in and service my car. I was in an out within 90 minutes. In the meantime i was able to take advantage of the WIFI at the customer wait area and attend a few meetings from work, when the car was ready, i went to pay and came out and they even washed my car. Ms Pam at service department was professional, knowledgable and very nice to talk to. that is why my 5 star rating and why I only service my car at this dealership More
by gdominguez69
Employees Worked With
Pam Jones
June 27, 2016
58,000 mile maintenance I was taken at the appointed time, The advisor was courteous, told me approximately how long the work would take and it was ready within 5 minutes of I was taken at the appointed time, The advisor was courteous, told me approximately how long the work would take and it was ready within 5 minutes of the estimated time. The car was in good shape, was washed. People at the cashier desk were nice. Finally,, very clean and comfortable waiting room. More
by Moe
Employees Worked With
Arthur Jacobus
June 27, 2016
Less than stellar service department advisors Brought my Tundra in for what I expected would be a warranty item (rust on interior seat brackets) since my Tundra has less than 4K miles and still un Brought my Tundra in for what I expected would be a warranty item (rust on interior seat brackets) since my Tundra has less than 4K miles and still under factory warranty. My usual guy, Dylan Davis, would have been right on it. Unfortunately, he left to be a stay at home dad. He is missed. These two new guys went out of their way to decline the work and claim it was normal for interior parts to rust inside of one year. I was sad to see Dylan Davis had left the company, that was a guy that knew how to take care of things. Frankly, I wont be back for any more service until the service staff learn to take care of customers. More
by Tundra Plano
Employees Worked With
Greg, Nick Keller
June 25, 2016
Great experience! I always have a great experience, they take good care of me. That is the only place I bring my car for service. I always have a great experience, they take good care of me. That is the only place I bring my car for service. More
by Alicia B.
Employees Worked With
David Walc
