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820 Reviews of Toyota of Plano - Service Center
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June 27, 2016
58,000 mile maintenance I was taken at the appointed time, The advisor was courteous, told me approximately how long the work would take and it was ready within 5 minutes of I was taken at the appointed time, The advisor was courteous, told me approximately how long the work would take and it was ready within 5 minutes of the estimated time. The car was in good shape, was washed. People at the cashier desk were nice. Finally,, very clean and comfortable waiting room. More
by Moe
Employees Worked With
Arthur Jacobus
June 27, 2016
Less than stellar service department advisors Brought my Tundra in for what I expected would be a warranty item (rust on interior seat brackets) since my Tundra has less than 4K miles and still un Brought my Tundra in for what I expected would be a warranty item (rust on interior seat brackets) since my Tundra has less than 4K miles and still under factory warranty. My usual guy, Dylan Davis, would have been right on it. Unfortunately, he left to be a stay at home dad. He is missed. These two new guys went out of their way to decline the work and claim it was normal for interior parts to rust inside of one year. I was sad to see Dylan Davis had left the company, that was a guy that knew how to take care of things. Frankly, I wont be back for any more service until the service staff learn to take care of customers. More
by Tundra Plano
Employees Worked With
Greg, Nick Keller
June 25, 2016
Great experience! I always have a great experience, they take good care of me. That is the only place I bring my car for service. I always have a great experience, they take good care of me. That is the only place I bring my car for service. More
by Alicia B.
Employees Worked With
David Walc
June 25, 2016
Quality Service My spouse and I have been having our vehicles serviced at Toyota of Plano for 12 plus years and have always been satisfied with the helpfulness of the My spouse and I have been having our vehicles serviced at Toyota of Plano for 12 plus years and have always been satisfied with the helpfulness of the service reps and quality of the work performed by the service technictans. Our service requests have always been completed correctly the first time. We've never had to bring a vehicle back for correction. More
by Philsalo
Employees Worked With
Carlos Murillo
June 21, 2016
Reliable Service just like Toyota itself My Highlander is almost 10 years old and has always been taken care of by Toyota of Plano to my great satisfaction. The service is quick and efficien My Highlander is almost 10 years old and has always been taken care of by Toyota of Plano to my great satisfaction. The service is quick and efficient and, although no one likes to hear bad news, they find problems early on and let you know so you can take action. The facilities are clean though spartan but on the other hand we don't need to pay for the fancy overhead of a Lexus dealership. I plan to keep my long term relationship with this dealership even up to my new Toyota. More
by lecru02
Employees Worked With
Paul Merryman
June 18, 2016
Great service Judy is my service advisor and always takes great car of my car. She gets it done. She understands that everyone is short on time and she makes things Judy is my service advisor and always takes great car of my car. She gets it done. She understands that everyone is short on time and she makes things painless. Thanks Judy More
by JR
Employees Worked With
Judy Deems
June 18, 2016
Great customer care The representations are very customer oriented. I bought my car in for routine maintenance, from the entry point to completion the best customer atten The representations are very customer oriented. I bought my car in for routine maintenance, from the entry point to completion the best customer attention was given. More
by Christine Meeker
Employees Worked With
Ken Mccorkle
June 17, 2016
Service Maintenance I was very happy with the the service personnel during my last scheduled visit. Your mechanics found an unusual problem that would have created an eve I was very happy with the the service personnel during my last scheduled visit. Your mechanics found an unusual problem that would have created an even bigger and more expensive issue down the road. Travis Watters, my service provider, did a wonderful job of keeping me informed of all issues and plans of action. I was very pleased with my experience. More
by segovia
Employees Worked With
Competent and friendly cashier., Travis Watters
June 10, 2016
Awesome Job :) Don't normally complete these things but I wanted to bc the service department did an awesome job on getting my truck in and out for me. we drove into Don't normally complete these things but I wanted to bc the service department did an awesome job on getting my truck in and out for me. we drove into to Plano (2 hrs) to purchase our truck. I was in Plano for an appointment and popped in for my service (no appointment) and they were able to work me in. Thank you Toyota of Plano! Brandie Bevill More
by B Bevill
Employees Worked With
Joey met me in service and Ross came right over and was able to get my truck into service with out an appointment. We live 2 hours east of Plano and just happened to be in Plano and our service light came on. Thank you Ross & Joey!!! , Joey Stovall, Ross Accardi
June 10, 2016
Excellent Service This was the last of my 4 free oil changes and tire rotations since buying my Toyota Camry in 2014. Judy Demms has been my service advisor and she is This was the last of my 4 free oil changes and tire rotations since buying my Toyota Camry in 2014. Judy Demms has been my service advisor and she is a pleasure to work with. She is great at her job, explains everything thoroughly, offers to set a next appointment if I want one, and clearly loves her job. More
by seideli
Employees Worked With
Judy Deems
