817 Reviews of Toyota of Plano - Service Center
Quality Service My spouse and I have been having our vehicles serviced at Toyota of Plano for 12 plus years and have always been satisfied with the helpfulness of the My spouse and I have been having our vehicles serviced at Toyota of Plano for 12 plus years and have always been satisfied with the helpfulness of the service reps and quality of the work performed by the service technictans. Our service requests have always been completed correctly the first time. We've never had to bring a vehicle back for correction. More
Reliable Service just like Toyota itself My Highlander is almost 10 years old and has always been taken care of by Toyota of Plano to my great satisfaction. The service is quick and efficien My Highlander is almost 10 years old and has always been taken care of by Toyota of Plano to my great satisfaction. The service is quick and efficient and, although no one likes to hear bad news, they find problems early on and let you know so you can take action. The facilities are clean though spartan but on the other hand we don't need to pay for the fancy overhead of a Lexus dealership. I plan to keep my long term relationship with this dealership even up to my new Toyota. More
Great customer care The representations are very customer oriented. I bought my car in for routine maintenance, from the entry point to completion the best customer atten The representations are very customer oriented. I bought my car in for routine maintenance, from the entry point to completion the best customer attention was given. More
Great service Judy is my service advisor and always takes great car of my car. She gets it done. She understands that everyone is short on time and she makes things Judy is my service advisor and always takes great car of my car. She gets it done. She understands that everyone is short on time and she makes things painless. Thanks Judy More
Service Maintenance I was very happy with the the service personnel during my last scheduled visit. Your mechanics found an unusual problem that would have created an eve I was very happy with the the service personnel during my last scheduled visit. Your mechanics found an unusual problem that would have created an even bigger and more expensive issue down the road. Travis Watters, my service provider, did a wonderful job of keeping me informed of all issues and plans of action. I was very pleased with my experience. More
Awesome Job :) Don't normally complete these things but I wanted to bc the service department did an awesome job on getting my truck in and out for me. we drove into Don't normally complete these things but I wanted to bc the service department did an awesome job on getting my truck in and out for me. we drove into to Plano (2 hrs) to purchase our truck. I was in Plano for an appointment and popped in for my service (no appointment) and they were able to work me in. Thank you Toyota of Plano! Brandie Bevill More
Excellent Service This was the last of my 4 free oil changes and tire rotations since buying my Toyota Camry in 2014. Judy Demms has been my service advisor and she is This was the last of my 4 free oil changes and tire rotations since buying my Toyota Camry in 2014. Judy Demms has been my service advisor and she is a pleasure to work with. She is great at her job, explains everything thoroughly, offers to set a next appointment if I want one, and clearly loves her job. More
20K service - Highlander I made an appointment - they were ready for me when I got there - they gave me an estimated time as I decided to wait on the vehicle. They beat their I made an appointment - they were ready for me when I got there - they gave me an estimated time as I decided to wait on the vehicle. They beat their estimate- I checked out and was on my way. Carlos Murillo did an excellent job checking on me and making sure everything went like clockwork. Great dealership More
Terrible Service They refuse to fix a car that it under warranty. The drivers seat rattles at highway speed and they blame it on the tire even tho i have been complain They refuse to fix a car that it under warranty. The drivers seat rattles at highway speed and they blame it on the tire even tho i have been complaining since day one. They took 1.5 years to fix a check engine light. It was a leak in the evap but every time i came in they kept resetting the check engine light. Terrible servie and will never do business with them again. I have had 5 toyotas in the past. Ken Mckorkle was rude disrespected me in many ways. Tried to contact service manager Doug but he never picked up. I also waited an hour to get my car after the service which was dirtier than before. More
attentive to my concerns & fixed them very attentive to my concerns with a pleasant smile on a really bad rainny day.. My first visit & every thing was explained and pointed out. very attentive to my concerns with a pleasant smile on a really bad rainny day.. My first visit & every thing was explained and pointed out. More