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817 Reviews of Toyota of Plano - Service Center
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May 30, 2016
I bought 2 veh there, I'll coming back. Trusted people there Every time I visit Plano Toyota Dealer, I am not worry about being mistreated or taking advance of. The systems set up to take care of you in the sen Every time I visit Plano Toyota Dealer, I am not worry about being mistreated or taking advance of. The systems set up to take care of you in the sense of appreciation of your business and wanting you to come with more of your family members or friends. I bought more than 5 cars in the past but Plano Toyota Dealer where I'm gonna stay. Great jobs, guys. More
by Leenguyen272
Employees Worked With
Don't remember names but great people, Ray Bellamine, Travis Watters
May 27, 2016
My first car, my best car!!! I was very happy with my dealership Mr. Moe and will recomended him to my close family members and friends. He helped me alot on choosing best choice I was very happy with my dealership Mr. Moe and will recomended him to my close family members and friends. He helped me alot on choosing best choice of car and very nice person. More
by Lordicap
Employees Worked With
Moe Rezaei
May 25, 2016
Consistent professionalism Each time I take my Tundra for scheduled service I receive the same great service I've grown accustomed to receiving. The most recent service was no Each time I take my Tundra for scheduled service I receive the same great service I've grown accustomed to receiving. The most recent service was no exception. Their service advisors are friendly, informative and carry themselves in a very professional manner. Ken McCorkle took care of me right away and did so with genuine sincerity. More
by Shiny4653
Employees Worked With
Ken Mccorkle
May 11, 2016
2007 Camry Brought my car in for VSC, Check Engine & TPMS light on. Vehicle was repaired in a timely manner and didn't break the bank. Another sensor went out th Brought my car in for VSC, Check Engine & TPMS light on. Vehicle was repaired in a timely manner and didn't break the bank. Another sensor went out the next day and I had to bring it back in. It was just an odd coincidence that this happened however they waived the charge because it was a similar situation. They even drove my wife to pick up my daughter at school and bring her to the dealership to pick up the car. Excellent customer service! Thank you Toyota of Plano! :) More
by Dantu68
Employees Worked With
Faz Imam, David Walc, Doug Brown
May 01, 2016
New Rav4 Great car buying experience thanks to Wade Lee in sales and Mirza in Finance. Came in to service my leased Prius and left with a new car. Great car buying experience thanks to Wade Lee in sales and Mirza in Finance. Came in to service my leased Prius and left with a new car. More
by Rav4Pampaw
Employees Worked With
Mirza Begovic, Dylan Davis, Wade Lee
April 21, 2016
Worst customer service you can expect I ordered a parts and they told me that will be arrive after 2 days I ordered . Then I called that day they said its not still there . Its okay it cou I ordered a parts and they told me that will be arrive after 2 days I ordered . Then I called that day they said its not still there . Its okay it could be delay one day . Then i called next monday they told me that it will be thrusday . I called on thrusday then they saying they dont know when it will arrive . They dont have any track or even can't say if that is processing or shipped. Now a days everything on system . If system down that fine but customer service Brian he was rude seems like I am borrowing parts from him . But he forgot that I already paid 10 days back and now they saying dont know when i can get it . I have 2 toyota car . I used to service there before but stopped doing this from this toyota of plano . Rude and dont know how to service but they are service center . Dont waste time and maney there .Go any other service center will get beteer . More
by Rakib
Employees Worked With
Brian (from parts)
March 16, 2016
Service Center: Excellent Customer Service Service Advisor Jordan Robison provided exemplary customer service. Jordan was very thoughtful, kind, informative, patient, and helpful. Would defin Service Advisor Jordan Robison provided exemplary customer service. Jordan was very thoughtful, kind, informative, patient, and helpful. Would definitely request his services in the future. More
by PlanoResident
Employees Worked With
Jordan Robison
February 19, 2016
Service Center Excellence Took our Prius in for its 50k maintenance. Travis greeted me with a smile, a joke and told me exactly what was needed and how long it would take. I us Took our Prius in for its 50k maintenance. Travis greeted me with a smile, a joke and told me exactly what was needed and how long it would take. I used the shuttle service to go back to work and an hour later got a call that my Prius was done. Easy, no hassle experience and, like always, no problems with my Toyota! Thanks Travis!! More
by mlangdon
Employees Worked With
Travis Watters
February 05, 2016
Rudeness Toyota of Plano was extremely rude to me. Mitch , was extremely rude, and I want a letter of apology. You do not act rude and expect someone to Toyota of Plano was extremely rude to me. Mitch , was extremely rude, and I want a letter of apology. You do not act rude and expect someone to say to you "look it up on the internet" when asked about who owns a dealership. I wanted to know why certain work was not done on my car when it was brought into the dealership on the last visit. As a consumer I have a right to know Thank you for your time , Lesley Wolff More
by lesley
Employees Worked With
Mitch Congdon, Doug Brown
January 07, 2016
This the worst toyota dealership i have a service with I have my annual service and change oil with this dealership when i was inform regarding my recal with my sienna. They take out the parts and inform m I have my annual service and change oil with this dealership when i was inform regarding my recal with my sienna. They take out the parts and inform me that i was not available to replace it. Over 10 months still havent recieve a call regarding the parts. I called the recal dept of toyota and was inform that since oct 2015 it was already available. They transfer me to this dealership and the fisrt thing i get was a hangup. Called again today and was inform that the parts are still unavailable. I inform the lady i take too that i already called toyota recal dept that the parts areavailable since oct of last year. Then she give me a option to have a appointment to have it service. So i asked her if the parts are available for my car. Then she answer me thats its available but will be a first come first sevice basis cause i font have the parts under my name. She then explain to me i need to have it first visit for the process to succed my parts to have it available. So i inform her that is it the customers obligation to make a call to toyota and order my parts? She became so arrogant and give me some tone of her voice. Its just so depeessing to have this dealership how to handle their customer. I have been in your service for the past 4 years but it will be my last as soon i get my recall parts from your shop. You really sucks and have some attitude problem with your employee. More
by Sienna
Employees Worked With
I forget her name
