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820 Reviews of Toyota of Plano - Service Center
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February 19, 2016
Service Center Excellence Took our Prius in for its 50k maintenance. Travis greeted me with a smile, a joke and told me exactly what was needed and how long it would take. I us Took our Prius in for its 50k maintenance. Travis greeted me with a smile, a joke and told me exactly what was needed and how long it would take. I used the shuttle service to go back to work and an hour later got a call that my Prius was done. Easy, no hassle experience and, like always, no problems with my Toyota! Thanks Travis!! More
by mlangdon
Employees Worked With
Travis Watters
February 05, 2016
Rudeness Toyota of Plano was extremely rude to me. Mitch , was extremely rude, and I want a letter of apology. You do not act rude and expect someone to Toyota of Plano was extremely rude to me. Mitch , was extremely rude, and I want a letter of apology. You do not act rude and expect someone to say to you "look it up on the internet" when asked about who owns a dealership. I wanted to know why certain work was not done on my car when it was brought into the dealership on the last visit. As a consumer I have a right to know Thank you for your time , Lesley Wolff More
by lesley
Employees Worked With
Mitch Congdon, Doug Brown
January 07, 2016
This the worst toyota dealership i have a service with I have my annual service and change oil with this dealership when i was inform regarding my recal with my sienna. They take out the parts and inform m I have my annual service and change oil with this dealership when i was inform regarding my recal with my sienna. They take out the parts and inform me that i was not available to replace it. Over 10 months still havent recieve a call regarding the parts. I called the recal dept of toyota and was inform that since oct 2015 it was already available. They transfer me to this dealership and the fisrt thing i get was a hangup. Called again today and was inform that the parts are still unavailable. I inform the lady i take too that i already called toyota recal dept that the parts areavailable since oct of last year. Then she give me a option to have a appointment to have it service. So i asked her if the parts are available for my car. Then she answer me thats its available but will be a first come first sevice basis cause i font have the parts under my name. She then explain to me i need to have it first visit for the process to succed my parts to have it available. So i inform her that is it the customers obligation to make a call to toyota and order my parts? She became so arrogant and give me some tone of her voice. Its just so depeessing to have this dealership how to handle their customer. I have been in your service for the past 4 years but it will be my last as soon i get my recall parts from your shop. You really sucks and have some attitude problem with your employee. More
by Sienna
Employees Worked With
I forget her name
January 06, 2016
Outstanding service Paul the service adviser was friendly and knowledgeable. Followed through with calls and status. Paul helped me most recently with a tire issue unde Paul the service adviser was friendly and knowledgeable. Followed through with calls and status. Paul helped me most recently with a tire issue under warranty, job well done. I was in and out within a reasonable time and he was very clear about the work that would be done. More
by kgtexas
Employees Worked With
Paul Merryman
December 31, 2015
The best Service department in Texas I took my sons 2003 Tacoma in and let me say they have it figured out. First I made appointment on line the day before and when I showed they had me i I took my sons 2003 Tacoma in and let me say they have it figured out. First I made appointment on line the day before and when I showed they had me in the system. Then the greeter walked towards me before I stopped and I felt like I was ready handled. I never been there before. Then he introduced me to the service person Carlos. He immediately went over the truck and all the things I wanted done. With in minutes I was getting a ride and on my way. So he called me next morning and let me know all was handled and offered me a few extras to protect my son. I did not understand what was needed so he emailed me a detail list of what he suggested. I only added one of the items. When I picked up the truck my son was with me he's 16 and they introduced him to Doug Brown the service director. He let us know my son could come see him when ever he needed for any thing with the truck. We laid out bill and the truck was washed and up front in minutes. Hands down best service I ever received. Plus it's my youngest son and I feel so safe and secure for him and the entire process. If you ever need anything call Doug Brown he is the leader of that team and is amazing. More
by Jstigliano
Employees Worked With
Carlos Murillo, Doug Brown
November 13, 2015
service ... and sales This covers last two visits, with two pros -- one in service and one in sales. Team-based approach helps customers get in-and-out in a timely manner - This covers last two visits, with two pros -- one in service and one in sales. Team-based approach helps customers get in-and-out in a timely manner -- without skimping on service quality. One of our vehicles needed attention recently, minor issue with air filters, but the entire vehicle was gone through. Rec'd a checklist (standard procedure, ok) but Jordan took time to explain exactly what was checked - and at what levels brakes pads were on all four corners, etc. -- beyond just the sheet. More
by always toyota
Employees Worked With
Jordan Robison, Dennis Woodard
November 06, 2015
Reliable Service As I am new in this town, I picked Toyota of Plano for service on my 2003 Camry as this was the nearest dealership from my home. Moreover being new in As I am new in this town, I picked Toyota of Plano for service on my 2003 Camry as this was the nearest dealership from my home. Moreover being new in this town, I did not know any service advisor at this dealership, so I randomly picked Travis Watters. On 11/4/15, I took my 2003 Camry for front brake service and state inspection. My wife and I were warmly greeted by Travis Watters. One of his mechanics checked the Camry very thoroughly. Then Travis showed and explained to us all other things that needed attention for safe operation of the vehicle. He kept us apprised of the progress on the car. Again, he took the time to explain to us item by item pricing at the checkout counter. We were really impressed by Travis, his professionalism and this dealership. Toyota should be proud of Travis. I would strongly recommend this dealership and this service advisor to others. More
by Narindra
Employees Worked With
Travis Watters
November 03, 2015
Excellent service On a recent visit for routine maintenance my 2009 Camry hybrid, my service advisor Mr. Sebastian was very friendly and polite. He also informed me whe On a recent visit for routine maintenance my 2009 Camry hybrid, my service advisor Mr. Sebastian was very friendly and polite. He also informed me when I picked up the car that it was eligible for replacement of the entire dashboard and that this otherwise expensive replacement would be covered by the Toyota warranty. He then made all the arrangements and scheduled the replacement work for me. I was extremely pleased with my new dashboard and the assistance provided by all the service people. More
by DKistler
Employees Worked With
Jr Sebastian
October 23, 2015
Dont wste your time! I took my 2007 Toyota Sequoia into Toyota of Plano. After telling me there was nothing wrong with it, I told them to put two guys in the back seat and I took my 2007 Toyota Sequoia into Toyota of Plano. After telling me there was nothing wrong with it, I told them to put two guys in the back seat and go for a drive. The vehicle has major suspension problems. After the ride they told me the ride was so rough the guys now had back problems. They charged me $1,800 to replace the air ride and told me to pick it up. We drove the car approximately 500 miles and the problems still existed. I understand problems with vehicles don't always get corrected the first time. The problem I have is that I have left 6 messages to set a time to bring it into service, left another 3 messages for service managers and left another 2 messages for the general manager. No one has had the decency to call me back. I did get a call from one women who said "It wasn't her job" and transferred me to another voicemail of a person who didn't call me back. More
by sickofbadservice
Employees Worked With
No one will call back
October 09, 2015
Great Service!!!! I came into this dealer with no appointment right before I needed to go on a work road trip. I was 200 miles over my oil change. When I pulled up the I came into this dealer with no appointment right before I needed to go on a work road trip. I was 200 miles over my oil change. When I pulled up the dealer. A service advisor informed me that they were 2 days out on appointments. I could see that they were super busy. I kinda explained my situation and she said "No worries. We will take care of this for you". I was really excited that she would try and fit me in with no appointment. I told her that I didn't mind waiting since I know that there are many cars ahead of me. The reason why I love this dealer is because of the employees here. They really know how to take care of customers. Judy had my car finished in less that 1 hour. And they washed it. I highly recommend this dealer. The sales and service people here are great. Thanks Judy!!!!! More
by Lightthisfire
Employees Worked With
Judy Deems
