Toyota of Plano - Service Center

Outstanding service Paul the service adviser was friendly and knowledgeable. Followed through with calls and status. Paul helped me most recently with a tire issue unde Paul the service adviser was friendly and knowledgeable. Followed through with calls and status. Paul helped me most recently with a tire issue under warranty, job well done. I was in and out within a reasonable time and he was very clear about the work that would be done. More

The best Service department in Texas I took my sons 2003 Tacoma in and let me say they have it figured out. First I made appointment on line the day before and when I showed they had me i I took my sons 2003 Tacoma in and let me say they have it figured out. First I made appointment on line the day before and when I showed they had me in the system. Then the greeter walked towards me before I stopped and I felt like I was ready handled. I never been there before. Then he introduced me to the service person Carlos. He immediately went over the truck and all the things I wanted done. With in minutes I was getting a ride and on my way. So he called me next morning and let me know all was handled and offered me a few extras to protect my son. I did not understand what was needed so he emailed me a detail list of what he suggested. I only added one of the items. When I picked up the truck my son was with me he's 16 and they introduced him to Doug Brown the service director. He let us know my son could come see him when ever he needed for any thing with the truck. We laid out bill and the truck was washed and up front in minutes. Hands down best service I ever received. Plus it's my youngest son and I feel so safe and secure for him and the entire process. If you ever need anything call Doug Brown he is the leader of that team and is amazing. More

service ... and sales This covers last two visits, with two pros -- one in service and one in sales. Team-based approach helps customers get in-and-out in a timely manner - This covers last two visits, with two pros -- one in service and one in sales. Team-based approach helps customers get in-and-out in a timely manner -- without skimping on service quality. One of our vehicles needed attention recently, minor issue with air filters, but the entire vehicle was gone through. Rec'd a checklist (standard procedure, ok) but Jordan took time to explain exactly what was checked - and at what levels brakes pads were on all four corners, etc. -- beyond just the sheet. More

Reliable Service As I am new in this town, I picked Toyota of Plano for service on my 2003 Camry as this was the nearest dealership from my home. Moreover being new in As I am new in this town, I picked Toyota of Plano for service on my 2003 Camry as this was the nearest dealership from my home. Moreover being new in this town, I did not know any service advisor at this dealership, so I randomly picked Travis Watters. On 11/4/15, I took my 2003 Camry for front brake service and state inspection. My wife and I were warmly greeted by Travis Watters. One of his mechanics checked the Camry very thoroughly. Then Travis showed and explained to us all other things that needed attention for safe operation of the vehicle. He kept us apprised of the progress on the car. Again, he took the time to explain to us item by item pricing at the checkout counter. We were really impressed by Travis, his professionalism and this dealership. Toyota should be proud of Travis. I would strongly recommend this dealership and this service advisor to others. More

Excellent service On a recent visit for routine maintenance my 2009 Camry hybrid, my service advisor Mr. Sebastian was very friendly and polite. He also informed me whe On a recent visit for routine maintenance my 2009 Camry hybrid, my service advisor Mr. Sebastian was very friendly and polite. He also informed me when I picked up the car that it was eligible for replacement of the entire dashboard and that this otherwise expensive replacement would be covered by the Toyota warranty. He then made all the arrangements and scheduled the replacement work for me. I was extremely pleased with my new dashboard and the assistance provided by all the service people. More

Great Service!!!! I came into this dealer with no appointment right before I needed to go on a work road trip. I was 200 miles over my oil change. When I pulled up the I came into this dealer with no appointment right before I needed to go on a work road trip. I was 200 miles over my oil change. When I pulled up the dealer. A service advisor informed me that they were 2 days out on appointments. I could see that they were super busy. I kinda explained my situation and she said "No worries. We will take care of this for you". I was really excited that she would try and fit me in with no appointment. I told her that I didn't mind waiting since I know that there are many cars ahead of me. The reason why I love this dealer is because of the employees here. They really know how to take care of customers. Judy had my car finished in less that 1 hour. And they washed it. I highly recommend this dealer. The sales and service people here are great. Thanks Judy!!!!! More

Poor communication service by the collision center I had backed up and hit a pole in the parking lot did damage to the door of my 2014 Toyota Sequoia. I brought it in and got an estimate from Amanda f I had backed up and hit a pole in the parking lot did damage to the door of my 2014 Toyota Sequoia. I brought it in and got an estimate from Amanda for $600. I arrange for service two weeks later. I droped the car off and that afternoon was called by the collision center to say that the estimate was wrong and it would cost $3000. I would have probably filed the claim with insurance had I known it was going to be this expensive. I had already rented a rental car, and I knew that getting the entrance failed after the theater started with the car was going to be nearly impossible. I want to give them the OK to fix it. I was told that the car would be ready by Friday for days after it was dropped off. On that Friday I called in the car was not ready they told me it would be ready on Monday. Today I called and spoke with Amanda. She stated that she would get back to me and let me know where the car would be ready at the beginning or the end of the day. I never got a call back. I drove up to the dealership the car was not ready. Amanda was apologetic and try to call the collision center. No one answered their phones with her so if I was there. This was about 4 o'clock and we can. I am distraught and don't know when I'll get my car fixed. Customer service like this is terrible. More

SERVICE DEPARTMENT ERRORS AND THEFT On or about July 27, 2015 I took my Toyota Tundra to Toyota of Plano for an oil change and recall of air bag. On the same day my service adviser calle On or about July 27, 2015 I took my Toyota Tundra to Toyota of Plano for an oil change and recall of air bag. On the same day my service adviser called to inform me that I needed a drive belt and battery bracket, and that parts had to be ordered for the recall repair. I consented to the repairs. Just a couple of hours later my service adviser informed me my vehicle repairs and oil change were complete and the vehicle was "all ready" for pickup. Surprising since the parts had to be ordered. At 7 AM on the 29th I picked up my vehicle. I had just pulled out of the parking lot when I noticed my service light was still on and my radio was not receiving. I reviewed my invoice and was shocked to find the oil had not been changed. How does a vehicle leave a service department with the "Maintenance Required " light on and no one within the service department notice?! The reason I was not getting reception on my radio-- the antenna had been stolen! I quickly called my service adviser. No answer. I called the service department manager. No answer. As I sit here 6 hours later, I have yet to hear back from either individual. I have no idea if any work was actually performed on my vehicle, but I do know the work I requested was not done and my antenna was stolen. And I can't get a return call from anyone in the service department of Toyota of Plano. Time to find a reputable, competent service department. Toyota of Plano is neither. More