Toyota of Plano - Service Center

Poor communication service by the collision center I had backed up and hit a pole in the parking lot did damage to the door of my 2014 Toyota Sequoia. I brought it in and got an estimate from Amanda f I had backed up and hit a pole in the parking lot did damage to the door of my 2014 Toyota Sequoia. I brought it in and got an estimate from Amanda for $600. I arrange for service two weeks later. I droped the car off and that afternoon was called by the collision center to say that the estimate was wrong and it would cost $3000. I would have probably filed the claim with insurance had I known it was going to be this expensive. I had already rented a rental car, and I knew that getting the entrance failed after the theater started with the car was going to be nearly impossible. I want to give them the OK to fix it. I was told that the car would be ready by Friday for days after it was dropped off. On that Friday I called in the car was not ready they told me it would be ready on Monday. Today I called and spoke with Amanda. She stated that she would get back to me and let me know where the car would be ready at the beginning or the end of the day. I never got a call back. I drove up to the dealership the car was not ready. Amanda was apologetic and try to call the collision center. No one answered their phones with her so if I was there. This was about 4 o'clock and we can. I am distraught and don't know when I'll get my car fixed. Customer service like this is terrible. More

SERVICE DEPARTMENT ERRORS AND THEFT On or about July 27, 2015 I took my Toyota Tundra to Toyota of Plano for an oil change and recall of air bag. On the same day my service adviser calle On or about July 27, 2015 I took my Toyota Tundra to Toyota of Plano for an oil change and recall of air bag. On the same day my service adviser called to inform me that I needed a drive belt and battery bracket, and that parts had to be ordered for the recall repair. I consented to the repairs. Just a couple of hours later my service adviser informed me my vehicle repairs and oil change were complete and the vehicle was "all ready" for pickup. Surprising since the parts had to be ordered. At 7 AM on the 29th I picked up my vehicle. I had just pulled out of the parking lot when I noticed my service light was still on and my radio was not receiving. I reviewed my invoice and was shocked to find the oil had not been changed. How does a vehicle leave a service department with the "Maintenance Required " light on and no one within the service department notice?! The reason I was not getting reception on my radio-- the antenna had been stolen! I quickly called my service adviser. No answer. I called the service department manager. No answer. As I sit here 6 hours later, I have yet to hear back from either individual. I have no idea if any work was actually performed on my vehicle, but I do know the work I requested was not done and my antenna was stolen. And I can't get a return call from anyone in the service department of Toyota of Plano. Time to find a reputable, competent service department. Toyota of Plano is neither. More

Good service In toyota of plano my dealership mr. MOE helped us through everything.he explained and traslate parts my family cant understand and I'm happy with hes In toyota of plano my dealership mr. MOE helped us through everything.he explained and traslate parts my family cant understand and I'm happy with hes service.?? More

Always excellent! Just had a collision repair. Great service. Ken the new service agent was caring and helpful. Even responded to a text message on his day off. Just had a collision repair. Great service. Ken the new service agent was caring and helpful. Even responded to a text message on his day off. More

Friendly amazing service We went to get our old Prius serviced. But Sama Hawileh showed us a lease plan on a new Prius that fit our budget. Everyone at this dealership was v We went to get our old Prius serviced. But Sama Hawileh showed us a lease plan on a new Prius that fit our budget. Everyone at this dealership was very helpful making leasing a new car essentially painless. More

Efficient & flexible Jordan is on the ball. Great communication, and goes to bat for his customers. Have worked with him several times, doesn't return the car until are co Jordan is on the ball. Great communication, and goes to bat for his customers. Have worked with him several times, doesn't return the car until are concerns are addressed. Had a pesky malfunction with my bed extender and he worked his contacts through the dealership and beyond to solve. More

David Walc and Cab service excellent Wow David Walc provided great service during my Rav 4 car's service. He explained me all the parts replaced in my car and also the future consideratio Wow David Walc provided great service during my Rav 4 car's service. He explained me all the parts replaced in my car and also the future considerations. I got call from him once my car is ready to pick up. He sprinkled lot of information about the warranty and things need to take care of. He is A1 Service Specialist!! I forgotten about the one provided Cab Service - He is very polite and gave tremendous service - Dropped and picked from my entrance of my office building on headquarters dr, Plano.. Thank you TOYOTA OF PLANO!! More

Service department couldn’t even diagnose a bad battery I bought a new car from Toyota of Plano in late March. About 5 weeks later it died on me twice but would intermittently start. It seemed like the ba I bought a new car from Toyota of Plano in late March. About 5 weeks later it died on me twice but would intermittently start. It seemed like the battery was dying (clicking sounds), but would still start part of the time. I had it towed using Toyota Roadside assistance to Toyota of Plano. The service advisor was genuinely disinterested in providing any level of customer service. They said they tested everything and everything was fine. At one point the advisor said ‘I’m spit balling here, but…’ Spit balling isn’t a phrase you want to hear about a brand new car. He said I shouldn’t have that issue again and it was probably just a fluke with a new car. After I left Toyota of Plano I stopped for gas on the way home and had the same issue. I called the Toyota Cares corporate number to complain. The Director of Ops from Toyota of Plano called shortly after and provided no useful information and accepted no responsibility. I took the car to Toyota of Grapevine and they said they didn’t know why Toyota of Plano didn’t replace the battery. The service advisor there was wonderful. They replaced the battery and I haven’t had any issues for the past 2 weeks. Moral of the story – use Toyota of Grapevine, not Toyota of Plano. Toyota of Plano is moving to be closer to the new Toyota headquarters; they better get their act together. This level of quality won’t cut it with corporate executives. There should not be such a drastic difference between the quality of one dealership and another. More

Service beyond expectation I originally had to replace the radiator in my Landcruiser in February 2013. In March of 2015, the radiator that was replaced began to leak again. I w I originally had to replace the radiator in my Landcruiser in February 2013. In March of 2015, the radiator that was replaced began to leak again. I was frustrated that I was looking at paying for a new radiator all over again only two years from the original date of the install. I decided to email Rusty Gentry at Toyota of Plano and asked if there was anything they could do to help me out on labor to replace it again. Much to my surprise, they did. Paul Parsley called to let me know that they would pay for all of the labor and all I had to do was pay for the part. This was beyond my expectation since the part and the labor was both out of the warranty period. I have taken my car to Toyota of Plano for the last 10 years and will continue to do so as long as I own this vehicle. I have left a review of Yelp as well. Thank you Rusty, Paul and Dylan for taking care of this issue. More