Toyota of Plano - Service Center

Alternator change turn out hood strut broke xxx!! Brought my 2008 Camry to have an alternator change.they charge $718 and some change. It took more than 4 hours to do it. Before I left the dealership Brought my 2008 Camry to have an alternator change.they charge $718 and some change. It took more than 4 hours to do it. Before I left the dealership I open the hood to see the workmanship and I discover that the strut on the hood is not working. Went back to the guy on the service and he said thats because of the cold weather. xxx.. He called the service manager and told about it, and the manager said the same thing. SHAME ON YOU.. To think that the hood strut works perfectly before I came to their service dept. Anyway I have to check my alternator tomorrow if they really change it to a new one cause I doubt it. We'll see. Definitely I will not recommend to anybody this dealership TOYOTA OF PLANO... More

Disappointed We had great experience with Kash, and got a good deal from Toyota of Plano on our new Highlander! Would recommend Kash to anybody who wanna have pain We had great experience with Kash, and got a good deal from Toyota of Plano on our new Highlander! Would recommend Kash to anybody who wanna have painless and straight forward purchase experience. Keep a good job Toyota of Plano. P.s. After about 6 months, just wanted to make a quick update on our experience with Kash. He followed up with us about our experience with a new purchased Toyoyta about three times within a month of a purchase with questions like if everything is going well with the car and so on, but when after about 5 or so months we really needed him for some assistance with reordering a service brochure that was lost by service department of Toyota of Plano during first oil change and left him three or four messages on his phone voice mail and also wrote him an email he never responded. Never. I tried to call him again about a week ago about the same thing (because it takes forever to order that service brochure as I have been told by service associate from Toyota's headquarters, he didn't get back to me at all. So I can't consider this as an excellent performance of a sale associate anymore and would just downgrade it to 2 stars (average). Update (1/10/2016): Had the same disappointing experience with David Walc. They (Toyota of Plano) just don't return calls, emails when you need their assistance. More

Post car-buying experience just as good as first experience! I recently bought a 2011 Toyota Camry from Jacoub Oueini and had a fantastic experience. After buying my car I had one maintenance issue. I called Jac I recently bought a 2011 Toyota Camry from Jacoub Oueini and had a fantastic experience. After buying my car I had one maintenance issue. I called Jacoub and he scheduled an appointment that day. My issue was resolved in less than an hour. While I was there I told Jacoub I was having trouble setting up the Bluetooth in my car. He volunteered to help me and took time away from his busy schedule and possible future sales with other customers to make sure I received the best service. When Jacoub and I still couldn't figure out the Bluetooth, he took me to the Toyota of Plano New Car lot across the street where Mustafa Al-Far also volunteered to assist me. We still couldn't figure out the problem but Jacoub didn't give up! He asked manager Faz Imam to help. After several tries, Faz was able to sync my phone with the car. It actually ended up being a problem with my phone and not the car! I was blown away by the amount of time that all three of these gentlemen spent to make sure I had the best Toyota experience possible. They knew there was not an additional sale involved but simply wanted to take care of a Toyota customer. If you read my previous review, you'll see that I do not enjoy the car shopping/buying experience. Toyota of Plano has completely changed this for me and I am deeply thankful! More

Tyson is the person I rely on at Toyota I met Tyson when i was bringing my Honda into Honda service for it's maintenance, but over time I realized he stood out at Honda. There was just a di I met Tyson when i was bringing my Honda into Honda service for it's maintenance, but over time I realized he stood out at Honda. There was just a difference. Eventually he took another job and I didn't quite get the same service as I used to, so I asked around and now drive 15 miles out of my way with a Honda down to Toyota of Plano. We all notice little things in life, and to be honest, Tyson just stands out form the rest. I appreciate all that he has done for me, and hope to continue bringing my cars to him for many years to come. I've been using Tyson as my service rep since 2007 (it is now almost 2015). More

Excellent service We had an excellent service with this dealership and a special thank you to Mr.Anwar Achankunju. He was very humple and knowledgeable about everything We had an excellent service with this dealership and a special thank you to Mr.Anwar Achankunju. He was very humple and knowledgeable about everything that he had share with us. He helped us to choose the car according to our needs. I would recommend this dealership to anyone that is seeking for a new car. More

Repeated mistakes - will not go there again I brought in my Highlander to Toyota of Plano for an oil change. During the change it was discovered that the oil plug treads had been stripped. Rat I brought in my Highlander to Toyota of Plano for an oil change. During the change it was discovered that the oil plug treads had been stripped. Rather than owning up to the issue as they had been the only ones to service the car in the last 50K miles they gave me dire warnings of having to pay hundreds of dollars for a new oil pan and my only hope was using a larger plug. Sadly I let them cajole me into this quick and dirty fix to be rewarded with an oil leak that evening. When we returned they once again tried to duck responsibility but we pushed back and they did something with our extended warranty to get it covered but my wife ended up in their waiting room for hours for the trouble. This came on top of an issue where they did a controller replacement for a recall that was quickly followed by a mysterious engine shutdown. Additionally the car had an ignition coil failure at 40K miles that they refused to cover under the certified warranty. I couldn't trust the vehicle anymore so its being traded in. I refused to do any business with this place again - my remaining Toyota - a Camry- will be taken somewhere else for service. More

Thank You Cookie! I showed up to the service center about 10 minutes before 7 PM to pick up a rental vehicle covered under my Toyota warranty. Everything would have bee I showed up to the service center about 10 minutes before 7 PM to pick up a rental vehicle covered under my Toyota warranty. Everything would have been a routine process except I am not the policyholder for my car insurance and the vehicle is co-titled with my mother who lives in another state. Cookie explained that because all the insurance documents I brought with me contained only my mother's name that she needed to verify my eligibility with the insurance company. We each tried getting through to the insurance company separately. Cookie patiently waited about 30 minutes with me for a representative to come on the phone. Meanwhile, the service center was shutting down for the evening. Finally, we were able to get the information necessary to approve my rental but not before having to conference call with my mother to verify her policy for the insurance company for them to release the right info to Cookie to complete the rental process. I am very grateful that Cookie waited with me nearly a full hour after the service center closed to help me get a rental car back to my neighborhood 23 miles south of Plano. Throughout the whole ordeal, she was extremely professional and courteous. It is clear that she values both her position and the service she provides to her clients. I will definitely come back to the Service Center at Toyota of Plano when I have future issues with my vehicle because of the friendly and helpful individuals like Cookie who work there. More

awesome customer service Took care of all my needs quickly and efficiently. They are always on too of their game. I would definitely recommend this dealership to any Toyota fa Took care of all my needs quickly and efficiently. They are always on too of their game. I would definitely recommend this dealership to any Toyota fanatic. More