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815 Reviews of Toyota of Plano - Service Center
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October 06, 2014
Bad service experience - Water leak issue Let me start out with this. I won't be taking my car in here for service again. I took my 1 yr old car in for a water leak some where on the roof beca Let me start out with this. I won't be taking my car in here for service again. I took my 1 yr old car in for a water leak some where on the roof because water dripping down and soaking wet at the reading light console. First time i took it in after couple of days when i found water, of course all have been dried up. Service adviser said technician cannot find any leak after many test so they can't do anything about. He told me to take it back when it happen again, well this time after a car wash on Sunday i found some water and Monday morning with a lot of rain, water dripping and the area is still wet when i took it in and show it to the adviser. Almost 4 hours later, i have been told is that they didn't find any leak and won't do anything. They should have replace weather stripping on the roof, stripping on the sunroof, stripping around the windshield or whatever, there is a LEAK as he saw it. Very very very disappointed! I will never waist my time here again. More
by thnguye
Employees Worked With
Carlos Murillo
September 22, 2014
Excellent service We had an excellent service with this dealership and a special thank you to Mr.Anwar Achankunju. He was very humple and knowledgeable about everything We had an excellent service with this dealership and a special thank you to Mr.Anwar Achankunju. He was very humple and knowledgeable about everything that he had share with us. He helped us to choose the car according to our needs. I would recommend this dealership to anyone that is seeking for a new car. More
by bijiphilomon
Employees Worked With
Anwar Achankunju
July 28, 2014
Repeated mistakes - will not go there again I brought in my Highlander to Toyota of Plano for an oil change. During the change it was discovered that the oil plug treads had been stripped. Rat I brought in my Highlander to Toyota of Plano for an oil change. During the change it was discovered that the oil plug treads had been stripped. Rather than owning up to the issue as they had been the only ones to service the car in the last 50K miles they gave me dire warnings of having to pay hundreds of dollars for a new oil pan and my only hope was using a larger plug. Sadly I let them cajole me into this quick and dirty fix to be rewarded with an oil leak that evening. When we returned they once again tried to duck responsibility but we pushed back and they did something with our extended warranty to get it covered but my wife ended up in their waiting room for hours for the trouble. This came on top of an issue where they did a controller replacement for a recall that was quickly followed by a mysterious engine shutdown. Additionally the car had an ignition coil failure at 40K miles that they refused to cover under the certified warranty. I couldn't trust the vehicle anymore so its being traded in. I refused to do any business with this place again - my remaining Toyota - a Camry- will be taken somewhere else for service. More
by Paul Maddock
Employees Worked With
Carlos Murillo
June 24, 2014
Thank You Cookie! I showed up to the service center about 10 minutes before 7 PM to pick up a rental vehicle covered under my Toyota warranty. Everything would have bee I showed up to the service center about 10 minutes before 7 PM to pick up a rental vehicle covered under my Toyota warranty. Everything would have been a routine process except I am not the policyholder for my car insurance and the vehicle is co-titled with my mother who lives in another state. Cookie explained that because all the insurance documents I brought with me contained only my mother's name that she needed to verify my eligibility with the insurance company. We each tried getting through to the insurance company separately. Cookie patiently waited about 30 minutes with me for a representative to come on the phone. Meanwhile, the service center was shutting down for the evening. Finally, we were able to get the information necessary to approve my rental but not before having to conference call with my mother to verify her policy for the insurance company for them to release the right info to Cookie to complete the rental process. I am very grateful that Cookie waited with me nearly a full hour after the service center closed to help me get a rental car back to my neighborhood 23 miles south of Plano. Throughout the whole ordeal, she was extremely professional and courteous. It is clear that she values both her position and the service she provides to her clients. I will definitely come back to the Service Center at Toyota of Plano when I have future issues with my vehicle because of the friendly and helpful individuals like Cookie who work there. More
by AaronParker
Employees Worked With
Cookie
April 09, 2014
awesome customer service Took care of all my needs quickly and efficiently. They are always on too of their game. I would definitely recommend this dealership to any Toyota fa Took care of all my needs quickly and efficiently. They are always on too of their game. I would definitely recommend this dealership to any Toyota fanatic. More
by daljitmann
Employees Worked With
Ken Johnson, Shane House, Anup Pradhan
April 04, 2014
Ermin was very responsive, friendly and understanding . . . and he went the "extra mile" to help me. The dealership was pleasant and efficient in servicing my car.. . and he went the "extra mile" to help me. The dealership was pleasant and efficient in servicing my car.. More
by cvrylander
March 23, 2014
I was very pleased with both the Sales and Service. For my most recent visit, Shane House provided superior customer service and a high level of professionalism. I would highly recommend this dealership to my most recent visit, Shane House provided superior customer service and a high level of professionalism. I would highly recommend this dealership to others. More
by AngieD555
Employees Worked With
Shane House
February 17, 2014
I have a 2004 Tundra with 138,000 miles on it. It started making a noise/vibration on the highway. I took it in and was told that I needed to replace the differential which would be $2,800. When Anthony call making a noise/vibration on the highway. I took it in and was told that I needed to replace the differential which would be $2,800. When Anthony called to tell me, I asked if they had checked the U-joint and he said, "yes, they're fine". I told him not to repair anything and I'd investigate a little more. I did some research online and visited with a friend that knows more about cars than me (should have done that sooner). Both sources indicated a bad u-joint. Learning to check it myself from sources online, I was able to test the u-joints (with gloves and 2 minutes) and found one of three was bad. Took it to another local mechanic who replaced the u-joint ($132) and he checked my differential...no issues there. My belief is that Toyota of Plano service department is very dishonest and are trying to scare customers with higher-mileage vehicles into trading for a much lower trade-in values citing "expensive repairs needed". Do not trust them or at least get a second opinion from a non-dealer mechanic. I'm done with them. Also, on a recent visit with my wife's van, I was looking for someone to give me an update since it was taking much longer than expected. The only staff member I could find was texting on his cell phone. When I politely asked him for help, he looked up and said I'd need to wait for my service advisor. More
by WorkinMan
Employees Worked With
"Anthony" is on my window sticker.
August 29, 2013
Took my Prius in for a recall part replacement that I was told would be no change. They called me offering additional $1000 of work needed. When I said No to the fixes they the double charged my card for a $ told would be no change. They called me offering additional $1000 of work needed. When I said No to the fixes they the double charged my card for a $50 service fee. Made multiple call asking to have the fee waved but they would not. They also left bolts out when they put the flange back on and didn't restore the battery cover in side the call. just left it all open. Then the $50 inspection I was forced to pay wasn't even complete. Several blanks left on the checklist. Not Happy at all. They called as a follow up after the car was picked you to argue about why they have to charge me the $50 fee. Still waiting for a call back...... Got a call from Faz... He Listened to my issue and refunded the $50 service charge. Way to go Faz! More
by Sonny1234
Employees Worked With
Vince Dies , Jordan Robison
