Toyota of Plano - Service Center

I have a 2004 Tundra with 138,000 miles on it. It started making a noise/vibration on the highway. I took it in and was told that I needed to replace the differential which would be $2,800. When Anthony call making a noise/vibration on the highway. I took it in and was told that I needed to replace the differential which would be $2,800. When Anthony called to tell me, I asked if they had checked the U-joint and he said, "yes, they're fine". I told him not to repair anything and I'd investigate a little more. I did some research online and visited with a friend that knows more about cars than me (should have done that sooner). Both sources indicated a bad u-joint. Learning to check it myself from sources online, I was able to test the u-joints (with gloves and 2 minutes) and found one of three was bad. Took it to another local mechanic who replaced the u-joint ($132) and he checked my differential...no issues there. My belief is that Toyota of Plano service department is very dishonest and are trying to scare customers with higher-mileage vehicles into trading for a much lower trade-in values citing "expensive repairs needed". Do not trust them or at least get a second opinion from a non-dealer mechanic. I'm done with them. Also, on a recent visit with my wife's van, I was looking for someone to give me an update since it was taking much longer than expected. The only staff member I could find was texting on his cell phone. When I politely asked him for help, he looked up and said I'd need to wait for my service advisor. More

I brought my Toyota in for an Oil change. The service department was very good and their work was excellent. But the new car sales department got my cell phone number and my email from the service depart department was very good and their work was excellent. But the new car sales department got my cell phone number and my email from the service department and they started emailing me and calling me several times a day. When I deleted the emails and ignored the phone calls, they went into our file and found my husband's cell phone and email address, started doing the same to him. We are very busy people, and to be harassed like this by a department we had no intentions of dealing with, has made me rethink the value of the service I received. In response to the dealership. We spoke to numerous people at the dealership and replied to all emails. You even said you got my phone messages and my emails. But did you stop harassing us? Not until I through a royal fit all over everyone. That should not be part of getting you oil changed. So everyone us stands. The service department was fantastic. It is the overly aggressive new sales department that is extremely aggressive, rude and now they are liars too. How awful. More

I had a very bad experience because of the service advisor I was stuck with. I came in on 7-11 at 3pm, service advisor john whitmire asked me to come back in the morning because they were slammed. I advisor I was stuck with. I came in on 7-11 at 3pm, service advisor john whitmire asked me to come back in the morning because they were slammed. I said okay, came back on 7-12 at 7am. I brought my toyota camry in for a diagnostic on why it has engine ping. The service advisor said that customers don't know whats wrong with their vehicles and wanted to know what it sounded like and where it was coming from. I said it sounds like rattling coming from the crankcase that happens when on the throttle and under a load, and that I knew for a fact it was engine ping because premium gas an octane boost eliminates the problem and another shop told me it had pre-ignition and to use better gas. He would not listen to me, insinuated that I did not know what I was talking about and generally tried to make me feel stupid. It sounds like a BB party under the hood and he said he did not hear anything when driving the car around the parking lot. He refused to note pre-ignition so the mechanic looked for a Dash rattle. I did not bring the car in for that. I never even heard a dash rattle and if it did I wouldn't care, i would care about the ping thats causing damage to my engine. The whole trip was worthless and wasted and I didn't even get the issue looked at, they looked at the dash. I paid for a diagnostic on pre-igniton and the service advisor screwed everything up and wouldn't take responsibility for not listening to me, took me to the mechanic and tried to pin it on the mechaninc then tried to convince me that using premium gas instead of regular would make it run better and it was a good thing. Ok, its not a good thing when a car is designed to run on regular but has ping on regular. The mechanic gave me a theory on why it might have ping and a quote for the induction service. Thats all well and good but I didn't pay for speculation, i paid to have them look at the issue and find out forsure what is going on. Then, someone stole the cash that was in my closed cupholder. 4 dollars in ones. Someone in the chian of custody stole money out of my car. Its ridiculous! I saved my money up for a disgnostic and repairs from the dealership because they are supposed to know best and they screwed me over and treated me like I was stupid and then took it further and stole hidden money from my vehicle. I built a 66 chevy, I am not car stupid and I resent this whole experience. More