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815 Reviews of Toyota of Plano - Service Center
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August 20, 2013
I brought my Toyota in for an Oil change. The service department was very good and their work was excellent. But the new car sales department got my cell phone number and my email from the service depart department was very good and their work was excellent. But the new car sales department got my cell phone number and my email from the service department and they started emailing me and calling me several times a day. When I deleted the emails and ignored the phone calls, they went into our file and found my husband's cell phone and email address, started doing the same to him. We are very busy people, and to be harassed like this by a department we had no intentions of dealing with, has made me rethink the value of the service I received. In response to the dealership. We spoke to numerous people at the dealership and replied to all emails. You even said you got my phone messages and my emails. But did you stop harassing us? Not until I through a royal fit all over everyone. That should not be part of getting you oil changed. So everyone us stands. The service department was fantastic. It is the overly aggressive new sales department that is extremely aggressive, rude and now they are liars too. How awful. More
by iclaurel
July 13, 2013
I had a very bad experience because of the service advisor I was stuck with. I came in on 7-11 at 3pm, service advisor john whitmire asked me to come back in the morning because they were slammed. I advisor I was stuck with. I came in on 7-11 at 3pm, service advisor john whitmire asked me to come back in the morning because they were slammed. I said okay, came back on 7-12 at 7am. I brought my toyota camry in for a diagnostic on why it has engine ping. The service advisor said that customers don't know whats wrong with their vehicles and wanted to know what it sounded like and where it was coming from. I said it sounds like rattling coming from the crankcase that happens when on the throttle and under a load, and that I knew for a fact it was engine ping because premium gas an octane boost eliminates the problem and another shop told me it had pre-ignition and to use better gas. He would not listen to me, insinuated that I did not know what I was talking about and generally tried to make me feel stupid. It sounds like a BB party under the hood and he said he did not hear anything when driving the car around the parking lot. He refused to note pre-ignition so the mechanic looked for a Dash rattle. I did not bring the car in for that. I never even heard a dash rattle and if it did I wouldn't care, i would care about the ping thats causing damage to my engine. The whole trip was worthless and wasted and I didn't even get the issue looked at, they looked at the dash. I paid for a diagnostic on pre-igniton and the service advisor screwed everything up and wouldn't take responsibility for not listening to me, took me to the mechanic and tried to pin it on the mechaninc then tried to convince me that using premium gas instead of regular would make it run better and it was a good thing. Ok, its not a good thing when a car is designed to run on regular but has ping on regular. The mechanic gave me a theory on why it might have ping and a quote for the induction service. Thats all well and good but I didn't pay for speculation, i paid to have them look at the issue and find out forsure what is going on. Then, someone stole the cash that was in my closed cupholder. 4 dollars in ones. Someone in the chian of custody stole money out of my car. Its ridiculous! I saved my money up for a disgnostic and repairs from the dealership because they are supposed to know best and they screwed me over and treated me like I was stupid and then took it further and stole hidden money from my vehicle. I built a 66 chevy, I am not car stupid and I resent this whole experience. More
by hollowayj86
July 01, 2013
Just want to thank you all for the help. My husband Just want to thank you all for the help. My husband needed some service work on his Tundra Friday and he said I should come in and see if I wanted Just want to thank you all for the help. My husband needed some service work on his Tundra Friday and he said I should come in and see if I wanted to trade my car in for a new one. I came in with him and while I was waiting for him to come into the show room to join me I began talking with Amanda and Maria. They were both very engaging. I asked Amanda who I should work with if I wanted to buy a car since I knew Herouy was no longer available. She recommended John. I found John and he was just what she told me. He was knowledgeble and straight forward and helped us get through all the red tape and find the car I wanted and we were in it and out in time for dinner. Fastest and best car experience ever. We have been repeat customers at your dealership due to the low pressure yet very helpful atmosphere. I have to say you keep getting better and better. Thank you all so much! PS: Also want to thank the service manager and tech Saturday who helped get my locking lug nuts on and tried to help me get a duplicate key right before and after closing time. Sorry I did not get the names but I do appreciate your willingness to help. More
by acehelper
Employees Worked With
Amanda Baker, Maria Nusmeci, Herouy Makonnen, John Fulgoni
June 10, 2013
Kevin was very thorough in explaing the process. He reviewed my vehicles service records before recommending service and prevented duplication of service that I had already performed. Final bill was le reviewed my vehicles service records before recommending service and prevented duplication of service that I had already performed. Final bill was less than initial estimate. I have previously been a customer of the Lexus dealership next door and feel they have one of the most consistent and customer service friendly operations that I have experienced. You are performing very close to them. More
by tvanallen
Employees Worked With
Kevin Lawless
May 17, 2013
This was my first time to ever take my Lexus to anyone other than Park Place Lexus, however after having a horrible experience there I sought help at Toyota of Plano. And was I pleasantly surprised. The other than Park Place Lexus, however after having a horrible experience there I sought help at Toyota of Plano. And was I pleasantly surprised. The guys there were incredibly helpful, professional and most important honest. They took great care of my care of my car and gave me an incredible price. I will only use Toyota of Plano from now on!!! More
by alayne1234
Employees Worked With
Rusty, Vince and Kevin
May 14, 2013
My 2005 Highlander was vibrating with lots of road noise, so hoping it just needed new tires, I had 2 new tires installed at Firestone. Firestone told me that the rear struts were the cause of the vibration so hoping it just needed new tires, I had 2 new tires installed at Firestone. Firestone told me that the rear struts were the cause of the vibration and needed to be replaced at a cost of $1100. Fortunately, for me, instead I took the Highlander to Toyota of Plano who corrected the real problem for $580 (front left wheel bearing). Net savings $1100 for not fixing something that was not broken! THANKS Toyota of Plano....especially Tamara McCabe and Dylan Davis! More
by kevingiles
Employees Worked With
Dylan Davis
March 26, 2013
Tip is a professional and kind man. He gave me a lot of information and advice while I was buying my car and also helped me a lot during my after-sale service. information and advice while I was buying my car and also helped me a lot during my after-sale service. More
by Jerry0319
Employees Worked With
Tip Dickerson
March 25, 2013
I live in McKinney right near a Toyota Dealership, but,,,I drive to you 40 minutes away, why? Two reasons: 1, Randy George. top notch, fast, efficient, friendly, takes care of business, just an all but,,,I drive to you 40 minutes away, why? Two reasons: 1, Randy George. top notch, fast, efficient, friendly, takes care of business, just an all around great person. 2. Master Mechanic-Steve, what a great guy, takes pride in the work that he does, handles our issues with our car with the utmost care. If these 2 guys ever go, we go, they are the only reason that we come there, they take care of our needs and above all we consider them friends over the time that we have been coming there. Please make sure that Randy & Steve get this review, people so many times want to complain about the bad issues, but in this case and EVERY CASE with Randy & Steve the outcome is always, a Satisfied Customer!! Thanks guys for all that you do, stay safe, Jim Calams More
by jimboc1
Employees Worked With
Master Mechanic Steve
March 21, 2013
I have been a long time customer of Toyota of Plano's service department. Randy George has always been great in helping me get through the trials and tribulations of car repairs. I can always count on hi service department. Randy George has always been great in helping me get through the trials and tribulations of car repairs. I can always count on him. I will and have recommended Toyota of Plano's service dept to my friends because of Randy! More
by ttarzi
