Toyota of Plano - Service Center

This was my first time to ever take my Lexus to anyone other than Park Place Lexus, however after having a horrible experience there I sought help at Toyota of Plano. And was I pleasantly surprised. The other than Park Place Lexus, however after having a horrible experience there I sought help at Toyota of Plano. And was I pleasantly surprised. The guys there were incredibly helpful, professional and most important honest. They took great care of my care of my car and gave me an incredible price. I will only use Toyota of Plano from now on!!! More

My 2005 Highlander was vibrating with lots of road noise, so hoping it just needed new tires, I had 2 new tires installed at Firestone. Firestone told me that the rear struts were the cause of the vibration so hoping it just needed new tires, I had 2 new tires installed at Firestone. Firestone told me that the rear struts were the cause of the vibration and needed to be replaced at a cost of $1100. Fortunately, for me, instead I took the Highlander to Toyota of Plano who corrected the real problem for $580 (front left wheel bearing). Net savings $1100 for not fixing something that was not broken! THANKS Toyota of Plano....especially Tamara McCabe and Dylan Davis! More

Tip is a professional and kind man. He gave me a lot of information and advice while I was buying my car and also helped me a lot during my after-sale service. information and advice while I was buying my car and also helped me a lot during my after-sale service. More

I live in McKinney right near a Toyota Dealership, but,,,I drive to you 40 minutes away, why? Two reasons: 1, Randy George. top notch, fast, efficient, friendly, takes care of business, just an all but,,,I drive to you 40 minutes away, why? Two reasons: 1, Randy George. top notch, fast, efficient, friendly, takes care of business, just an all around great person. 2. Master Mechanic-Steve, what a great guy, takes pride in the work that he does, handles our issues with our car with the utmost care. If these 2 guys ever go, we go, they are the only reason that we come there, they take care of our needs and above all we consider them friends over the time that we have been coming there. Please make sure that Randy & Steve get this review, people so many times want to complain about the bad issues, but in this case and EVERY CASE with Randy & Steve the outcome is always, a Satisfied Customer!! Thanks guys for all that you do, stay safe, Jim Calams More

I have been a long time customer of Toyota of Plano's service department. Randy George has always been great in helping me get through the trials and tribulations of car repairs. I can always count on hi service department. Randy George has always been great in helping me get through the trials and tribulations of car repairs. I can always count on him. I will and have recommended Toyota of Plano's service dept to my friends because of Randy! More

Went in for for an oil change and tire rotation for our 2009 Highlander Hybrid. Advertised price was $49.99 for up to 5 quarts. They charged me for 7 quarts even though the manual says 5 quarts. Mention 2009 Highlander Hybrid. Advertised price was $49.99 for up to 5 quarts. They charged me for 7 quarts even though the manual says 5 quarts. Mentioned this to the service advisor and he said something about different oil pans, etc. They also put in the wrong grade of oil. Toyota specifies 0w-20 or 5w-20. They used 5w-30. This is not the first time either of these has happened. The 7 quart issue has come up almost every time and in the past they have changed it to 5 quarts. Not this time. I realize these are relatively minor issues, but I would like to think that a Toyota dealer would know their vehicles a little better. More