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815 Reviews of Toyota of Plano - Service Center
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February 20, 2013
Randy George handles Toyota vehicles repairs for the City of Plano, TX. Randy does a great job to get all our repairs & recalls completed in a timely manor. Cashiers Lorie & Rachel do an exceptional job to k of Plano, TX. Randy does a great job to get all our repairs & recalls completed in a timely manor. Cashiers Lorie & Rachel do an exceptional job to keep all invoices accurate. More
by Jamist
Employees Worked With
Lorie & Rachel - cashiers
January 02, 2013
Went in for for an oil change and tire rotation for our 2009 Highlander Hybrid. Advertised price was $49.99 for up to 5 quarts. They charged me for 7 quarts even though the manual says 5 quarts. Mention 2009 Highlander Hybrid. Advertised price was $49.99 for up to 5 quarts. They charged me for 7 quarts even though the manual says 5 quarts. Mentioned this to the service advisor and he said something about different oil pans, etc. They also put in the wrong grade of oil. Toyota specifies 0w-20 or 5w-20. They used 5w-30. This is not the first time either of these has happened. The 7 quart issue has come up almost every time and in the past they have changed it to 5 quarts. Not this time. I realize these are relatively minor issues, but I would like to think that a Toyota dealer would know their vehicles a little better. More
by marke5860
December 14, 2012
I came in to the service department at Toyota of Plano due to a recall. When I called for the service appointment, Randy confirmed that the necessary parts were in stock. The car was serviced quickly, i due to a recall. When I called for the service appointment, Randy confirmed that the necessary parts were in stock. The car was serviced quickly, in half the time quoted to me by another dealership. Waiting area is clean and comfortable. Employees are professional and courteous. Will definitely be returning. More
by lj23
December 09, 2012
Randy George was excellent, from the time I drove up until I drove away. I had general maintenance and he called me with an issue that needed to be addressed and helped me take care of that efficiently until I drove away. I had general maintenance and he called me with an issue that needed to be addressed and helped me take care of that efficiently and without breaking the bank. I am very happy with the service, and the people I came across including the gentleman that drove me back to work. More
by Lstewart27
November 05, 2012
John did a great job showing us all the new features of the 2012 Prius. We knew it as the car that we wanted, but he took the time to show us the new features. The whole team was efficient and well inform the 2012 Prius. We knew it as the car that we wanted, but he took the time to show us the new features. The whole team was efficient and well informed. More
by Jean Allen
Employees Worked With
John Fulgoni
September 14, 2012
No return calls, you the customer have to do all the leg work yourself. When I setup the appt. requested to be called about another issue prior to bringing the car in for service. Received no call from th work yourself. When I setup the appt. requested to be called about another issue prior to bringing the car in for service. Received no call from the service department, I waited two weeks, I finally decided to call them the day prior to my visit. When I brought the car in I was told a part had to be ordered it would take a little over a week to get the part in. I waited three and a half week, still no call from the service dept. When I did call them instead of the service rep. Checking on the issue, I had to talk to parts dept. myself to confirm the part was in, then got transferred to the service rep so I could setup an appt. got his voicemail. I left a message and guess what he still has not called me back, going on 4 weeks now. Decided that I'm just going to take my car to another Toyota dealership. More
by tbnicky
Employees Worked With
Not naming
August 08, 2012
Came in for a simple coolant leak I thought might be a hose or something. They claimed the leak was coming from the thermostat. Charged me $300 to change the thermostat. In the process, they broke the hose or something. They claimed the leak was coming from the thermostat. Charged me $300 to change the thermostat. In the process, they broke the drain cock valve trying to empty the radiator, couldn't locate a replacement part, and so charge me another $150 for a 3rd-party radiator. $600 and 2 days later I got my car back, still with the same coolant leak I originally brought it in for. Service manager was rude and confrontational. Wouldn't introduce himself properly or even give me his name. Service people seemed uninformed and inept. Routinely could not identify problems in advance, find the right replacement parts, and leave you waiting all day at the dealership before telling you to come back tomorrow. What really gets me, is this is the dealership where I originally purchase my car. You would think that customer service to their own customers would be important to them. If you can't trust the people you bought your car from to give you good service, don't buy from them. More
by 4Runner1994
Employees Worked With
Wouldn't give his name
August 04, 2012
While I was driving, I saw tire pressure check sign and brought my Camry to this place. Staff found my right rear tire had a nail poked.. Before starting to fix it, he inflated tire not to cause additional brought my Camry to this place. Staff found my right rear tire had a nail poked.. Before starting to fix it, he inflated tire not to cause additional damage and fixed it in reasonable time.. More
by ysohn1
Employees Worked With
Carlos, Carlos Lazo
July 07, 2012
I've gone to this dealership since I bought my Camry in 2001. They're always professional and friendly and I feel I can trust them to fix only what needs to be fixed. I've checked their prices at other ser 2001. They're always professional and friendly and I feel I can trust them to fix only what needs to be fixed. I've checked their prices at other service shops around and they're always competitive and a lot of times less expensive than other places. I have never had a bad experience here. No matter where I end up buying my next Toyota, I'll always use this dealership for any service on the car. More
by pkappele
Employees Worked With
1
July 01, 2012
I recently went for servicing and I had a good experience. Great and excellent service. The customer service at the service department were awesome. Nice and clean waiting room. experience. Great and excellent service. The customer service at the service department were awesome. Nice and clean waiting room. More
by khawar58
Employees Worked With
Michael Earhart
