Toyota of Plano - Service Center

I have been a customer of Carlos since he began with TOP. He is so accommodating that when I was in the market for a new car, I eventually landed at TOP. When I purchased my Toyota Corolla 2 years ago, it He is so accommodating that when I was in the market for a new car, I eventually landed at TOP. When I purchased my Toyota Corolla 2 years ago, it was the smoothest buying experience I have had. I told them my criteria and they immediately told me if they could meet them. No hassle. I received the 2 year maintiance agreement and have been going every 5,000 miles for my oil change and tire rotation and have been very satisfied with that experience as well. Each time an issue has come up, it has been resolved. I LOVE the free car wash!! I have recommended Toyota of Plano to my friends and family. More

I bought my Toyota Avalon from this dealer last year. All of the people I dealt with in the pr-owned dept. were very nice and the experience was very good. I have been to the service department three times a of the people I dealt with in the pr-owned dept. were very nice and the experience was very good. I have been to the service department three times and recieved wonderful service each time. I highly recomend this dealership. Fred Williams More

From the moment I drove up until we picked the car up the next day we were met by friendly people anxious to help us and get us on our way. We received a call not long after we left telling us exactly wha next day we were met by friendly people anxious to help us and get us on our way. We received a call not long after we left telling us exactly what the problem was with the car and how long it would take to fix and the amount. We were very surprised that the car was ready so quickly and it was exactly the price quoted. We never had to stand around and wait for anything. Excellent service and friendly. More

I took my car in for repairs early in the morning. The complimentary shuttle was great getting me to work on time and taking me back in the afternoon to pick up the car. I was informed of the necessary complimentary shuttle was great getting me to work on time and taking me back in the afternoon to pick up the car. I was informed of the necessary repairs and given the options of whether or not to do them. No push or pressure. They were truly concerned about resolving the symptoms I gave. Their quoted prices were accurate in the bill. Yes, I may be able to get it done cheaper elsewhere, but not in the same time frame. The work was finished by 1 pm and I got my car back the same day. Excellent! Oh, and they noticed I had a safety recall on my front door bolts and fixed that also. More

I have used Toyota of Plano for many years having bought four Toyota Camry's in the past. The service staff are courteous, prompt in keeping you informed of the status of your vehicle during service, honest four Toyota Camry's in the past. The service staff are courteous, prompt in keeping you informed of the status of your vehicle during service, honest, and provide a comfortable waiting room with tasty refreshments.:) More

When I purchased my Toyota Corolla 2 years ago, it was the smoothest buying experience I have had. I told them my criteria and they immediately told me if they could meet them. No hassle. I received th the smoothest buying experience I have had. I told them my criteria and they immediately told me if they could meet them. No hassle. I received the 2 year maintiance agreement and have been going every 5,000 miles for my oil change and tire rotation and have been very satisfied with that experience as well. I have recommended your dealership to my friends and family. Thank You, Lynda Rosson More

I recently had my car serviced through Toyota of Plano with Kenny Mealy as my service writer. Thorough explanation of the problem(s), repair(s) necessary and projected costs are imperative to me, as is c with Kenny Mealy as my service writer. Thorough explanation of the problem(s), repair(s) necessary and projected costs are imperative to me, as is complete trust in my service guy. Though I am a long time customer of Toyota of Plano, this visit was my first with Kenny, as my previous contact was no longer available. Kenny took the time to explain the work needed and why, along with a cost estimate. He was courteous and thorough, and listened to my car complaints, making sense of everything. My vehicle was ready when Kenny said it would be and costs were at or less than estimated. I appreciate Kenny Mealy's honesty and the hard work of both him and the mechanic (Rolando) who worked so diligently to resolve the issues. As the owner of a high mileage 4Runner, my goal is to keep things running smoothly. With Toyota of Plano and Kenny Mealy, I'm able to do so. Sincerely, J. Morningstar More

I emailed Toyota of Plano inquiring about an oil change and tire rotation on my 2010 Prius. $40 was the reply. Not bad. I called on my way home from work to see if they could fit me in without an appoi and tire rotation on my 2010 Prius. $40 was the reply. Not bad. I called on my way home from work to see if they could fit me in without an appointment. No problem was the reply. Not bad. I show up and stand around like a jerk for 20 minutes. I flag someone down and they were nice enough to tell me to wait for someone else. I stand around some more. Very bad. Finally someone helps me and it turns out my oil change and tire rotation will be $90, not $40, Very bad. Waste of my time. I'm not going back there for any service or sales reason. More

My experience with Toyota of Plano exceeded any/all expectations. Evan was extremely helpful, kept me up-to-date on the status of my vehicle and did not try to "pressure sell" me into anything I didn' expectations. Evan was extremely helpful, kept me up-to-date on the status of my vehicle and did not try to "pressure sell" me into anything I didn't need. I will go back the next time I need service. More

Do not buy extended warranty from Toyota of plano. They do not honor the warranty. I took my car for a problem with the brake light and the stalling that happens when I steer the car to the left. They di do not honor the warranty. I took my car for a problem with the brake light and the stalling that happens when I steer the car to the left. They diagoned the problem as a piece of hardware ( costing 1400) to replace that should have been covered with the extended warranty. But Toyota of plano refused to cover. The car only had 50K mileage and the warranty was for 100K. Abdul Khalid More