We showed up to the dealership to look at a one year old used car. We ended up passing on that particular vehicle in order to purchase a new car they had in show room since the price was close enough that it made sense. We were able to have a friendly negotiation where we got a fair price and did not feel like we were taken advantage of. This entire process was very positive, although once we signed for the car and were waiting on delivery the service took a turn for the worse.
We struggled getting calls returned letting us know when to come in and finish the paperwork and pick up the vehicle. When we did come in and do that paperwork they mixed the VIN numbers up with another car on the lot and we had to do the paper work again. This was not a big deal, just an example of the transaction as a whole. Once we received the call letting us know that the car was in and ready for us to insect and pick up we headed to the dealer ship after work showing up around 6pm. The dealership manager happened to meet us at the door when we came in and sent us to the service department so we could insect the extras we had done to the car. The people in the service department could not figure out where the keys were and then had to call another employee that was off of work and at home to find out. Once this was figured out, we were sent back to the sales floor to look for Adam, otherwise known as “The Leprechaun”. I can appreciate a good nick name, but this was not professional, and I was starting to become more frustrated with the process.
Once we found Adam, he was on the phone so we waited. While waiting some of the other salesmen began looking for our paperwork and keys to no avail. When Adam finished his phone call I approached and politely introduced myself to him, and his response was a short and impatient retort explaining to my wife and I that he was on a business call. I explained to him why we were there and looking for him, and he responded by tossing the paperwork and keys for the car onto the counter and telling us that he doesn’t know anything about this car and that is was just dumped on him. At this moment, everything went south, more words were exchanged and other sales people stepped in to calm the situation. Apparently Adam thought I was another sales person that worked there. The dealership manager ended up doing the walk around on the car and our final paperwork. He also listened and seemed genuinely sorry for our negative experience.
Ahmed Abdellatif, and Ken Scott were the two sales people that I started with. Both of these people were very professional and nice to deal with.
Adam O’niel, was the individual that we were directed to work with when we picked our car up. We must have caught him on a bad day. Probably the most unprofessional interaction I have ever had, and I deal with contractors in a sales setting for a living. With that said I would make sure you do not deal with this person if you choose to do business with Toyota of Portland.