About 7 years ago I bought my Prius here, they did a good job and had done all the service on the vehicle. Since it was convenient to my home and office I continued to service my car here. Today was so bad I will never be back. I set an appointment for an oil change, tire rotation, and to have my front brakes replaced per their recommendation. When I set my appointment I worked with the office staff to ensure I could get my car back the same day, and arrived 30-mins early to give extra cushion. I ended up sitting in my car for 30-mins before a service rep even acknowledged me, only to be told I couldn’t get my car back today. We discussed why that wasn’t possible (I work weekends) and since there wasn’t a manager on site he said he would make sure my car was finished by 5:45, which I appreciated and was pleased with the follow through. While I was waiting to drop off my car (and to check out) I noticed signs all over the place mentioning the need to pick up your car ASAP due to high theft in the area - so I made sure to arrive as quickly as possible when I was told my car was done, maybe 15-mins after notification….. only to find my car unlocked and running, unattended in the parking lot. Which was after 10-mins of signing paperwork and paying. This is unacceptable on any level in my opinion. Especially since my car will beep several times when it’s running and you walk away with the keys, not to mention the loud warning sound it makes when on, running and you try to lock it with the FOB. This tells me the tech who parked the car paid no attention to my car. And sadly the response to me voicing that concern was “not much we can do about it”.