Toyota of Portland

Visited this dealer to buy a 2006 Toy Tacoma. Knew exactly the options and year we wanted upfront. They were offering 3.9% finance on 06 models. They found one just like we wanted and we test drove exactly the options and year we wanted upfront. They were offering 3.9% finance on 06 models. They found one just like we wanted and we test drove and spent two hours bargaining.. we accepted a price about 1500 higher then we'd wanted. Then they dropped the bomb.. oops it's an 07. What we said.. We had stated over and over we were only looking for an 06 as the financing was the lure that brought us in. Basically they did a bait and switch on us. They were trying to push us into an 8+% finance. We left and will never do business with them again. There were lots of warning signs that these guys were screwing us over, but we didn't catch them until this far in. More

We had done extensive research on the 2005 Prius, and wanted to test drive it. Broadway Toyota had a used 2004 they were trying to sell, that has the same dimensions. The sales guy was 18 years old, w wanted to test drive it. Broadway Toyota had a used 2004 they were trying to sell, that has the same dimensions. The sales guy was 18 years old, which by itself is not too bad, but he knew nothing about cars. He couldn't figure out how to turn the car on for about 10 minutes (you have to press the break before you hit the power button...). The sales guy was nice enough, but as soon as we stepped inside the building, in walks a high pressure negotiator. I had already checked on the price of a new 2005 through a credit union. $23,000. The only advantage to buying a used 2004 was it was available immediately, which was not a concern to me or my husband. They tried to sell us on the availability concept while pushing a $28,000 price tag. Are you kidding? Every time we tried to extract ourselves politely from the conversation, they improved the price, loan terms, etc. Finally my husband and I reverted to good cop / bad cop to get out of there. The sales person did two follow up calls to see if we were still interested in purchasing. I remain disgusted with their level of knowledge and their high pressure tactics. Just give me a dealer that's honest and nice, and I'll allow for a reasonable profit for their company! My advice: Credit Union car buying program, or Wentworth Subaru - who had the most knowledgable salesperson we ever met. They did apply some pressure, but it was a cake walk in comparison to Broadway Toyota. I have to supress the urge to gag every time I hear their radio commercials. The Beaverton Toyota store is the one that worked with our Credit Union. The manager of the store drove our car over and showed me how everything worked. He gave me his card and told me to call if there were any problems. He was fabulous. More

I have had my 88 Toyota Camry serviced at Broadway Toyota for the past 4 years. I ask for Emily, a service manager in the shop. She is consistently efficient, friendly and personable. I have worked with othe for the past 4 years. I ask for Emily, a service manager in the shop. She is consistently efficient, friendly and personable. I have worked with other service managers there and they are fine, though I much prefer Emily. She calls about the car when she promises and is very knowledgable about cars. More

I was promised that the Newer Toyota that I purchased had been inspected. The rear end went out two hours after I bought it. The dealer has "repaired" it 3 times and it just went out again. There is obviousl been inspected. The rear end went out two hours after I bought it. The dealer has "repaired" it 3 times and it just went out again. There is obviously another problem causing the failures, but they refuse to do anything but replace the seals which only lasts for a few months. <br>The engine also blew 5 weeks after I bought it. Broadway could not figure out how to replace the engine and make the emissions work properly. I now get 2-3 miles less per gallon after their work. Oh, and they bent the front bumper while replacing the engine. <br>They also told me that they would give me my money back towards a trade. After several hours of negotiation on the price of another vehicle, they refused to give me more than $6000 LESS than I had paid for it. This was two days after they had promised to give me what I had paid for it... Overall, a horrible experience in every way possible. A terrible dealership.<br> More