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Toyota of Redlands

Redlands, CA

4.0
300 Reviews

921 New York Street

Redlands, CA

92374

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Showing 300 reviews

May 08, 2024

3 Years ago, I purchased my 2015 Avalon from this dealer. They have not seen or touched the car since. Recently I found a new entry on carfax stating they did service on the car on April 26th. I contacte More

by jlattatorres
Finance Experience
Recommend Dealer
No
Employees Worked With
Devin Cooney
July 19, 2023

This review is late but not intentionally. I purchased my 2023 Camry XSE on Monday April 3, 2023. James was my salesman who was very nice and helpful, plus, he helped me get my car home since More

by Jo Zapatka
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Cooney
July 08, 2023

@toyota_of_redlands I would like to give a special thank you to Andrew Waddell for his professional and efficient service he and his team provided to get my truck back into service. Andrew is very thorough More

by Ahernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Waddell
June 19, 2023

Had a pretty decent experience. The salesman I first talked to was kinda throwing me for a loop, but I came back a week later to get a different one assigned to us. That was a gambl More

by twnndwhtny
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaime Alvear
December 15, 2022

I recently purchased a Toyota Corolla Hybrid from this dealership. While it went well when Oscar handled the initial stages of the transaction: locating and reserving an acceptable vehicle. The final sale More

by pat6789
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Oscar Monreal (excellent), James (Very Poor), Devin Cooney
Dec 15, 2022 -

Toyota of Redlands responded

Hello pat6789, We do appreciate your feedback and take your statements seriously when it comes to bettering our staff for the customer experience. As we do strive for complete customer satisfaction, we understand that falling short of individuals expectations is possible. I will reach out to you to further discuss your transaction with Toyota of Redlands. Devin Cooney Toyota of Redlands (909)894-7223

Dec 20, 2022 -

pat6789 responded

Since my previous review, Toyota of Redlands Management has stepped forward and recognized that my dissatisfaction was a result a result of misunderstandings and miscommunications with their sales representative. Much to the credit of their management team, apologies and adjustments have been made by Toyota of Redlands to the satisfaction of all. Redlands Toyota followed through in good faith as befits the quality organization that it is.

November 28, 2022

We had awesome experience with the dealership, so helpful and meet our every need. Salesman David slaughter and Finance Manager Pablo Castro , we're very helpful in every way. I really appreciate them and More

by billyboyrangel26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David slaughter, Pablo Castro
Nov 28, 2022 -

billyboyrangel26 responded

Thank you guys for your excellent service and all your help. Really made the whole process easy for me. I will definitely be recommending my friends and family to you guys. I truly appreciate all of your service.. thank you 🙏

November 18, 2022

The best dealer I have been to. . I was assisted by Patrick in the service department, who took the time to go above and beyond to answer all my questions. He had such patience extre More

by S.S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori, Patrick McDonald
November 12, 2022

Love to go here to buy my cars. Cesar Valle is a wonderful caring salesman. The staff is always friendly here. Very satisfied with Toyota of Redlands. More

by MDD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Valle
July 19, 2022

Finance guy lied to me about how much my monthly would be just to get me to buy the extended warranty. He made me feel like a helpless single mom that would be stranded and lost on the road if I didn't have More

by L23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Ruiz
July 22, 2021

Alex Ruiz , thank you so much for all your help today! Appreciate your kindness and friendliness. I’ll definitely be back to get my car serviced. More

by Mairaavelar18
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alex Ruiz
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