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Toyota of Redlands
Redlands, CA
296 Reviews
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Showing 296 reviews
December 15, 2022
I recently purchased a Toyota Corolla Hybrid from this dealership. While it went well when Oscar handled the initial stages of the transaction: locating and reserving an acceptable vehicle. The final sale dealership. While it went well when Oscar handled the initial stages of the transaction: locating and reserving an acceptable vehicle. The final sales stage was very unpleasant. The "CLOSER", James, the sales representative who was assigned the final negotiations, packed the offer sheet with an outrageous figure for extras, that he presented to me to be part of the deal. It was up to me to identify and to reject them. In essence, I felt that I was being "hustled". Though I concluded the sale, it was an extremely poor opinion of that salesperson in particular, and the dealership as a whole. I brought all of this by e-mail to the dealership's General Sales Manager Mr. Cooney and received a vanilla response, in essence,"Thanks for the information, we'll bear it in mind.". Despite lauding themselves for customer satisfaction, this car dealer's lack of "transparency" would make me think very hard about buying another car from this them. Overall, on a scale of 1-10, ten being best, 1 would be generous. More
by pat6789
Employees Worked With
Oscar Monreal (excellent), James (Very Poor), Devin Cooney
Helpful November 28, 2022
We had awesome experience with the dealership, so helpful and meet our every need. Salesman David slaughter and Finance Manager Pablo Castro , we're very helpful in every way. I really appreciate them and and meet our every need. Salesman David slaughter and Finance Manager Pablo Castro , we're very helpful in every way. I really appreciate them and there service.. Top of the line establishment. I will be coming back always.. thank you again for your help. God bless. More
by billyboyrangel26
Employees Worked With
David slaughter, Pablo Castro
November 18, 2022
The best dealer I have been to. . I was assisted by Patrick in the service department, who took the time to go above and beyond to answer all my questions. He had such patience extre . I was assisted by Patrick in the service department, who took the time to go above and beyond to answer all my questions. He had such patience extremely respectful and knowledgeable.. He took the time to show to me , what was wrong with my vehicle part by part. I even got to meet the mechanic Travis who was also just AMAZING.. Thank you for your outstanding customer service but most of all for being honest… Lori was also so helpful in assisting me when I arrived. Thank you.. More
by S.S
Employees Worked With
Lori, Patrick McDonald
November 12, 2022
Love to go here to buy my cars. Cesar Valle is a wonderful caring salesman. The staff is always friendly here. Very satisfied with Toyota of Redlands. Cesar Valle is a wonderful caring salesman. The staff is always friendly here. Very satisfied with Toyota of Redlands. More
by MDD
Employees Worked With
Cesar Valle
July 19, 2022
Finance guy lied to me about how much my monthly would be just to get me to buy the extended warranty. He made me feel like a helpless single mom that would be stranded and lost on the road if I didn't have just to get me to buy the extended warranty. He made me feel like a helpless single mom that would be stranded and lost on the road if I didn't have extra protection even though I have AAA. For the past 2 years that I've have my car, there's always something wrong. My breaks have been squeaky since I first bought it (they said that's just the way they are made these days) my car felt like it wouldn't grab when I was taking off from a stop sign, it sounded like it would just Rev up and spin but didn't go anywhere (they said that's just how they're made) I've been in 3 times to fix my computer because the wifi wouldn't connect and it wouldn't do any automatic updates, once they fixed it they said I needed to delete an app on my phone because it's the reason why it messed the system up (I never had any apps installed but apparently it's my fault) and the whole time they had my car for this last computer fix they ran gas tank to completely EMPTY. Not even 1 mile left. I know my gas was low but the light wasn't on. They ran it the whole time until there was nothing left. I asked them what happened and they said "your gas could have been low and we need to run the car to fix the computer so that's just how it is" I swear I hate them so much I'll never take my car there for services ever again. More
by L23
Employees Worked With
Alex Ruiz
July 22, 2021
Alex Ruiz , thank you so much for all your help today! Appreciate your kindness and friendliness. I’ll definitely be back to get my car serviced. Appreciate your kindness and friendliness. I’ll definitely be back to get my car serviced. More
by Mairaavelar18
Employees Worked With
Alex Ruiz
September 08, 2020
Purchased a Tacoma yesterday and the sale was hassle free. Tamer Gerges was our sale rep and he is amazing and his service was exceptional. My husband I have been to many different dealership and Tamer free. Tamer Gerges was our sale rep and he is amazing and his service was exceptional. My husband I have been to many different dealership and Tamer is the guy you want to buy a car with. During the sale process this dealership was fully transparent and honest with the customer (no hidden fees, fair pricing). Overall, the dealership was upfront about everything and service from all parties made our car buying experience stress free. More
by Cristal
Employees Worked With
Tamer Gerges, Devin Cooney, David Blanco
June 06, 2019
The Best Inland Empire Toyota Dealer Toyota Of Redlands is a 5 Star and here's why,,,, A lot of Dealers Advertise to have the best prices and customer service and fall short of actually Toyota Of Redlands is a 5 Star and here's why,,,, A lot of Dealers Advertise to have the best prices and customer service and fall short of actually backing it up, Paul Smith GM of Toyota of Redlands backs it up by personally doing it and seeing it done . My daughter has been shopping for a Rav 4 XLE at all of the local Toyota Dealers and inquiring on the price of the one she wanted. After all of our research we found Paul to have the best price and customer service out of all the Toyota dealers we contacted . The Price and over the top customer service from the sales and finance dept's is why we purchased from Toyota of Redlands , Thank You Paul Smith and Toyota of Redlands More
by ROADKING
Employees Worked With
Paul Smith
April 14, 2019
Great Dealer We had a great experience purchasing our vehicle here! Everything from walking in with no sales person chomping at the big to make there cut all the w We had a great experience purchasing our vehicle here! Everything from walking in with no sales person chomping at the big to make there cut all the way through financing! Will definitely be back! Ask for Tad for anything sales! More
by Tyler
Employees Worked With
Tad Johnson
October 02, 2018
It was my worst experience ever ... not ever going back At the beginning they treat you one way and after you buy a vehicle they really don’t care .. the worst part is that after 3 weeks of having the vehi At the beginning they treat you one way and after you buy a vehicle they really don’t care .. the worst part is that after 3 weeks of having the vehicle they call to say that I needed to take it back and it was a different person none of the people that was involved during the time of purchase took the time to apologize for the inconvenience . I had put money on the vehicle and they didn’t want to reimburse it 😡just a waste of time and money don’t buy from them More
by Madguy
Employees Worked With
Miguel , Melvin , , David Blanco
