Toyota of Redlands

Finance guy lied to me about how much my monthly would be just to get me to buy the extended warranty. He made me feel like a helpless single mom that would be stranded and lost on the road if I didn't have just to get me to buy the extended warranty. He made me feel like a helpless single mom that would be stranded and lost on the road if I didn't have extra protection even though I have AAA. For the past 2 years that I've have my car, there's always something wrong. My breaks have been squeaky since I first bought it (they said that's just the way they are made these days) my car felt like it wouldn't grab when I was taking off from a stop sign, it sounded like it would just Rev up and spin but didn't go anywhere (they said that's just how they're made) I've been in 3 times to fix my computer because the wifi wouldn't connect and it wouldn't do any automatic updates, once they fixed it they said I needed to delete an app on my phone because it's the reason why it messed the system up (I never had any apps installed but apparently it's my fault) and the whole time they had my car for this last computer fix they ran gas tank to completely EMPTY. Not even 1 mile left. I know my gas was low but the light wasn't on. They ran it the whole time until there was nothing left. I asked them what happened and they said "your gas could have been low and we need to run the car to fix the computer so that's just how it is" I swear I hate them so much I'll never take my car there for services ever again. More

Alex Ruiz , thank you so much for all your help today! Appreciate your kindness and friendliness. I’ll definitely be back to get my car serviced. Appreciate your kindness and friendliness. I’ll definitely be back to get my car serviced. More

Purchased a Tacoma yesterday and the sale was hassle free. Tamer Gerges was our sale rep and he is amazing and his service was exceptional. My husband I have been to many different dealership and Tamer free. Tamer Gerges was our sale rep and he is amazing and his service was exceptional. My husband I have been to many different dealership and Tamer is the guy you want to buy a car with. During the sale process this dealership was fully transparent and honest with the customer (no hidden fees, fair pricing). Overall, the dealership was upfront about everything and service from all parties made our car buying experience stress free. More

The Best Inland Empire Toyota Dealer Toyota Of Redlands is a 5 Star and here's why,,,, A lot of Dealers Advertise to have the best prices and customer service and fall short of actually Toyota Of Redlands is a 5 Star and here's why,,,, A lot of Dealers Advertise to have the best prices and customer service and fall short of actually backing it up, Paul Smith GM of Toyota of Redlands backs it up by personally doing it and seeing it done . My daughter has been shopping for a Rav 4 XLE at all of the local Toyota Dealers and inquiring on the price of the one she wanted. After all of our research we found Paul to have the best price and customer service out of all the Toyota dealers we contacted . The Price and over the top customer service from the sales and finance dept's is why we purchased from Toyota of Redlands , Thank You Paul Smith and Toyota of Redlands More

Great Dealer We had a great experience purchasing our vehicle here! Everything from walking in with no sales person chomping at the big to make there cut all the w We had a great experience purchasing our vehicle here! Everything from walking in with no sales person chomping at the big to make there cut all the way through financing! Will definitely be back! Ask for Tad for anything sales! More

It was my worst experience ever ... not ever going back At the beginning they treat you one way and after you buy a vehicle they really don’t care .. the worst part is that after 3 weeks of having the vehi At the beginning they treat you one way and after you buy a vehicle they really don’t care .. the worst part is that after 3 weeks of having the vehicle they call to say that I needed to take it back and it was a different person none of the people that was involved during the time of purchase took the time to apologize for the inconvenience . I had put money on the vehicle and they didn’t want to reimburse it 😡just a waste of time and money don’t buy from them More

Excellent service and very professional! To be honest just thinking about the idea of going to a dealership to purchase a car was the thing I wanted to do, especially because I know how their To be honest just thinking about the idea of going to a dealership to purchase a car was the thing I wanted to do, especially because I know how their sales man can be. But Danny made this whole experience a smooth one and kept us on the loop every step of the way. Did not feel obligated to sign on the dotted line because they were pushing me to do so. Definitely recommend Danny of Toyota of Redlands to anyone looking for their next vehicle purchase! More

BEWARE !!! I usually don't allow your service personnel to touch the wheels or tires on my 2007 Tundra. Today, I forgot to tell the service writer to not check I usually don't allow your service personnel to touch the wheels or tires on my 2007 Tundra. Today, I forgot to tell the service writer to not check the tire inflation or rotate the tires, as in the past I have been charged for it and the work was poorly done. So upon arriving home today, I checked the torque on the wheels. One to two lug nuts on each wheel was torqued so tightly that I could barely break the lug nuts loose. The other three or four were torqued at 90 lbs., exactly what I torqued them (not Toyota specs). As you know this can cause rotor warping which is an expensive repair. I also checked the tires and they were not rotated! Nor was the tire pressure performed! Again, I have them set at my pressure preference. I am left with the assumption that the work was poorly done, or not done, and yet I was charged for it, which is theft! I hope that the extremely tight torquing on six lug nuts on four wheels was not done, so as to warp the rotors and bring in a repair. I have had this problem once before with your service department, and therefore, I am very suspicious. If you will look at my records you will see that I am a long time customer with two Toyota vehicles. However I will no longer consider your service department worthy of my trust and must go elsewhere. Naturally, I will be telling all of my family and friends about this shoddy incident. In closing, I would suggest that you be more careful in your hiring procedures and enhance your supervisory procedures. More

Have purchased 5 cars from them Have purchased 4 new and 1 used car (most recent) and am very happy with the whole process. No hassle or games. Straightforward answers and more than Have purchased 4 new and 1 used car (most recent) and am very happy with the whole process. No hassle or games. Straightforward answers and more than fair pricing.Service dept is good as well. Will certainly use this dealership again More

Bobi morales was the best Bobi Morales really made me feel comfortable, explained to me in detail everything that they did to my car asked me if I had any further questions was Bobi Morales really made me feel comfortable, explained to me in detail everything that they did to my car asked me if I had any further questions was very helpful on the questions I did ask, she was great! More