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Toyota of Redlands
Redlands, CA
306 Reviews
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Showing 306 reviews
October 19, 2012
While I have stayed with the Toyota Brand for the last 20 years this is my first new purchase since 2007. The was was worth it. Redlands Toyota Caroline Amaya and Toi Costakes made my Purchase an Outstanding years this is my first new purchase since 2007. The was was worth it. Redlands Toyota Caroline Amaya and Toi Costakes made my Purchase an Outstanding experience. Caroline is one of the most polite, kind and courteous sales people I have ever dealt with. Caroline went out of her to make sure my purchase experience was flawless. Both Caroline and Toi are consummate professionals that should be commended for their job performance. I would gladly recommend a friend to Redlands Toyota and would go out of my way to steer them to Caroline Amaya. I plan to purchase another new vehicle on my birthday in April and hope to deal the Redlands Toyota Family again. PS although he was not part of my purchase, I spoke with Paul Cogan at length and found his to be a Class act and a good representative for Redlands Toyota. More
by lv426
Employees Worked With
Paul Cogan, Toi Costakes, Caroline Amaya
October 13, 2012
It was a Great going the internet sales and they working with me. I will recommend and I will come back to buy and next call with them. I very happy with them. with me. I will recommend and I will come back to buy and next call with them. I very happy with them. More
by Maxb66
Employees Worked With
Caroline Amaya, Toi Costakes, Caroline Amaya
September 28, 2012
9/28/2012 To whom it may concern: I am writing 9/28/2012 To whom it may concern: I am writing this letter to inform you how disappointed and dissatisfied I am with your service department. 9/28/2012 To whom it may concern: I am writing this letter to inform you how disappointed and dissatisfied I am with your service department. My first problem I encountered was a few months ago when I brought my vehicle in for a malfunctioning slider door on my Sienna Van. Your service representative Jose Gomez called me after having the vehicle all afternoon to tell me they identified the problem and need to order the part for the repair. I picked up the vehicle and was informed by Jose Gomez that they would call me once the part arrives. Three weeks came and went with no phone call. I took the initiative to call and was informed the part had arrived and had been in for weeks. I was perturbed but decided to move forward with the appointment. Once I arrived at the dealership after making the appointment I was informed the part was sent back and that I would have to reschedule. I asked to speak with the manager to express my frustration and ask for a remedy to the situation. I spoke with Clark Garnett who apologized profusely and said he would make sure I am taken care of and get to the bottom of it. He said he would call and have the part brought over immediately and would even provide me with a loaner vehicle. I appreciated the gesture and felt I was finally going to get some service. He said he would call me when the part arrives and take care of it. Guess what? Another week came and went. I know this sounds pretty amazing and hard to believe that a service manager would drop the ball after finding out the employee working for him did the exact same thing. How can the employees ever be held accountable when the manager who is supposed to set an example fails to do so. I then called in and spoke with Mark Winant and finally reached someone who cared. He personally handled the situation, did what he said he was going to do and agreed the whole process was unacceptable. My advocacy of your dealership was diminished only to be miraculously resurrected by one individual. If only all your employees had the pride and integrity that Mark has. Mark finally had it taken care of in a timely manner the way it should have been done in the first place. I held on longer than any other customer would have and gave everyone there the benefit of the doubt that mistakes are made. Against my better judgment I returned on Sep. 24th because of a malfunctioning tail gate latch. I went through the same inconvenient process and was told by Patrick McDonald the part would be in early the next day and would take approximately two hours to repair. I was told I would be called again. GUESS WHAT????? I had to call on the 25th at 3:00 p.m. and was informed that the part was there. I called the parts department and they confirmed it arrived in the morning. Now I am wondering if this is your normal process to order a part for a customer and never call them back. I then brought the vehicle in on the 28th at approx 9.a.m. for a two hour repair as quoted. I called at 3:00 p.m. since I did not hear from anyone(not surprised). I was told that it is still being worked on. Not sure how two hours turned into six but again was never informed of the delay. And here we are at 3:00 p.m. and it is still not ready. I have been a loyal customer of Toyota for 20 years. My first fifteen years dealing with Toyota Carlsbad and now since moving to Redlands the last five here. I will now be forced to drive all the way back to Toyota Carlsbad for all my service needs. Way to go Toyota of Redlands, you lost me forever. I will be letting everyone I know via the internet ( social media) etc. about my experience. Since my survey will most likely be pulled I will also be informing Toyota's corporate office directly. Maybe they can convince you to overhaul your service department from all the defects and malfunctions. And no I am not completely satisfied. More
by escrowjoe
Employees Worked With
Mark Winant, Clark Garnett, Patrick McDonald, Jose Gomez
July 18, 2012
Thank you Paul Smith for taking the time to meet with my daughter, Dixie, and myself regarding the months long problems with my 2005 Toyota Corolla stalling out on the freeway. You have helped so very mu daughter, Dixie, and myself regarding the months long problems with my 2005 Toyota Corolla stalling out on the freeway. You have helped so very much by answering ALL of my questions in an honest, straight forward manner. It was obvious that you take my ongoing situation very seriously and are very concerned for my safety and the safety of others when I drive my car and that you are willing to do WHATEVER it takes to solve the problem. Thank you for the fair way you handled the cost to me on the work that was done over the months, it is very much appreciated. Will I recommend Toyota of Redlands to my family and friends? Absolutely I will! Again, many, many thanks for your help and the pledge that you will be there for me no matter what occurs in the future with my car. Sincerely, Cappi Duncan More
by Cappi
Employees Worked With
Paul Smith, Jamie Sapp, Mark Winant, Clark Garnett, Tony Conley, Patrick McDonald
July 18, 2012
Since my 2005 Toyota has been stalling out on the freeways since 4-2-12, Patrick has been there for me. He is caring and gets the job done. Patrick has gone way past "the call of duty" in regards to freeways since 4-2-12, Patrick has been there for me. He is caring and gets the job done. Patrick has gone way past "the call of duty" in regards to sticking by me during these scary episodes with my car. Many thanks, Patrick, for your compassion, help, and friendship. Cappi Duncan More
by Cappi
Employees Worked With
Paul Smith, Jaime Alvear, Mark Winant, Clark Garnett, Tony Conley, Patrick McDonald
July 17, 2012
Went to this dealership to buy a used car, based on recommendations from friends who have bought cars here previously. I was very pleased with the customer service and honesty of the salesperson that recommendations from friends who have bought cars here previously. I was very pleased with the customer service and honesty of the salesperson that greeted us, Jason Ho. I ended up choosing a well-used 2005 Toyota Avalon that was in very good shape, then we proceeded to negotiations which were quick and straight forward. Mr. Ho went to his manager for approval and we closed the deal. A couple of days following my purchase I found an oil leak that was covered in a "Technical Service Bulletin" and I called and talked to the service department about it, thinking they might work with me a bit on the price, since this was an "AS-IS" purchase. I am so happy now that I did buy from this dealer because they agreed to do the work at a very substantial discount, and they even offered a couple of 'extras' along with it, thanks to Mark Winant (service and parts director). They have done everything possible to show me their great level of courtesy and respect for the customer and they have a very happy customer in me. I will definitely continue to do business with them in the future! Thank you Toyota of Redlands! More
by kmss1
Employees Worked With
Jason Ho
July 13, 2012
My mom's 2005 Toyota Corolla has been stalling since April 2nd. They replaced the recall part and it continued to stall, they argued over it being the recall part and then replaced the catalytic convert April 2nd. They replaced the recall part and it continued to stall, they argued over it being the recall part and then replaced the catalytic converter charging my mom labor of $800, the car did it again, they then tried to brush her off and she fought back and they replaced the recall part again, and now it has done it again and this time the light stayed on and they asked her to drive the car back to the dealer, even with the risk of death.injury to herself and others. She refused they finally towed it. Then, Toyota of Redlands claimed that a plastic bag was found in the fuel tank. They have claimed that the car will not stall again. I am suspicious however I hope they are correct or they will have some explaining to do about where this plastic bag came from. However, even if this is the case they refuse to release the 3 codes that came up this time and will not refund the $$ for all the repairs they did that did not resolve the issue, reason being that the computer told them these other things were the issue so protocal is to fix them. We met with Paul Smith, General Manager at Toyota of Redlands today July 17th. I was very pleased with the results. My suspicions have been laid to rest regarding the origin of the plastic bag now that we have more understanding of how it could have gotten into the fuel pump. Although how it actually got there is still a mystery. Toyota of Redlands refunded my mom for things that did not solve the initial problem and assured her that if it does happen again they will be there for her and I believe them. My mom and I will retunr in the future and really appreciate management getting involved and meeting with us to bring some closure to this issue. More
by r3dogz
Employees Worked With
Dixie Duncan, Paul Smith, Mark Winant, Patrick McDonald
July 10, 2012
I first got in contact with your dealership through your website at http://toyotaofredlands.com. It looks like the site is current and is well maintained. Once I submitted my request for more information website at http://toyotaofredlands.com. It looks like the site is current and is well maintained. Once I submitted my request for more information I received an email reply from Dyana Mace almost immediately. She followed up with a call the next day and we scheduled a time for me to check out the Tacoma I had an eye on. The car was waiting for me to test drive when I got there. Caroline Amaya helped me out from there and was very knowledgeable about the technical aspects of the vehicle. She was very professional, courteous, friendly and efficient. It was honestly a joy to work with her through each stage of the process. Janelle Hall finished up with the financing. She was also extremely helpful in making me understand which options were in my best interest and those which weren't. Overall one of the best auto buying experiences I've had. More
by regulus22
Employees Worked With
Dyana Mace, Janelle Hall, Caroline Amaya
June 30, 2012
I went in ready to buy a car they had in their add. I am a recent college grad so I qualify for the recent college grad program. It was an internet ad and the lady we talked to on the phone said that we ju a recent college grad so I qualify for the recent college grad program. It was an internet ad and the lady we talked to on the phone said that we just needed to bring in transcripts as proof of graduation. We drove there from Riverside and then had to wait 20 minutes because no one was ready for us. When one of the salesmen was finally ready for us, I showed my transcripts and also pulled up about 3 different documents online obviously stating that I graduated, but they would not accept any of them because they were not an official diploma. For my school diplomas don't come out until 3 months after graduation so there was nothing I could do. We kept talking and he also said I would have to put down 20% down. They wouldn't honor the recent college grad rebate and he was rude so I left. I went home and looked up the specific rules for the college grad program. In the rules, it says that to qualify for the program you don't even have to have graduated yet you just need to be 6 months away from graduating (thus you don't need an official diploma to qualify). It also said you need to put 0% down. The only document that the program rules said you actually needed to bring was an offer letter (which I brought). Basically, we drove for an hour and waited for 20 minutes to be scammed. Two days later I went to another Toyota dealer and they accepted my transcripts without any hesitation. They were much more willing to work with us, much nicer, and much more willing to honor the promises of the college grad program. I bought my car from them. Either the salesman at Toyota of Redlands didn't know how to do his own simple job or he just didn't want to sell me the car. More
by MLO
June 24, 2012
We bought a 2012 prius v package 5 loaded every option available ,jason ho worked with us ,they beat longo toyota internet prices by 500 dollars and the interest rate was better than the credit union 1.9 available ,jason ho worked with us ,they beat longo toyota internet prices by 500 dollars and the interest rate was better than the credit union 1.9 percent for 60 months ,i would recommend to anyone buying a new toyota this dealership,also there extended warranty if purchased and not used ,you get all your money back in writing ,thats a great deal,we drove 1 hour and 15 minutes to get this car and it was worth it,no haggling on price and smooth transaction on paperwork,also dealership is one of the nicest i have been to very comfortable, lookout longo toyota!!! More
by drummer675
Employees Worked With
Jason Ho, Internet Sales, Jason Ho
