Toyota of Redlands

In regards to the customer service it was superior and friendly. I felt very comfortable and was appreciated by my sales representative. However I did have some concerns and felt somewhat disappointed whe friendly. I felt very comfortable and was appreciated by my sales representative. However I did have some concerns and felt somewhat disappointed when it came to closing out the deal. I purchased the vehicle, used, cash, as is and understood this concept, however I felt nickled and dimed when it came to the subject of allowing me to have the alarm system that obviously came with the vehicle verse paying additional money to asertain it. I was told that if I wanted the alarm system inabled it would cost an additional $500. I did think that it came with the vehicle, when the final offer was submitted, only to be told otherwise. I strongly feel that the alarm system should have been included and to negotiate this was unfair. In addition it made me feel vulerable to damage or crime in an otherwise safe vehicle. In spite of this I was considering purchasing a new vehicle in the future since both of my vehicles will be paid of in 11 months. I do feel that when it comes to closing the deal, and the manager has the authority he should see to it that the customer does not leave with a bad taste in thier mouth after all the hard work the sales representive did beforehand. After all the $ 500 should not be a issue to a potential future customer. More

The truck I purchased had problems, the staff at Toyota of redlands listened then found me a replacement truck at no cost to me. They were extremely helpful in solving my problem and making sure I was sat of redlands listened then found me a replacement truck at no cost to me. They were extremely helpful in solving my problem and making sure I was satisfied. I would highly recommend this dealership to anyone looking for a Toyota. More

My fiancee and I would like to thank Redlands Toyota for the wonderful service we recieved on 10/12/2011. Caroline made our experiance awesome and she was very helpful. I also appreciate that the sales te the wonderful service we recieved on 10/12/2011. Caroline made our experiance awesome and she was very helpful. I also appreciate that the sales team stayed late till after 10pm. So thank you all very much.! More

Caroline was very friendly, responsive and helpful. She answered all our questions and went to great lengths to find the exact car that met our desires. She then personally made the trip to a dealer 60 mi answered all our questions and went to great lengths to find the exact car that met our desires. She then personally made the trip to a dealer 60 miles away to bring back the car so we could take delivery the same day. More

I am so very happy with my purchase. Everyone was friendly and nice. I felt like I got the Red Carpet treatment. I would like to take everyone in working with me in getting approved and loan finali friendly and nice. I felt like I got the Red Carpet treatment. I would like to take everyone in working with me in getting approved and loan finalized. Everyone went out of there way to help me complete this transaction. I would definitely recommend Toyota of Redlands to everyone I talk to. As a matter of fact, I was praising about Toyota of Redlands to friends and family. Outstanding service. Thank you so much in making my dream come true. I love looking out the window to see my car in the driveway. I love this car so much I put it on FACEBOOK...and got many compliments. Thank you again, Karen Fuller More

I would like to thank Toyota of Redlands and especially Caroline Amaya for the first class service I received in my new auto purchase. I went through the online JAG auto buying program offered by USAA insu Caroline Amaya for the first class service I received in my new auto purchase. I went through the online JAG auto buying program offered by USAA insurance. Out of all the dealerships listed after entering the product and features that I wanted. Caroline Amaya at Redlands Toyota was the first and only person to contact me by telephone from a dealership. Not only was the price quoted the lowest the first time around, I was determined to give her the opportunity to sell me a new car because of her polite and cheerful attitude. I drove 80 miles to Redlands to buy my new Toyota Tacoma and I must admit I wasn't dissapointed. Ms. Amaya treated me like family with the same courteaous and friendly attitude as over the phone. She was not only very knowledgable in the product but was very efficient in closing the sale and getting me on my way back home. She lived up to everything she said over the phone. Thank you to Caroline Amaya and all the rest of the staff at Toyota of Redlands who made my new car purchase a great experience. Sincerely Charles K.T. Oshiro More

I commend Ms. Caroline Amaya for her quick responses in attending to my inquiries. Her diligence at work made my visit simple and yet fruitful that I end up buying the vehicle I want. attending to my inquiries. Her diligence at work made my visit simple and yet fruitful that I end up buying the vehicle I want. More

I emailed asking whether a vehicle was available and received an immediate response telling me it had been sold. There was NO attempt to play any type of games. Later that day I did decide to go to th received an immediate response telling me it had been sold. There was NO attempt to play any type of games. Later that day I did decide to go to the dealership and see what else was there and was treated with extreme professionalism by Janet, who found a different model of the same car I had been looking for. I was at the dealership for less than 2 hours. This was from the time I first drove in, to the time I had finished signing all of the paperwork, and was driving out. More

Toyota of Redlands is a professional, friendly, and helpful Toyota Dealership! I was in the market for a new Toyota Prius, and Ms. Caroline Amaya of their Internet Sales Department found the exact veh helpful Toyota Dealership! I was in the market for a new Toyota Prius, and Ms. Caroline Amaya of their Internet Sales Department found the exact vehicle I was looking for and at the fair market price for the vehicle. Delivery of my Toyota Prius at Toyota of Redlands was also handled professionally and with courteous, friendly, and honest customer care. I would recommend Toyota of Redlands to anyone interested in purchasing a Toyota or Scion product. Their team adheres to the Toyota Corporation mission statement, and they are also involved with philanthropy and community involvement. One of the major reasons I would encourage you to do business with Toyota of Redlands is their professional ability to stay in touch/communication with their customers! That is very important in an era where one experiences many businesses that do not excell to excellent customer service levels. You have nothing to lose by contacting Toyota of Redlands for your Toyota needs. More

My husband and I traveled about an hour away to visit Toyota of Redlands. We were impressed with the professional service and greeting at the front parking lot. The representatives were very professi Toyota of Redlands. We were impressed with the professional service and greeting at the front parking lot. The representatives were very professional and attentive in every possible way. The customer service we received was excellent because Caroline Amaya was listening to our needs and willing to work with us every step of the way. We felt very comfortable with her from the beginning as soon as we heard her voice over the phone. Excellent service and excellent professional ethics were demonstrated by Caroline. We were also very impressed with the Child's play area and coffee bar. It was one of the nicest dealership buildings we have ever seen. Great job!!! We were able to buy the kind of car we wanted for our family. Although it was a basic model, we wished we could have had better offers on amenities but soon realized it would drive up the price. In today's economy, I really thought there was going to be better specials but in the end it was a fair deal. (Just wished I would have had more bells like the entertainment package and navigation system). Overall, the experience was good. Thank you again. More