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Toyota of Redlands
Redlands, CA
306 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 306 reviews
January 19, 2012
Very courteous,professional,knowleable, blew me away how quick we were done,will definetly recomend,was not diappointed in the price or the trade-in value,lots of inventory to choose from, feel this is the quick we were done,will definetly recomend,was not diappointed in the price or the trade-in value,lots of inventory to choose from, feel this is the best reliable car on this planet. More
by rodneyj
Employees Worked With
Caroline Amaya, Caroline Amaya
January 10, 2012
I was looking elsewhere to purchase a new vehicle because in 2004, I did not have a good experience at Toyota of Redlands. After having been approved for an auto loan with 4.75% interest, I started being mo in 2004, I did not have a good experience at Toyota of Redlands. After having been approved for an auto loan with 4.75% interest, I started being more active in my search for a dealership. Before being approved for the loan, though, I emailed Toyota of Redlands and since then Caroline Amaya kept on communicating with me either by phone or email. She left a number of messages on the phone and emailed me several times. I wasn't annoyed at all because I was impressed with her persistence and friendliness. By the sound of her voice both in the phone and email, she was very sincere in helping me. In fact, I shceduled two appointments with her and did not show up twice because my husband did not feel like buying in the afternoon. Anyway, on January 7, I was hesitant to look for her because I did not show up in our previous appointments. I'm so happy though that when Larry (I think) asked me if I had spoken with someone already, I said I spoke with Caroline, and he directed us to her office. It was the best decision I made that day! Caroline is top of the line as a person and as someone who helps people buy cars. Honestly, I don't trust car sales people because of my past experiences which includes Spreen Honda. I knew Caoline would be the same. I was wrong. She made sure my husband and I got the car and deal that I wanted. She made us feel that we were the most important people in the world. She even made sure that my children were comfortable, and asked if they wanted something to drink and even offered a muffin. I love the white Corolla that Caroline helped me and my husband purchase. I honestly think it's the best car purchase I've made in my whole life; after purchasing 7 cars, I can finally say to myself, that it was an excellent deal! Caroline had everything to do with it. I was my same old self when I was purchasing, but she gave me confidence that I did not have to settle for anything less than what I really would like to purchase - that she would help me buy what I wanted. She helped me reach a decision with regard to choosing the best among my choices by explaining clearly why the white Corolla would be the best. Cndy Godina was friendly and helpful too. We were at Toyota of Redlands for more than two hours but it was not a painful wait because they made sure we were comfortable (and like I already said, including our children). Thank you Caroline for being such a blessing to our family. Every time I drive the Corolla, I'll remember your kindness and sincerity. May God bless you and your loved ones. Thank you too, Cindy. Derek and I are both Math teachers, so we both believe in your Math skills - you have it. Otherwise, you wouldn't have been able to explain as clearly as you did to us. The numbers you were crunching and presenting - that's an application of Algebra. That's why your daughter is good in Math. She got your innate Math brains. Thank you agian for all your help. I look forward to seeing Caroline in a few years after I pay off my CRV. I would like to purchase a Prius through her help. Derek and Honey Purchased a 2006 Corolla on 1/7/12 More
by DerekandHoney
Employees Worked With
Caroline Amaya and Cindy Godina, Cindy Godina, Caroline Amaya
December 11, 2011
I have purchased from this dealership multiple times. Each time the experience has been very positive. Needless to say I will be purchasing from there again and I would definitely recommend this dealersh Each time the experience has been very positive. Needless to say I will be purchasing from there again and I would definitely recommend this dealership to anyone considering purchasing a vehicle. Ajay More
by ajayrg
Employees Worked With
Caroline Amaya, Caroline Amaya
October 31, 2011
As we were looking online for a used vehicle for our son late on Saturday night, my wife located one that piqued our interest. As it was already past 10PM, I sent an e-mail requesting more information, and late on Saturday night, my wife located one that piqued our interest. As it was already past 10PM, I sent an e-mail requesting more information, and I was surprised that Ms. Amaya replied quickly via e-mail and contacted me over the phone the following day as scheduled. An appointment was made and she was there waiting for us with the vehicle on the side in the shade for a better view. She was very knowledgeable with the truck even though it was a Ford. She was very friendly and gave us the time to consider with my family if we wanted to purchase the truck. After discussing a few discounts for the vehicle due to our concerns, I made an offer and in less than one minute it was accepted by the manager. I loved the hassle free experience. We even bought the extra maintenance insurance because it was well explained by Gil Yglesias at the finance department with no pressure what so ever to buy it (unlike other experiences I had at other dealerships before). They even offered food (burgers and hotdogs) and soda or cold water on a hot Sunday. It was a great buying experience. I will definitely come back in the future to do business again. More
by jrramirezjose
Employees Worked With
Caroline Amaya, Caroline Amaya
October 28, 2011
In regards to the customer service it was superior and friendly. I felt very comfortable and was appreciated by my sales representative. However I did have some concerns and felt somewhat disappointed whe friendly. I felt very comfortable and was appreciated by my sales representative. However I did have some concerns and felt somewhat disappointed when it came to closing out the deal. I purchased the vehicle, used, cash, as is and understood this concept, however I felt nickled and dimed when it came to the subject of allowing me to have the alarm system that obviously came with the vehicle verse paying additional money to asertain it. I was told that if I wanted the alarm system inabled it would cost an additional $500. I did think that it came with the vehicle, when the final offer was submitted, only to be told otherwise. I strongly feel that the alarm system should have been included and to negotiate this was unfair. In addition it made me feel vulerable to damage or crime in an otherwise safe vehicle. In spite of this I was considering purchasing a new vehicle in the future since both of my vehicles will be paid of in 11 months. I do feel that when it comes to closing the deal, and the manager has the authority he should see to it that the customer does not leave with a bad taste in thier mouth after all the hard work the sales representive did beforehand. After all the $ 500 should not be a issue to a potential future customer. More
by sunnymoofer
Employees Worked With
Caroline Amaya
October 20, 2011
The truck I purchased had problems, the staff at Toyota of redlands listened then found me a replacement truck at no cost to me. They were extremely helpful in solving my problem and making sure I was sat of redlands listened then found me a replacement truck at no cost to me. They were extremely helpful in solving my problem and making sure I was satisfied. I would highly recommend this dealership to anyone looking for a Toyota. More
by peter dean
Employees Worked With
caroline, Caroline Amaya
October 13, 2011
My fiancee and I would like to thank Redlands Toyota for the wonderful service we recieved on 10/12/2011. Caroline made our experiance awesome and she was very helpful. I also appreciate that the sales te the wonderful service we recieved on 10/12/2011. Caroline made our experiance awesome and she was very helpful. I also appreciate that the sales team stayed late till after 10pm. So thank you all very much.! More
by 76boyd
Employees Worked With
Caroline Amaya, and Roberto Salinas, Caroline Amaya
September 23, 2011
Caroline was very friendly, responsive and helpful. She answered all our questions and went to great lengths to find the exact car that met our desires. She then personally made the trip to a dealer 60 mi answered all our questions and went to great lengths to find the exact car that met our desires. She then personally made the trip to a dealer 60 miles away to bring back the car so we could take delivery the same day. More
by tallpauls
Employees Worked With
Caroline Amaya
September 18, 2011
I am so very happy with my purchase. Everyone was friendly and nice. I felt like I got the Red Carpet treatment. I would like to take everyone in working with me in getting approved and loan finali friendly and nice. I felt like I got the Red Carpet treatment. I would like to take everyone in working with me in getting approved and loan finalized. Everyone went out of there way to help me complete this transaction. I would definitely recommend Toyota of Redlands to everyone I talk to. As a matter of fact, I was praising about Toyota of Redlands to friends and family. Outstanding service. Thank you so much in making my dream come true. I love looking out the window to see my car in the driveway. I love this car so much I put it on FACEBOOK...and got many compliments. Thank you again, Karen Fuller More
by kayrock421
Employees Worked With
CAROLINE AMAYA, Caroline Amaya
September 12, 2011
I would like to thank Toyota of Redlands and especially Caroline Amaya for the first class service I received in my new auto purchase. I went through the online JAG auto buying program offered by USAA insu Caroline Amaya for the first class service I received in my new auto purchase. I went through the online JAG auto buying program offered by USAA insurance. Out of all the dealerships listed after entering the product and features that I wanted. Caroline Amaya at Redlands Toyota was the first and only person to contact me by telephone from a dealership. Not only was the price quoted the lowest the first time around, I was determined to give her the opportunity to sell me a new car because of her polite and cheerful attitude. I drove 80 miles to Redlands to buy my new Toyota Tacoma and I must admit I wasn't dissapointed. Ms. Amaya treated me like family with the same courteaous and friendly attitude as over the phone. She was not only very knowledgable in the product but was very efficient in closing the sale and getting me on my way back home. She lived up to everything she said over the phone. Thank you to Caroline Amaya and all the rest of the staff at Toyota of Redlands who made my new car purchase a great experience. Sincerely Charles K.T. Oshiro More
by COSHIRO
Employees Worked With
Caroline Amaya, Caroline Amaya
