Toyota of Redlands

I first found the dealership online. I was only interested in a Toyota. When I arrived, Caroline Amaya asked me how I had heard of them. I told her on the internet, and she asked me if I had the interested in a Toyota. When I arrived, Caroline Amaya asked me how I had heard of them. I told her on the internet, and she asked me if I had the online coupon. When I said I didn't, because I was at an internet cafe when I logged on and the coupon disappeared before I could click on it, she immediately gave me credit for the coupon anyway. She was so understanding of my needs and the importance of a reliable vehicle. She made the trade in process, as well as choosing my new vehicle, seamless. She answered all of my questions, and worked very hard to get me the best deal possible. She even let me use her computer to log into my financing account to get the payoff amount for my trade in. The entire process was stress free. It was truly a pleasure working not only with Caroline, but the entire team. It couldn't have been any easier. I will highly recommend this dealer to anyone interested in purchasing a new Toyota. More

The staff was friendly and helpful and did not push me to purchase extras I did not want. I had dreaded the process but my need for a new car overcame that dread. I was pleasantly surprised at how smooth the purchase extras I did not want. I had dreaded the process but my need for a new car overcame that dread. I was pleasantly surprised at how smooth the process was. My questions were answered completely so that I felt completely informed regarding the vehicle and the loan process. More

I totaled my 05 Prius and was eager to replace it quickly. I test drove a Prius with Steven on Monday and it was very straight forward and no pressure, since he knew I was waiting on my insurance com quickly. I test drove a Prius with Steven on Monday and it was very straight forward and no pressure, since he knew I was waiting on my insurance company. When the funds got released and it came time to buy, I got internet prices from my credit union and the color Prius I wanted ended up being in Moreno Valley. I went there first, with two valid checks, and Moreno Valley refused to let me buy the Prius I wanted (I waited 3 days for it to be delivered) unless I let them run a credit application. This was bad enough, but the sales manager was rude, made fun of us and told us he had to follow certain procedures due to the Patriot Act (totally unprofessional and ridiculous to say the least). The last thing he said was, "You know, you don't have to buy a car here," I was shocked at his attitude. I know the car I want has limited availability this moment but at the end of the day I'm still paying almost $30,000 and am a customer. I called Redlands Toyota from the office I was left in and told them my problem. I spoke with Laura and the first thing she said was, "Why didn't you come here?" Good question. The sales manager at Redlands knew we had just bought a vehicle for my husband 3 weeks prior and told us to come down, they would take care of us. And they did and my car was almost $1,000 less. Caroline got us in and out the door with my replacement car. After a rough week of dealing with insurance companies, rental cars and banks, actually replacing the car was the easiest part. Now I know to go to Redlands to get the service I need. More

Horrible. Military should NOT buy a car here. I told them MULTIPLE times that I was military and would be paying my taxes in Florida where I am a resident. They assured me that CA had to charge sales t them MULTIPLE times that I was military and would be paying my taxes in Florida where I am a resident. They assured me that CA had to charge sales tax regardless and foolishly I took them at their word. Afterwords, I spoke to the CA DMV and they even had a DMV agent assigned to my request because they told me I SHOULD NOT have paid CA taxes. Toyota of Redlands would NOT give me my money back regardless of all the information provided and the contact information provided to them for my DMV agent. They eventually stopped taking my calls...horrible experience. More

________________________________________________________ _______________________________________________________________________________________________________________________________________BAD SERVICE DEP _______________________________________________________________________________________________________________________________________BAD SERVICE DEPARTMENT !!!!!______________________________________________ More

We have been shopping for Sequoia Platinum RWD ($ 57k MSRP) for some time, and we were introduced to this dealer from AAA no-hassle pricing service (thru Zag). The dealer quoted us the lowest guaranteed MSRP) for some time, and we were introduced to this dealer from AAA no-hassle pricing service (thru Zag). The dealer quoted us the lowest guaranteed price of $ 51.6k, roughly $ 600 under invoice. Cool, so we decided to stop by. When we got there, we had to wait for a half an hour to meet the sale person whom we communicated via email. Fine, he must have had some urgent matter to take care. Since he knew what we were there for, he brought Sequoia for us to take a look. SURPRISE!! It was a Sequoia with 3,750 miles driven by the manager/owner/whoever. They said it was never registered, but who cares, it's still USED FOR OVER 3000 MILES!! Fine, we decided to give a shot if the price was ok, we were thinking like "maybe about $ 45k would do the job" since it's used. The salesman came back and GUESS WHAT? THEY WERE ASKING FREAKING $ 51k FOR THE USED ONE. Umm.. We got the GUARANTEED PRICE of $ 51.6k for BRAND NEW ONE, and you are only giving us 600 bucks discount for used one? HELLO?? We tried to negotiate, but they didn't bite. So, we asked for the brand new one for $ 51.6k, and they said they can't find one. HELLO???? So we walked away. AVOID THESE LIARS. I am going to report this dealer to AAA and Zag as well, so they can kick this dealer out from being Certified dealer. More