Back

Toyota of Richardson

Richardson, TX

4.8
2,560 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
Contact Dealership

1221 N Central Expressway

Richardson, TX

75080

Directions

By Type

Showing 2,560 reviews

April 20, 2022

Dishonest. Go back on their word. Do not honor their word. Liars. Trash. Worst dealer. More

by Tayloradamgilbreath
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Syed Ali
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ezzie A
Apr 21, 2022 -

Toyota of Richardson responded

Hi Taylor. We appreciate you taking the time to provide us feedback. I'm very sorry to hear about your experience. We would like to discuss your situation to see if there’s anything we can do to help address your complaints. Please contact me, Maria Arenas, Customer Relations Manager, at MArenas@vtaig.com.

April 14, 2022

They responded promptly, were very friendly, and worked hard to get me in the right vehicle in my budget. More

by chadm02
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Syed Ali
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris, Jon Patterson
Apr 15, 2022 -

Toyota of Richardson responded

Glad to hear it! Thank you for taking the time to rate us. Please let us know if you need anything else in the future. --Maria Arenas, Customer Relations Manager

April 06, 2022

I was tricked into $1500 of debt. Finance team no good, Theo was great though. More

by alanriossss
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Syed Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Toyota of Richardson responded

Thank you for your feedback. We never want a customer to be frustrated with their experience here, and I am so sorry that was the case with you. When a customer applies for a loan through us, we want to get them the best finance rate possible. If there is anything we can do to help address your concerns, please reach out to me, Maria Arenas, Customer Relations Manager, at MArenas@vtaig.com.

April 02, 2022

JP did a fantastic job getting me exactly what I wanted and at the price point I was looking for. I couldn’t be happier with the service he provided. Ask for him next time you need a vehicle; he’ll do a gr More

by Tatia.edwards
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Patterson
Apr 07, 2022 -

Toyota of Richardson responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

March 29, 2022

Worst service department I’ve been to. A job that should have taken 1-3 days max turned to 11 days. With no explanation. No updates and they did not know anything about the appointment. More

by Gerardo Mendoza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ramsey
Mar 31, 2022 -

Toyota of Richardson responded

Hi Gerardo. We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we’re sorry that your service visit took longer than expected. We appreciate you letting us know, so that we may follow up with our service team about this. We hope to earn your trust back and if there is anything we can do to address your concerns, please contact me, Maria Arenas, Customer Relations Manager, at MArenas@vtaig.com

March 25, 2022

Theo Jones was amazing! He truly wanted to help and tried endless things to make sure I was happy with my purchase. More

by desrenee.cain
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Syed Ali
3.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Toyota of Richardson responded

Glad to hear it! Thank you for taking the time to rate us. Please let us know if you need anything else in the future. --Maria Arenas, Customer Relations Manager

March 24, 2022

They helped me a lot. I have some concern about used cars but after a good conversation and some documents we fixed. More

by Nzh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Patterson
Mar 28, 2022 -

Toyota of Richardson responded

Glad to hear it! Thank you for taking the time to rate us. Please let us know if you need anything else in the future. --Maria Arenas, Customer Relations Manager

March 22, 2022

GREAT PLACE TO BUY FROM BEST SERVICE AND DEALS ANYWARE . DEXTER IN NEW SALES MANGER IS VERY EASY TO DEAL WITH. GM IS SUPER NICE AND ONLY WANTS THE VERY FOR IS CUSTOMERS . More

by badboysautosales
Recommend Dealer
Yes
Employees Worked With
Ezzie A
Mar 28, 2022 -

Toyota of Richardson responded

Glad to hear it! Thank you for taking the time to rate us. Please let us know if you need anything else in the future. --Maria Arenas, Customer Relations Manager

March 21, 2022

I work with Kaelon (KB) Burks and he was really efficient. If you need a car as soon as possible and don't want to be at the dealership for a while, go see Kaelon. More

by Joseph
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaelon Burks
Mar 22, 2022 -

Toyota of Richardson responded

Thank you, Joseph! It means a lot to us to know that our team member left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Maria Arenas, Customer Relations Manager

March 19, 2022

JP went above and beyond from beginning to end. Please go see the best man John Patterson. More

by kichelle518
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Syed Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam , Jon Patterson
Mar 21, 2022 -

Toyota of Richardson responded

Thank you! I am glad to hear our team member left a great impression. Please let us know if you need anything in the future. --Maria Arenas, Customer Relations Manager

...
108
...