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Toyota of Richardson

Richardson, TX

4.8
2,586 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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1221 N Central Expressway

Richardson, TX

75080

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Showing 2,586 reviews

March 25, 2021

If you are looking for a car please visit Toyota of Richardson and ask for Robert Alicea He will find the car you and the best service More

by alvarezlizett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Toyota of Richardson responded

I am happy to hear our team was able to help, Alvarezlizett. Thank you for choosing Toyota of Richardson. Please keep us in mind for all your future needs. --Jonathan Glasscock, Customer Loyalty Director

March 24, 2021

Hector Santiago provided an amazing purchasing experience when buying my new Toyota Tacoma truck. Hector goes above and beyond with his professionalism, attention to detail, and service! Sam Karr also provid More

by AS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Karr, Hector Santiago
Mar 25, 2021 -

Toyota of Richardson responded

Glad we could help, AS! Thank you for taking the time to rate us and share your experience. Please let us know if you need anything in the future. --Jonathan Glasscock, Customer Loyalty Director

March 24, 2021

Theo Jones provided exceptional customer service as we purchased our camry. He stayed late for our appointment and made sure we were well taken care of. More

by SERGEI FRIZZELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2021 -

Toyota of Richardson responded

Thank you, Sergei! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. --Jonathan Glasscock, Customer Loyalty Director

March 23, 2021

***Update***I received a call back from Brad Clark and ***Update*** I received a call back from Brad Clark and Jon Glasscock to speak about my review that was left here and on Dealer Rater. After some b More

by tpokett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Noel Hanback
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Clark, Jonathan Glasscock
Mar 23, 2021 -

Toyota of Richardson responded

Hi. We never want a customer to be frustrated with their experience here, and I am so sorry that was the case with you. We take customer satisfaction very seriously and my team does everything we can to fix problems that occur. I’ll continue to look into your issue and if there is anything I can help address further, please contact me, Jonathan Glasscock, Customer Loyalty Director, at Jglasscock@vtaig.com.

Mar 23, 2021 -

tpokett responded

This is a canned response. We have already spoken at great length and you said you wouldn't reimburse me for the replacement of my gas tank. Is this what you call good customer service? Canned responses so the public can see that you're responding? This isn't customer service. This is an embarrassment to those of us that truly care about customers.

March 19, 2021

It was a pleasure to purchase (my second) 4Runner from Toyota of Richardson! If anyone is looking for a new of used Toyota, I would highly recommend their sale rep, Theo! Very personable, kind, and no More

by thomasbakera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Theo Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Toyota of Richardson responded

Thank you for the kind words and for the 5 star rating, Tom! I am happy to hear that our team could help. Please let us know if you need anything else! --Jonathan Glasscock, Customer Loyalty Director

March 19, 2021

Online price showed $38 k at dealership was $42 for van they said they gonna match and guess what they didn’t tell you and add warranty crap added on contract without letting you know I had very bad expe More

by cashif
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Syed Ali
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Thai
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dexter Tchen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Toyota of Richardson responded

Hi. We take customer satisfaction very seriously here at Toyota of Richardson, and we’d like to get more information about your experience to see what we can do to help. Please reach out to me, Jonathan Glasscock, Customer Loyalty Director, at Jglasscock@vtaig.com.

Mar 22, 2021 -

cashif responded

You can reach me at 4694715822 I try reach out the dealership but no luck

March 16, 2021

I brought my car in for the 20,000 mile service covered by Toyota. After 3 other services with dealerships in Atlanta, I’ve never been up sold on services that my vehicle didn’t need until now. This is poo More

by Honestreviews
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service rep is not listed
Mar 17, 2021 -

Toyota of Richardson responded

Hi. We take customer satisfaction very seriously here at Toyota of Richardson, and we’d like to get more information about your experience to see what we can do to help. Please reach out to me, Jonathan Glasscock, Customer Loyalty Director, at Jglasscock@vtaig.com.

Mar 21, 2021 -

Honestreviews responded

What’s there to resolve? A service rep tried to sale me a product my vehicle didn’t need according to Toyota Service manual for my vehicle. He didn’t look at the vehicle to see if the cabin air filter was dirty. He told me it needed these services prior to even taking the vehicle back. You should be careful trying to scam people because not everyone is mechanically deficit. That’s called fraud in every scope of the definition.

February 25, 2021

Was great and did everything he could to get us the best deal possible. He worked with us on bringing down our monthly price. Thank you! More

by bridgettejackson2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Theo Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2021 -

Toyota of Richardson responded

Happy to hear it, Bridgette! I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Jonathan Glasscock, Customer Loyalty Manager

February 25, 2021

Theo Jones was very informative on a couple of visits we made to check out the inventory. On a third visit we made a choice and the vehicle was unavailable to test drive. The next day he communicated the More

by Satisfied
Recommend Dealer
Yes
Employees Worked With
Theo Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2021 -

Toyota of Richardson responded

Thank you! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. --Jonathan Glasscock, Customer Loyalty Manager

February 22, 2021

We had an amazing experience with Hector. He helped us find a great deal and is so knowledgable about all vehicles there. We walked out happily and appreciate the great cuatomer service. More

by Elko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Santiago
Feb 22, 2021 -

Toyota of Richardson responded

Thank you, Elko! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. --Jonathan Glasscock, Customer Loyalty Manager

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