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Toyota of Richardson

Richardson, TX

4.8
2,562 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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1221 N Central Expressway

Richardson, TX

75080

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Showing 2,562 reviews

November 11, 2020

Robert went above and beyond to find us the cars we wanted. His service was OUTSTANDING! We will recommend him for sure to all of our friends. We left with two cars instead of one. More

by SGooch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Toyota of Richardson responded

Thank you so much! We're happy to hear our team could help find you a pair of vehicles that worked for you. Please let us know if we can help you with anything in the future. --Brandi Binkley, Customer Loyalty Manager

November 05, 2020

This is my second time I purchased a car from theo, and I obviously came back for a reason. He will do everything he can to get you a good deal. He doesn’t get tired or annoyed at all. The first time i went More

by JAMEEL,N
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Theo Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Toyota of Richardson responded

Thank you for the kind words, Jameel! I am so happy to hear that we could help, again. Thank you for being a Toyota of Richardson customer. Please let us know if we can help you with anything in the future. --Brandi Binkley, Customer Loyalty Manager

November 05, 2020

Hector was great to strike a deal with and I would certainly reach out to him again if/when I'm in need of a car. More

by chayw2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Williams, Hector Santiago
Nov 06, 2020 -

Toyota of Richardson responded

Thank you, Chay! I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Brandi Binkley, Customer Loyalty Manager

October 26, 2020

They told me I would need to pay for replacing a key fob for a car, that THEY BROKE DURING ROUTINE MAITNENANCE. I DROPPED OFF A WORKING FOB, AND WAS GIVEN BACK ONE THAT WAS CLEARLY RUN OVER/PUT THROUGH A MA More

by ToyoRichardsonIsTrash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lee Schuster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Noel Hanback
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Clark
Oct 29, 2020 -

Toyota of Richardson responded

Hello. We are so sorry to hear about this issue. We never want customers to feel like we aren’t providing them with the absolute best in customer service. We’d like to discuss your complaint further and see what we can do to make this right for you. Please contact me, Brandi Binkley, at Bbinkley@vtaig.com.

October 25, 2020

Theo was amazing! He was very helpful and guided us through the whole process. He was welcoming, kind, and very knowledgeable. Excellent customer service! Nick in finance was also awesome! Very kind an More

by Wendy J.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Theo Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Williams
Oct 26, 2020 -

Toyota of Richardson responded

Thank you for the kind words, Wendy! I’m glad you had a great experience. Please let us know if we can help you with anything in the future. Thank you for choosing Toyota of Richardson. --Brandi Binkley, Customer Loyalty Manager

October 22, 2020

The experience was great overall especially dealing with Tracy, he was quick, and to the point which I can appreciate. I love the car and would certainly recommend someone who’s looking to purchase a vehicl More

by New buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy Brown, Nick Williams
Oct 26, 2020 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. --Brandi Binkley, Customer Loyalty Manager

October 17, 2020

This dealership is outstanding. They went above and beyond to help an out of state customer. Everything was very easy and Theo our salesman was great! Would definitely recommend buying here. More

by JONMCD324
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Theo Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Grettner
Oct 19, 2020 -

Toyota of Richardson responded

Thank you! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. --Brandi Binkley, Customer Loyalty Manager

October 16, 2020

Theo made my car buying experience a pleasure. We spoke prior to my visit I told Him what I wanted and he had my new baby ready to go the next day! Excellent Service More

by roshod30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Theo Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Toyota of Richardson responded

Thank you for the kind words, Roshod! I am happy to hear that we could help. Let me know if you need anything else. --Brandi Binkley, Customer Loyalty Manager

October 12, 2020

Robert helped my wife and I each purchase a car, one used and one new. I could tell he was aiming to fit us in the right car, not just make a sale. He knew the cars and how best to align us with the vehicles More

by Sam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Toyota of Richardson responded

Thank you for the kind words, Sam! I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Brandi Binkley, Customer Loyalty Manager

October 08, 2020

Hector was very helpful and friendly when my mom and I went in to purchase a new Toyota Camry. I am very happy with my new car! More

by nancyperez497
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Santiago
Oct 08, 2020 -

Toyota of Richardson responded

Thank you for sharing your experience, Nancy! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. --Brandi Binkley, Customer Loyalty Manager

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