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Toyota of Richardson

Richardson, TX

4.8
2,560 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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1221 N Central Expressway

Richardson, TX

75080

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Showing 2,560 reviews

August 15, 2020

Juan Fernandez is just amazing ! He is so passionate and he certainly helped me on my trip to Toyota and got me a happy ending ! More

by dzjm1993
Recommend Dealer
Yes
Employees Worked With
Juan Fernandez, Brian Johnson
Aug 17, 2020 -

Toyota of Richardson responded

Thank you! I’m glad you had a great experience. Please let us know if we can help you with anything in the future. – Brandi Binkley, Customer Loyalty Manager

August 10, 2020

Hector was great and listen to what I needed. He even checked in a few days after purchase to make sure everything was great. I would recommend him for the next purchase. More

by Adam F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Santiago
Aug 11, 2020 -

Toyota of Richardson responded

Thank you for sharing your experience, Adam! We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. --Brandi Binkley, Customer Loyalty Manager

August 10, 2020

Shopping around the Toyota dealers in the DFW Metroplex area, hands down Mr. Tracy Brown is most committed and knowledgeable salesperson. He made sure I got the best deal on my car purchase, was quick and More

by Alejandra
Recommend Dealer
Yes
Employees Worked With
Tracy Brown
Aug 10, 2020 -

Toyota of Richardson responded

Thank you so much for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again, however we can. --Brandi Binkley, Customer Loyalty Manager

August 10, 2020

Need some financing? Amine will have you locked in with a great rate in minutes. This is truly a family and operated business, and they won’t let you forget it. I just can’t say enough positive things about More

by C.AYSEN
Recommend Dealer
Yes
Employees Worked With
Amine El Harchaoui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2020 -

Toyota of Richardson responded

Thank you! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. –Brandi Binkley, Customer Loyalty Manager

August 08, 2020

Amine was very helpful and professional throughout the vehicle purchasing process. He was very patient and gave me a lot of options that made it easy for me to make my decision. I would refer Toyota of Ri More

by B_shah00
Recommend Dealer
Yes
Employees Worked With
Syed Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amine El Harchaoui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2020 -

Toyota of Richardson responded

Thank you for the kind words and for the 5-stars! I am so happy to hear that we could help. Please let me know if you need anything else. --Brandi Binkley, Customer Loyalty Manager

August 03, 2020

Thank you Robert A. And team for making this car purchase a super pleasant experience. I’m very happy with my sporty, new to me RAV4! More

by Janjarrp
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Syed Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2020 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Brandi Binkley, Customer Loyalty Manager

August 02, 2020

Very professional and receptive. Ensures customer comfort and safety in a very professional manner. Has an excellent customer services. I will always want to deal with him again More

by ndidiuchegbu
Recommend Dealer
Yes
Employees Worked With
Theo Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Williams
Aug 03, 2020 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. --Brandi Binkley, Customer Loyalty Manager

August 02, 2020

Costly work This is the second time I have had this issue.I took my car to Firestone for an oil change, Nothing available at Toyota. Firestone could not do it as More

by britscorp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brad Clark
Aug 03, 2020 -

Toyota of Richardson responded

Hello, and thank you for your feedback. The entire team here at Toyota of Richardson always wants every customer to be confident in their repairs, and we’re very sorry that you had this issue. I’d like to discuss your concerns and see what we can do to make this right for you. Please contact me, Brandi Binkley, at Bbinkley@vtaig.com, so we can discuss your concerns.

Aug 13, 2020 -

Toyota of Richardson responded

Hello, Thank you for reaching out letting us know your concern. We have reached out a few different times due to this complaint to try and make it right, with no response.. We want all of our customer's here feeling welcomed and leaving with a great experience. Please give me a call when you can or feel free to also speak to our service director Noel. -Brandi Binkley Customer Relations Manager Brandi: 972-238-4442 Noel:972-238-4451

Sep 04, 2020 -

britscorp responded

It did take a while for me to get back with Brad. When I did he apologized for the problem. He wanted me to come back and promised me a free detail inside and out, I also have a recall on my Toyota. He told me I would get a call to make an appointment. It is now a week later and I am still waiting. After being willing to give them a second chance, I feel like I got a lot of lip service from Mr Clark.

Sep 13, 2020 -

britscorp responded

It has been about 4 weeks now and I am still waiting for a call about my car. I have tied to reach Mr. Clark to no avail, one of my e-mails was a little snarky as I was very upset by the lack of contact.

August 01, 2020

This was a long distance sale with Theo Jones who gave us the best service ever. He was polite, answered ALL questions quickly, returned our calls immediately and he was such a pleasure to work with. H More

by banjwat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Obazee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandi Binkley
Aug 03, 2020 -

Toyota of Richardson responded

Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer. Please let me know if you need anything else from us. --Brandi Binkley, Customer Loyalty Manager

July 31, 2020

Ouss is an awesome salesman! He is very professional and helpful making it easy for us to find a car that my daughter wanted. He really made sure that we can get the best deal. I've been a Toyota customer s More

by Johnny DL
Recommend Dealer
Yes
Employees Worked With
Ouss Mahmoud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2020 -

Toyota of Richardson responded

Thank you for the kind words, Johnny! I am happy to hear that we could help. Please let me know if you need anything else. --Brandi Binkley, Customer Loyalty Manager

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