Toyota of Richardson

Thank you Robert A. And team for making this car purchase a super pleasant experience. I’m very happy with my sporty, new to me RAV4! a super pleasant experience. I’m very happy with my sporty, new to me RAV4! More

Costly work This is the second time I have had this issue.I took my car to Firestone for an oil change, Nothing available at Toyota. Firestone could not do it as This is the second time I have had this issue.I took my car to Firestone for an oil change, Nothing available at Toyota. Firestone could not do it as whoever did it last time had tightened the cap too much. I might crack if removed. I finally got into Toyota to have the oil replaced , I explained the situation, but got no real comment on it. Yesterday I was in a hurry so again went to Firestone, and low and behold it had happened again. This time, not trusting Toyota, I had them do it anyway. The cap cracked and cost me $150 to have it replaced. After posting my issue on social media I have heard that it has happened to others also. I now have a safety recall on my car, but will have to go to another Toyota dealership to get it fixed./ I do not feel comfortable with this dealership. My daughter always uses Firestone for service and gets great treatment. I will be going there now. More

Very professional and receptive. Ensures customer comfort and safety in a very professional manner. Has an excellent customer services. I will always want to deal with him again and safety in a very professional manner. Has an excellent customer services. I will always want to deal with him again More

This was a long distance sale with Theo Jones who gave us the best service ever. He was polite, answered ALL questions quickly, returned our calls immediately and he was such a pleasure to work with. H us the best service ever. He was polite, answered ALL questions quickly, returned our calls immediately and he was such a pleasure to work with. He treated our grandson (1st time buyer 19 yrs old) with the kindness and consideration so important to an inexperienced buyer. More

Robert Alice’s made my first car buying experience so easy and enjoyable! Despite the pandemic, we got top notch service! Robert was very patient and explained the process very well. Highly recommend a v easy and enjoyable! Despite the pandemic, we got top notch service! Robert was very patient and explained the process very well. Highly recommend a visit to Toyota of Richardson to see Robert!! More

Terrible experience at Toyota of Richardson. The Finance Manager added 2 warranties that I did not agree to. I had to Visit the dealership over 7 times this month to resolve the issue, and they gave me the Manager added 2 warranties that I did not agree to. I had to Visit the dealership over 7 times this month to resolve the issue, and they gave me the run around the first 6 visits with lies and false resolutions. This delay has cost $500+ in financing, cancellation and prorated fees. I will be filing complaints to the DMV and BBB and hope this doesn’t happen to other customers. More

Ouss is an awesome salesman! He is very professional and helpful making it easy for us to find a car that my daughter wanted. He really made sure that we can get the best deal. I've been a Toyota customer s helpful making it easy for us to find a car that my daughter wanted. He really made sure that we can get the best deal. I've been a Toyota customer since 2010 and this is my first time to do business with Toyota Richardson. Ouss is surely an asset of this dealership. My daughter and I had a great experience. More

they fit every story you heard about crocked car salesmen Toyota of Richardson is the epitome of crooked car salesman. the whole lot of them. if you are in Dallas , shop any other Toyota or you are guarante Toyota of Richardson is the epitome of crooked car salesman. the whole lot of them. if you are in Dallas , shop any other Toyota or you are guaranteed to have to keep an eye open for their deceit. They refused to give me a copy of my contract, stating they needed a copy of the insurance. I cannot insure it or take possession of it without knowing whats in the contract. drove there to get a copy of the contract and was informed they had insured the car, so now a copy of the contract could be made available. one look at it and it was evident why they had to withhold a copy of the contract, it had $3500 IN UNSCRUPULOUS CHARGES. i requested to cancel the deal to which they replied. It has already funded. No worries lets call the finance company and I can a. get them to reverse it or b. use my financing at another dealership. they replied this cannot be done as they has already applied tax title and license fees to the state with my downpayment. Bear in mind . AT NO POINT IN THIS PROCESS DID THEY HAND ME THE CAR KEYS!!!!!! So its been a week of them telling me I signed and I need to come and get the car and I am telling them I want to buy my car with someone else but they insist on holding may down payment hostage because I changed my mind to go with another deal. BTW , they told me the car, that I never drove off their lot, is now considered used and they must account for that loss. More

Cody was awesome! So positive and full of good energy!! The manager was a bit of a jerk but everyone else was extremely friendly and helpful! The manager was a bit of a jerk but everyone else was extremely friendly and helpful! More

Hector found my perfect fit Hector was a pleasure to work with. He was attentive and all about ensuring my needs were met. He was not your stereotypical car sales man, pushing Hector was a pleasure to work with. He was attentive and all about ensuring my needs were met. He was not your stereotypical car sales man, pushing for a sale at any cost. He actually cared and presented me with options that met my requirements. He took his time and explained everything to me along the car buying process. He even shared a homemade cookie from his wife. That may sound dumb, but it is the small personal things that set people apart and Hector my friend, you are in a league of your own! I must also mention his partner Mustafa Mahmood (Business Manager) for being so patient and kind. Overall, Toyota Richardson in its entirety is where to go if you are in the market for a new car! More