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Toyota of Richardson

Richardson, TX

4.8
2,558 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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1221 N Central Expressway

Richardson, TX

75080

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Showing 2,558 reviews

April 14, 2019

Used Car Purchase Experience was ok. Salesperson was ok. Process started with what appeared to be deceptive advertising. Specifically, over $1600 in additional dealer More

by Toyota Richardson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrell Pinnock
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Patterson "JP", Mustapha Mahmood
Apr 15, 2019 -

Toyota of Richardson responded

Hello. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren’t providing them with the absolute best in customer service. We’d love to discuss your concerns and see what we can do to make this right for you. Please contact me, Jonathan Glasscock, at jglasscock@toyotaofrichardson.com

April 13, 2019

The Best Service I received the best service and everyone is very courteous. The patience exercised was the best that I have ever seen. Pros and Cons was explained t More

by Kimkiu22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Thai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dexter Tchen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dexter Tchen
Apr 15, 2019 -

Toyota of Richardson responded

Thank you for sharing your experience Kim. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. – Jonathan Glasscock, Customer Loyalty Manager

April 13, 2019

Pleasant I have never been dissappointed with anyone here. They are very good in team work to take care of whatever you ask for. I do recommend anyone should c More

by Yunatd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Syed Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2019 -

Toyota of Richardson responded

Thank you, Yunatd! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. – Jonathan Glasscock, Customer Loyalty Manager

April 11, 2019

Maintenance Lee Schuster is a great service advisor! Very honest and trustworthy and explains things in a manner you can understand! Get all my repairs or mainten More

by ctexaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2019 -

Toyota of Richardson responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

April 11, 2019

Great Expedient Service David greeted me at my vehicle with a smile and explained all my questions thoroughly, then the check out process was quick and easy, And I was on my More

by Cclenney2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Delozier
Apr 15, 2019 -

Toyota of Richardson responded

Glad you had a great experience Cclenney. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

April 11, 2019

Quick and good Service rep was very attuned to details of my issues. He got everything I needed done in a short period with excellent results. He is a good and thor More

by Veteran1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Harris
Apr 15, 2019 -

Toyota of Richardson responded

Glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

April 10, 2019

Excellent service the old fashion way They had there act together and moved me in and out quickly. Everyone was helpful and willing to help. Highly recommend to buy or have serviced. More

by wwj.stephens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leslie my service person and Don the driver
Apr 11, 2019 -

Toyota of Richardson responded

Thank you for the kind words Stephens! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager

April 10, 2019

Excellent service at Toyota of Richardson Thank you Aaron, Ryan, and Robert. Ten years and 300k miles ago my Camry was a great purchase. The 2016 low milage Rav4 will compete! More

by garyf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Boyd, Aaron Grimshaw
Apr 11, 2019 -

Toyota of Richardson responded

Thank you for the kind words Gary! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager

April 08, 2019

Detail to service was very professional. Detail to service was followed and initiated very professionally. The technician explained the service process and asked if I had any questions. I did More

by Mro1312
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Parrish
Apr 11, 2019 -

Toyota of Richardson responded

Glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

April 08, 2019

Service Great service. Service advisor Thomas Pablo is managing overall very well. Went here for my Toyota server over 10 years and still coming. Hope they ke More

by Tiff.Nguyen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Pablo
Apr 11, 2019 -

Toyota of Richardson responded

Glad you had a great experience in our service department Tiff. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

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