Toyota of Richardson

I rated the series department a 5, but the custom service cashier a 2 because she was not friendly and no customer care etiquette. cashier a 2 because she was not friendly and no customer care etiquette. More

Beth Ann did a great job getting parts, getting payment approval from my Geico repair policy, communicating, and the work was quality. approval from my Geico repair policy, communicating, and the work was quality. More

Enthusiastic and friendly staff, but I come at the lunchtime so I must to hold insurance. lunchtime so I must to hold insurance. More

The service manager Casey was a great communicator. He kept me well informed of the status of the work being done. And he also provided a list of recommended work that was needed on my Highlander. He kept me well informed of the status of the work being done. And he also provided a list of recommended work that was needed on my Highlander. More

I got an oil change yesterday. I had gone to an independent company and it was far too expensive! I was pleasantly surprised that Toyota of Richardson was much cheaper. It took a g I had gone to an independent company and it was far too expensive! I was pleasantly surprised that Toyota of Richardson was much cheaper. It took a good while, but it was well worth the wait. The staff was very gracious and everything went very smoothly. More

Easy to make appointment. Easy checkin. Lee is friendly and informative. Work was done in reasonable time. Ride share to home and back worked great. Easy checkin. Lee is friendly and informative. Work was done in reasonable time. Ride share to home and back worked great. More

Not a good experience considering we were upfront about test driving only and trade in vehicle wasn't available at that visit. Salesperson was pushing us to purchase even though we were very clear we had o test driving only and trade in vehicle wasn't available at that visit. Salesperson was pushing us to purchase even though we were very clear we had other vehicles we wanted to check out at other dealerships before making a decision. We gave them the opportunity to work the numbers, told them what the pymts had to be, what the max down payment was and they kept pushing. Salesperson kept asking about the source of the down payment funds(not his business). Even got a manager over to "help". We were also lied to claiming they were connected to the dealership next door. They are not connect with them. We walked out. We ended up purchasing 2 trucks from the Dodge dealership next door to them the next day. The experience was a huge difference and they made the numbers work for our budget. More

Great service from Marco and Felix. I always go to Toyota Richardson. Happy with my service. I always go to Toyota Richardson. Happy with my service. More

Alfonso the rep was cool but the manager was on duty on 4/24 in the used car section at 4pm is laughable and low key rude. I drive two hours to get a car appraised to trade in my car a Lexus and he literal 4/24 in the used car section at 4pm is laughable and low key rude. I drive two hours to get a car appraised to trade in my car a Lexus and he literally tried to play games and wouldn’t give me a number for the appraisel of my car. They literally lost a customer as we were ready to trade in. On top of that, they took my car and it was raining and I had to go find it I the rain; decided to go with another Toyota. More

Service agents was great! Very honest and helpful!. Did not pressure for unnecessary service! Items! Very honest and helpful!. Did not pressure for unnecessary service! Items! More