Toyota of Richardson

Stay away from the service department Stay away! Dishonest service department is a scam. I took my 2015 SR5 Tundra 4x4 in for the 5,000 mile Toyota Care service which includes an oil an Stay away! Dishonest service department is a scam. I took my 2015 SR5 Tundra 4x4 in for the 5,000 mile Toyota Care service which includes an oil and filter change. I had read on some of the Tundra forums stories of some unscrupulous dealerships were only changing the oil while claiming to change both the oil and the filter. (On the 4x4 Tundra, to access the oil filter canister, you need to remove the skid plate that is attached by 8 bolts. You need to remove the skid plate before you can replace the oil filter.) Knowing some dealerships were short changing their customers, I marked the bolts on my skid plate with "torque seal" a product used in the aviation industry that quickly lets mechanics know if a bolt had been removed or loosened. After I picked up my truck, I checked the skid plate and sure enough, it had NOT been removed. Remember, without removing the skid plate, it is IMPOSSIBLE to remove the oil filter. I double checked my invoice, and it showed an oil AND a filter change. If their service department is willing to cut corners and not remove 8 bolts to get to the oil filter, what else are they scamming their customers for? More

Very nice people at Toyota of Richardson My salesman, Aaron Tunnell did a great job showing me the Jeep I was interested in, we went on a long test drive and he offered to fix a few minor iss My salesman, Aaron Tunnell did a great job showing me the Jeep I was interested in, we went on a long test drive and he offered to fix a few minor issues. The car was clean and nicely prepped, inspected and ready for delivery when promised. I am happy with the overall experience. More

Service department was top notch These guys put the word service in service department,,,Vance Holliman and crew were great ,I will always take my wifes Toyota there for service These guys put the word service in service department,,,Vance Holliman and crew were great ,I will always take my wifes Toyota there for service More

Awesome Service was reading some of these reviews and was surprise to see so many negative reviews .IF I had read these before I went to this dealership I would not was reading some of these reviews and was surprise to see so many negative reviews .IF I had read these before I went to this dealership I would not have met Aaron Tunnel. I had the best day with Aaron. Toyota NEED MORE SALES ASSOCIATES LIKE HIM. Excellent customer service . I was in and out in 4 hrs., got the car I wanted with no problem. He was attentive, concern, polite and made sure I was informed of everything that was going on. Thanks Aaron I will recommend anyone to ask for him before going to this Dealership. *Always made sure we were taken care of even after the purchase. More

Awesome Service today As we pulled up to door and got out of the car, Rahman, my salesman greeted me on his way out the door and helped till the end..He was so kind and pat As we pulled up to door and got out of the car, Rahman, my salesman greeted me on his way out the door and helped till the end..He was so kind and patient, I had no idea that I would leave today with a new 2015 Camry. Just Beautiful.. I am so excited. He really worked hard to get me what I wanted. Then I met Eduardo and Mo, and they gave excellent service also.. Thanks Mo for going the extra step for me with the additions that would have cost me alot more.. Such professionalism today. A Big Thanks to Toyota of Richardson for the Awesome Service Throughout.......... More

Excellent experience with Toyota of Richardson Quick review on my experience with Car purchase at Toyota of Richardson.. met these two Super Sales Managers "Tracy Brown" and "Eduardo" (pl excuse sp Quick review on my experience with Car purchase at Toyota of Richardson.. met these two Super Sales Managers "Tracy Brown" and "Eduardo" (pl excuse spell error). They discussed with me all the prospects and made sure I get the right deal. Best part was the customer experience, totally hassle free and quick. I was given all support and made sure when I come back the next day, I drive away in the car which I bought. My suggestion, if you are planning to buy a car, TOR is the place and Tracy/Eduardo are the guys to look forward to. Thanks! More

"Willing to work with you" We had a very pleasant experience working with Jim and everyone at Toyota of Richardson. They worked with us and our budget making the purchase of our We had a very pleasant experience working with Jim and everyone at Toyota of Richardson. They worked with us and our budget making the purchase of our pre-owned Toyota RAV4 a stress free process. More

Great experience with our salesman! My husband and I purchased a used minivan recently at Toyota of Richardson. We lucked out that Michael Beeman just happened to take our appointment. M My husband and I purchased a used minivan recently at Toyota of Richardson. We lucked out that Michael Beeman just happened to take our appointment. Mr. Beeman was the best car salesman we've ever had the pleasure of working with. He listened to our needs, and didn't try to manipulate or push us into a car that didn't fit simply because it would've made a bigger profit. He was courteous, friendly, and very determined to help us find the right car- but without being pushy or pressuring us. We would definitely refer our friends and family to Michael and we would go back and request him also when the time comes. He truly advocated for us and made sure we were aware of everything that was going on, so that when we reached the finance department there were no surprises. My husband and I left feeling as if we had done business with an old friend rather than a complete stranger. More

Internet sales I had a great experience purchasing my pre-owned Toyota Sienna, had done a lot of research on line and Anthony was able to answer all my questions. He I had a great experience purchasing my pre-owned Toyota Sienna, had done a lot of research on line and Anthony was able to answer all my questions. He worked with me on what I was looking for and what my budget was. Over all it was a very pleasant experience. More

Do your homework and then visit Toyota of Richardson I had a fine experience purchasing a pre-owned Scion from Toyota of Richardson. After exchanging a couple e-mails with Cesar Sotelo, he connected m I had a fine experience purchasing a pre-owned Scion from Toyota of Richardson. After exchanging a couple e-mails with Cesar Sotelo, he connected me with Miguel Alvarez who did an awesome job on minimizing the pain of the buying process. Granted, I had done my homework with Consumer Reports, Edmunds, TRUECar, etc. so I came in prepared as we had already identified the vehicle we were interested in, pre-approved financing from USAA, our personal budget, insurance premiums, etc. But Miguel was very sensitive to our wants and needs. Even the obligatory visit to the Finance guy, Danny Tabora, went very smoothly as Danny was also friendly and personable, as well as sensitive to our time constraints. I hope that Yelp readers take the negative reviews of Toyota of Richardson with a grain (pound?) of salt, as I would highly recommend 1) doing your homework, and 2) and visiting Toyota of Richardson for your next car purchase. I hope to spend 4X more with them on a new vehicle in the very near future. More