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Toyota of Richardson
Richardson, TX
2,565 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 5:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 5:00 PM
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Showing 2,565 reviews
November 10, 2014
Wasn't expecting to leave with a truck I came into the dealership just to look at two used trucks that were on their website. I was looking at the trucks when Adam Flores came out to see if I came into the dealership just to look at two used trucks that were on their website. I was looking at the trucks when Adam Flores came out to see if I needed any help. My wife and I sat down with him and he showed us some numbers. Adam and the entire sales team went above and beyond to get us the best deal possible. Adam and Toyota of Richardson will have repeat business from me for a long time. More
by Alan Ruehs
Employees Worked With
Adam Flores
November 10, 2014
Beware of the Finance Dept- too many hits on your credit rep Ben in Finance led us to believe Toyota was financing our vehicle and my paperwork says this as well. Now almost 4 weeks later I'm still receiving not Ben in Finance led us to believe Toyota was financing our vehicle and my paperwork says this as well. Now almost 4 weeks later I'm still receiving notices from various banks and finance groups that he submitted our credit to and have learned that my vehicle is evidently not financed by Toyota Motor Credit at all. This many hits on our credit report is very damaging to our scores which were both well above 800. I do not understand this blatant disregard for our credit as we work very hard to ensure there are not blemishes on our report. If I had poor credit, it might have been okay as he could have been trying to get me a better interest rate, but this was absolutely not necessary with my score being as high as it was. I have dealt with several vehicle dealerships and other companies in the past to finance items and never had my information ran thru so many different banks! I feel that Toyota of Richardson owes us an apologize for the points that they have caused to be deducted on our credit report due to all the hits. I can't recommend this dealership to anyone due to the finance departments misleading information and failure to disclose exactly what their intended use of credit information is and how negatively this impacts people. Also our experience with followup after the purchase of a vehicle has been lackluster at best. I contacted them about picking up a can of touchup paint that they were to get for me and wanted to make sure it was available before I drove there (hour and a half drive time). I was told yes, come on up. Guess what I get there and am told they don't have the color I need in stock! I was upset about the waste of my time and gas. Now I have been waiting a week and still haven't heard from them about the availability of the touch up paint. Guess I'm be calling back. I would say pick another dealership if you need a vehicle because in my experience the negatives are rapidly outweighing the positives!! More
by djvaughn01
Employees Worked With
Ben Boyd in Finance
November 01, 2014
Impressive experience at Toyota of Richardson Gary is an amazing sales person with an absolutely warm and caring personality. Gary went out of his way to make sure the customer finds exactly what Gary is an amazing sales person with an absolutely warm and caring personality. Gary went out of his way to make sure the customer finds exactly what they are looking for! I was impressed with the positive environment and inviting staff all around. I will be recommending Toyota of Richardson to everyone and sending all my friends to Gary!!! More
by tdrupert17
Employees Worked With
Gary Lowe
October 23, 2014
"Wonderful Experience - ADAM FLORES" I couldn't have expected a better experience! Adam Flores helped me find the car I wanted at a price I could afford ! He was great! He worked with me I couldn't have expected a better experience! Adam Flores helped me find the car I wanted at a price I could afford ! He was great! He worked with me and got me the best deal possible. I did not feel pressured. I told him what I wanted and what I could pay and Adam did it! He was persistent on earning my business. I have had the best experience with "Toyota of Richardson". Customer service was excellent during and after the purchase. I will definitely recommend this dealership. More
by prashantkumar1983
Employees Worked With
ADAM FLORES
October 22, 2014
First Experience Here, But We'll Be Back! We recently purchased a new Toyota Tacoma and received great customer service. We got more than we came in for, but for still around the price we wan We recently purchased a new Toyota Tacoma and received great customer service. We got more than we came in for, but for still around the price we wanted. Ask for Travis Uriegas! More
by Chelsea Callahan
Employees Worked With
Travis Uriegas, Daniel Lee
October 06, 2014
RED AND READY - EXCELLENT CUSTOMER SERVICE I had a bad experience at another toyota dealership, so I was skeptical about going in to this one. Adam Flores wouldn't give up on me. He was persist I had a bad experience at another toyota dealership, so I was skeptical about going in to this one. Adam Flores wouldn't give up on me. He was persistent on earning my business so I went in to the Toyota of Richardson. On getting there, he was busy with another customer so I saw Megan Montgomery. My plan was to test drive a Toyota Camry, but I was told it did not pass the inspection test so I was introduced to what Megan called "Red and Ready". Megan was very pleasant, but we couldn't agree on pricing. Derrell Pinnock stepped in to try to help finalize the deal. Derrell was courteous, professional, and helped seal the deal. I was given a 6 month warranty on my car and they also spray painted the scrapes on my bumper. I wouldn't have purchased the 2003 Toyota Matrix aka Red n Ready if Derrell didn't step in. I spoke to James Brown at the finance department and he was awesome as well. He was cordial, funny, and helped work me through filling out the paperwork. Overall, I had a great experience at this dealership and would recommend them to anyone who needs a vehicle. You can tell that the staff here is not just about your money; they are keen on ensuring that you are satisfied with your purchase and also see to the fact that you get your money's worth. More
by Eunice2014
Employees Worked With
Derrell Pinnock, Megan Montgomery, James Brown, Adam Flores
September 30, 2014
Adam was great I was totally lost when i was looking for a vehicle. Went dealership to dealership. When i got to Toyota of Richardson i was greeted with a warm and f I was totally lost when i was looking for a vehicle. Went dealership to dealership. When i got to Toyota of Richardson i was greeted with a warm and friendly sales rep Adam. Not only was he friendly he was also very knowledgeable. He knew his product and got me the deal he said he would with no turn around. I will not only go back to this dealership but i will also refer Adam to my friends who are looking for car. My experience could not of gone any better. Thank you Adam for all your work as I know you earned it as well. More
by gregwilliam
Employees Worked With
Adam Flores
September 29, 2014
First Time This was my first time buying a car and it couldn't have been a better experience. Adam Flores was the best. It was a very easy process I'm simply tol This was my first time buying a car and it couldn't have been a better experience. Adam Flores was the best. It was a very easy process I'm simply told Adam what I was wanting as far as a vehicle and payments and he found it. I didn't feel pressured into buying something I didn't want. I definitely recommend this dealership!! More
by janakristine
Employees Worked With
Adam Flores
September 27, 2014
Wonderful experience!!! Adam Flores helped me find the car I wanted at a price I could afford. I would highly recommend giving Adam a call if you are interested in a new or u Adam Flores helped me find the car I wanted at a price I could afford. I would highly recommend giving Adam a call if you are interested in a new or used car. Love my Avalon! More
by martabryant
Employees Worked With
Adam Flores
September 21, 2014
Best experience buying a vehicle! These guys worked hard to find me the vehicle I was looking for and gave me a great deal on the vehicle. This was the third Toyota dealership I visit These guys worked hard to find me the vehicle I was looking for and gave me a great deal on the vehicle. This was the third Toyota dealership I visited that day. The others did not go out of their way to help me. These guys were also friendly and honest. Salesman, Sales Manager, Finance guy all included. I recommend the dealership and will return myself. More
by blcexcel
Employees Worked With
Tim Powell, Fabian Gaete, James Brown
