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Toyota of Richardson
Richardson, TX
2,563 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 5:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 5:00 PM
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Showing 2,563 reviews
March 14, 2013
Monday, 3/11/13 We began negotiating over the phone for a used vehicle After reaching a verbal deal that Monday, I called in Tuesday morning and exchanged credit card information with the Salesman (Rasheed used vehicle After reaching a verbal deal that Monday, I called in Tuesday morning and exchanged credit card information with the Salesman (Rasheed) to put a deposit on the car and hold it until I could pick up the car on Thursday 3/14/13 as the Dealership is located in Richardson and I live in Bastrop. Rasheed took the information and assured me the car would be ready for when I arrived Thursday. I received a call from the Dealer Wednesday morning telling me the vehicle had sold Tuesday morning. I then called back from another phone number and used another name to see if the vehicle had in fact sold. They assured me that the vehicle was in fact still available and not sold. Called back to complain to the Manager and was unable to reach him as he was "busy", So I left my information with him to have him return my call. He never did. I then noticed that the car was readvertised on their website that same day for a higher price with identical VIN and photos More
by bwbeck
Employees Worked With
Rasheed Ryals, Josh Akridge
March 05, 2013
We paid our deposit on an pre-owned vehicle and it turned out that car did not pass the inspection test from Toyota. They did not want to sell us the vehicle unless we pay extra $1000 to fix the vehicle. Mos out that car did not pass the inspection test from Toyota. They did not want to sell us the vehicle unless we pay extra $1000 to fix the vehicle. Most importantly, they were not able to provide us any inspection report to prove that car did not pass the inspection stage. The salesman did not want to talk to us after we decided we did not want to get the vehicle. They were unpofessional and they made like it was our fault. I will not come back to this dealership anymore. More
by mad1210
Employees Worked With
Rick, Josh Akridge
March 05, 2013
Ed Giraldo has been my car guy for over 15 years now. We have bought 9 new cars from Mr. Giraldo, and I have been 100% satisfied every time I purchase. He is such a professional that we do business over th have bought 9 new cars from Mr. Giraldo, and I have been 100% satisfied every time I purchase. He is such a professional that we do business over the phone, and when I come into the dealership, I am in and out in usually 20 minutes or less. Everything is always prepared for me. Ed Giraldo is , in my opinion, at the top of his profession. I will never buy another car from anyone as long as he is in the business. Ed always keeps in touch and has supported my business as well. Ed Giraldo is simply the best. I ask that you give him the highest rating possible in whatever this survey indicates, as I couldn't possibly be more satisfied with my car buying experience. Joey Molina More
by rgac
Employees Worked With
Ed Geraldo, Ed Giraldo
January 29, 2013
My brother and I went to this dealer ship on a very cold day. We looked around and saw a car I liked, it was very cold outside, when a man Tracy Brown waved to us to come in and into his office, he made sur day. We looked around and saw a car I liked, it was very cold outside, when a man Tracy Brown waved to us to come in and into his office, he made sure we were warm so he turned on his heater for us. He was very friendly and nice, made us very comfortable. We talked about the car I liked and came to a final number. I was very pleased with my experience there and will tell others in need of a car. I want others to know that looking for a car does not have to be a scary thing when you have the right person helping you. He has great customer service and a great personality Thank you Toyota of Richardson!!! Zewde. More
by tutu123
Employees Worked With
Tracy Brown
January 12, 2013
We had an excellent experience here. Both Mo and Jordan were friendly and so easy to work with. We were there to buy a car and not to mess around and they made the process simple and hassle free. I was v were friendly and so easy to work with. We were there to buy a car and not to mess around and they made the process simple and hassle free. I was very impressed with both their professionalism. I would recommend the pair of them anytime. More
by Kristidyer
Employees Worked With
Mo Abu-Sherbi
January 06, 2013
Thanks to Tony and Danny for helping us in the purchase of our '06 Toyota Sienna. Thank you Tony, for being laid back and not pressuring us to make a decision-(one reason we did buy from you,there's nothin of our '06 Toyota Sienna. Thank you Tony, for being laid back and not pressuring us to make a decision-(one reason we did buy from you,there's nothing worse than high pressure sales people!!) Thank you Danny for going above and beyond to fix the glitch with the finance department. I would definately recommend Toyota of Richardson, and especially the 2 of you for making everything go smoothly. More
by leah.l.gonzales
Employees Worked With
Danny Tabora, Tony Azami
November 29, 2012
Mo Sherbi is the worst person to deal with there at Toyota of Richardson. We agreed on a price for a car then they told us they can give it to us for that price after we had agreed on it. When confront Toyota of Richardson. We agreed on a price for a car then they told us they can give it to us for that price after we had agreed on it. When confronted about it he said he doesnt sell cars any more. WILL NOT DO BUSINESS THERE AGAIN! STAY AWAY FROM TOYOTA OF RICHARDSON if you want to buy a new car! More
by Corolla L
Employees Worked With
jimmy Bui, Mo Abu-Sherbi
November 09, 2012
Just be aware of Rey Reyes and Leon Tang, especially for those first-time buyers that do not have much car purchase experience. These two just play trick with you on almost everything, apr, extended warrant those first-time buyers that do not have much car purchase experience. These two just play trick with you on almost everything, apr, extended warranty, and they even try to let you sign blank contract and then add extended warranty, insurance something themselves. Rey would tell you "Your apr is 20% if you do not buy extended warranty from me", what a joke. Stay away from these two and this dealer. More
by xyoulr
Employees Worked With
Qintian Xia, Danny Tabora, Leon Tang, Norm Nguyen, Rey Reyes
October 25, 2012
I DEFINITELY RECOMMEND TOYOTA OF RICHARDSON! I traded in my infiniti FX 35 for a 2011 toyota camry SE. Mo and Loren made everything so easy. I am usually timid when it comes to dealerships as I have been bu my infiniti FX 35 for a 2011 toyota camry SE. Mo and Loren made everything so easy. I am usually timid when it comes to dealerships as I have been burned before but I did my research and when it came down to it I really ended up trusting Mo and Loren. My credit score isn't great and I was so surprised by the low interest rate Mo got me. He worked so hard for me and I know has saved me thousands of dollars in interest rate fees. I also love my camry -- the gas mileage is great and I am saving so much money already. I will definitely be back and would recommend them to my friends -- especially Mo. More
by missnicoleflores
Employees Worked With
Loren Roe, Mo Abu-Sherbi
October 22, 2012
Unbelievably shady experience. Changed the price on the car more than five times AFTER the initial paperwork was signed, had dealer payoff on trade incorrect from what actual paperwork stated, charged tax car more than five times AFTER the initial paperwork was signed, had dealer payoff on trade incorrect from what actual paperwork stated, charged tax on full price of the car rather than the LEGAL amount- price minus trade, continually said they were giving me something extra when was actually included in Toyota Care package. More
by Pettit
