Toyota of Richardson

We live in Florida but my husband works contract in Dallas so I first stopped in here a couple of years ago after a tire accident. Matt was the first person I met and we've been customers of the Servic Dallas so I first stopped in here a couple of years ago after a tire accident. Matt was the first person I met and we've been customers of the Service Department since...getting service work done here instead of at home in Florida. -- We have a ten year old Echo w/120000 miles on it now and 50 mpg still, because of the quality service. I never worry the work won't be done or something would be overlooked. And the prices are so much less than Florida and our previous NC service departments. Matt is extremely considerate and a great representative for Toyota and this dealership. He answers any questions and promptly returns phone calls/emails/texts. You can always judge a dealership by their service department... you spend a lot more time in that area than the showroom. Toyota of Richardson is tops. More

I have purchased three Toyotas at TOR over the past 15 years and had each car serviced there. Over this time I have relied on Service Manager James Holloman for advise on service, repair, and purchasing n years and had each car serviced there. Over this time I have relied on Service Manager James Holloman for advise on service, repair, and purchasing new vehicles. James is a kind, thoughtful, knowledgable person who I credit with keeping me in a safe, reliable, great looking Toyota for these years. He is an honest, loyal, straight shooter who has gone above and beyond the call of duty in providing great service for me and recently assisting me in purchasing another terrific Toyota. Thanks to James and TOR for a great experience! More

Cesar was very efficient and professional in helping me find the right car, process the financing, and leave TOR a very happy customer with another great Corolla! Cesar was friendly, reassuring and provide find the right car, process the financing, and leave TOR a very happy customer with another great Corolla! Cesar was friendly, reassuring and provided the service that I have come to expect in 15+ years of dealing with Toyota of Richardson. More

Randy Penn is excellent in his service and and knowledge of the vehicle. It was an enjoyable experience and I would recommend him to anyone that is interested in buying a Toyota. Scott Macdonald is also f of the vehicle. It was an enjoyable experience and I would recommend him to anyone that is interested in buying a Toyota. Scott Macdonald is also fantastic. I have been working with him for years with my previous Toyota 2009. He is one of many reasons why I always return to Toyota to have my car services. Everyone at Toyota Richardson are special. More

Matt did not try to sell me anything I didn't need, he was quick to answer my questions and efficient in getting me the rental car I needed. Very prompt in letting me know the status of my car. was quick to answer my questions and efficient in getting me the rental car I needed. Very prompt in letting me know the status of my car. More

Matt Grier is always friendly and helpful. The work was done in a timely fashion. Car was washed and looked nice after the service. It is convenient for me to go to this dealer as it is close to home. done in a timely fashion. Car was washed and looked nice after the service. It is convenient for me to go to this dealer as it is close to home. It is always clean in the waiting room. Everyone has always been plesant. More

Matt was amazing! He called me every step of the way to make sure everything was perfect and kept me up to date with each stage of my car servicing. I loved it!! make sure everything was perfect and kept me up to date with each stage of my car servicing. I loved it!! More

I have used Toyota of Richardson's service department for all of my car's regular maintenance and repairs since 2005. Mr. Chapman has always been my service advisor and has always taken very good care of me all of my car's regular maintenance and repairs since 2005. Mr. Chapman has always been my service advisor and has always taken very good care of me. When it is time for me to replace my car, it will be a Toyota and it will be purchased at this dealership. I don't have any dealings with the sales side of the dealership but if they are as good as their service and my personal advisor for the last 7 years, it will be an excellent experience. More

I called Mr. Bryan early in the morning to get my side panel buffed and side mirror replaced. It was a hit and run so I was incredibly upset. Matt was so helpful, calm, and VERY understanding. He got me i panel buffed and side mirror replaced. It was a hit and run so I was incredibly upset. Matt was so helpful, calm, and VERY understanding. He got me in at 9 am right away and my car was done and ready by noon, just in time for work. More

It was easy, friendly and fun experience. We've been waiting for new PriusV since it's averrable in Japan. We're not expected to buy a new car just yet but I just love the car and all the sales team was waiting for new PriusV since it's averrable in Japan. We're not expected to buy a new car just yet but I just love the car and all the sales team was very helpful. (much better than Plano!) I highly recommend Richardson location. Ask new car sales person Tony Azami and manager Mr. Nguyen!! More