Toyota of Richardson

01-25-2011 I brought in my 2009 Tacoma truck to Toyota 01-25-2011 I brought in my 2009 Tacoma truck to Toyota of Richardson today to have the 60,000 mile factory service performed. I called the Service M 01-25-2011 I brought in my 2009 Tacoma truck to Toyota of Richardson today to have the 60,000 mile factory service performed. I called the Service Manager James Holloman at 2:00 today and he said to have the vehicle in by 3:00 and he'd have it done by 5:30. The truck was done at 5:00pm and the dealer even washed the truck! It was a great experience and I was treated very nicely. I have been going to this dealership for the past 10 years and I have ALWAYS had great experiences! They are fast, efficient and I feel that they always take care of me and are honest and straight-forward. I am a life-long customer! Thanks for the great service, "I'll be back!" More

It was truly a delight and blessing to work with Robert in the purchase of my 2008 Toyota 4Runner! He's customer service is second to none, and he made my car-buying experience an exciting, memorable event in the purchase of my 2008 Toyota 4Runner! He's customer service is second to none, and he made my car-buying experience an exciting, memorable event. I first spoke with Robert inquiring about a vehicle that had already been sold. However, Robert asked what I was looking for, and I gave him my list, not really expecting anything to come from that initial phone conversation. However, I was pleasantly surprised to hear from him a few weeks later, with a car meeting everything on my list. It was so great to know that he was actively searching for the right car for me! He was so right!! I've had my 4Runner for one week now, and couldn't be happier with the outcome. It's obvious that Robert is all about meeting the needs and wants of his customers, not about selling cars. This is what sets him apart and makes him a remarkable businessman. I appreciate his enthusiasm, personable demeanor, and customer dedication. I will definitely recommend him to friends and family! With gratitude, Andrea More

Scheduled my car immediately for this recall repair. Was able to pick my car up in 2 hours with no inconvenience. Advisor was very courteous and expedited the scheduling of my car for repair. The check out able to pick my car up in 2 hours with no inconvenience. Advisor was very courteous and expedited the scheduling of my car for repair. The check out process was very efficient and took a minimum of time. More

Robert was the very best car salesman we have ever worked with. We would recommend him to anyone in the market. We were in a bind and needed to purchase a truck in one day. He was able to get us the exact t with. We would recommend him to anyone in the market. We were in a bind and needed to purchase a truck in one day. He was able to get us the exact truck we wanted for the price WE wanted. We walked in at 7 on a Friday night and left by 9:30. Amazing!! More

Lee Schuster ssisted me with minor problem with 2010 Cambry - ordered the parts needed, called me promtply after they arrived, helped me with rental car, and checked me out after service completed!Lee w Cambry - ordered the parts needed, called me promtply after they arrived, helped me with rental car, and checked me out after service completed!Lee was always asking if any questions to be answered or concerns. More

My husband and I we were there only about 1 min and Robert asked if we had been helped. We told him what we wanted and he looked at what was on their main lot then drove us to the second lot. They had Robert asked if we had been helped. We told him what we wanted and he looked at what was on their main lot then drove us to the second lot. They had exactly what I was looking for and then some. Robert went to Harmon and started the deal process. We also were able to speak with Harmon ourselves not just Robert. After all the dealing was done we got the car we wanted at the price we wanted. We are very satisfied with the service we received throughout the whole process. Rey was who typed up the buyers orders and got us a great deal on an extended warranty. We diffently will be visiting them again in the future when I purchase my 4Runner. We will only deal with them and recommend everyone to ask for Robert as their Salesman. He is a friendly and honest salesperson!!!! More

These guys are awesome. I told them exactly what I wanted and they delivered a deal that almost brought me to tears. I had some credit issues and they got me into the car that I wanted with a reasona wanted and they delivered a deal that almost brought me to tears. I had some credit issues and they got me into the car that I wanted with a reasonable down payment and my note was $100 less than we expected. This deal was completed in unbelievable time. I didn't have to wait around long at all. I really appreciate how personable and caring everyone treated me. Thanks Aaron, Jeremy, and Anthony. More

First off, I had been looking for a newer Scion XB for about a year. But for some reason, something, somewhere, never fell through. Until i went to Toyota of Richardson and met Tom. Tom was friendly and about a year. But for some reason, something, somewhere, never fell through. Until i went to Toyota of Richardson and met Tom. Tom was friendly and is a very hard working man. He and his team done all they could to get me into my new car! I am very satisfied with the outcome! He still checks up on me and my Scion to make sure everything is going great. If I ever decide to buy another car.... I know exactly where I am going, and I think you should too!! Ask for Tom Eubanks!! :) He and his partners will put forth all their effort to get you in the car of YOUR dreams as they have done for me! More

Great experience! Before purchasing my Toyota Camry I shopped around various dealerships. None compared to the professionalism, patience and constant customer service as the Richardson Toyota location. T shopped around various dealerships. None compared to the professionalism, patience and constant customer service as the Richardson Toyota location. Tom and his team help me meet my budget and were very helpful. The environment was very professional and none of the representatives were pushy. They will help you find the car you want and make sure it satisfies your needs. A representative was constantly making sure we were being taken care of at all times. I LOVE my new Camry and feel confident with the decision i made of purchasing with them! HIGHLY recommended ! More

The one good thing I am able to say about my experience is Brady was great to work with. Other than that my experience at Toyota of Richardson was terrible. The vehicle I purchased I test drove without is Brady was great to work with. Other than that my experience at Toyota of Richardson was terrible. The vehicle I purchased I test drove without the gear shift knob on the vehicle and then when I took the vehicle home the wrong gear shift was in the vehicle and they hoped I wouldn't notice as a price quote from Lexus for the knob was $535.00. Had to call and get them to replace that which they finally did. When I was purchasing the vehicle I had to listen to a female internet salesperson swear and accuse the person I was working with of stealing me as a customer because she called and left me a voicemail that I did not hear until after I had began working with Brady and test drove the vehicle. Really unprofessional and uncomfortable. She then went on to email me the next day congratulating me for purchasing a vehichle from her.....which I never did and never even spoke to her. Then the issues with the sound of my tires....I brought the sound to their attention the very next day and was told they would do nothing about it. The tires on the vehicle are barely above state inspection standards and the tires have feathered and worn unevenly creating a noisy ride in my new vehicle. I spoke with 2 different managers who completely dismissed me. One of which was Brian Pacheco. Was told that they would not replace all 4 tires though I did not ask them to. I asked them to address the noise issue coming from the rear tires on the vehicle. After seeing the managers and how they treat their customers I would never return or refer anyone to their business. It was an awful experience purchasing a vehicle at Toyota of Richardson. My best advise would be to Brady who should move on to a dealership that provides the level of customer service that he provided to me as the level of service Brady provides is no where near the horrible level of service the dealership provides. More