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Toyota of Richardson

Richardson, TX

Overview
Employees
Reviews
Vehicles
4.8
2,730 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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1221 N Central Expressway

Richardson, TX

75080

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Showing 2,730 reviews

October 11, 2025

The Service I get from the service dept is why I by at Toyota Richardson. Lee Schuster is the Guy!!! More

by C sluetz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2025 -

Toyota of Richardson responded

We are delighted to hear about your wonderful experience with our service department. Your loyalty means everything to us, and we're thrilled that the exceptional service you receive keeps you coming back. It's fantastic to know that our team member has made such a positive impact on your automotive service experience. We truly appreciate customers like you who recognize the dedication our service professionals bring to their work every day. Thank you for choosing us and for taking the time to share your positive feedback.

October 10, 2025

SHADY Finance Department SYED ALI ! !! Please stay away from this finance manager!! If you do business with him be sure to review PAPER contract! My wife and I went in to purchase More

by Nasario Martinez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Syed Ali
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2025 -

Toyota of Richardson responded

Your concerns are noted regarding your recent financing experience. We understand your frustration and we are sorry to hear that you feel this way. The situation you've described does not reflect the level of service we strive to provide our customers. We would welcome the opportunity to discuss this matter further with you. Please contact Maria Arenas at marenas@vtaig.com so we can work toward resolving these concerns.

October 09, 2025

My service advisor for my oil change was Mitch, he was very helpful and very knowledgeable . I really like the way he approached.me a big smile. Also I had a chipped on my windshield and Mitch called and More

by Merongirma125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2025 -

Toyota of Richardson responded

Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that Mitch provided you with such exceptional service during your oil change visit. It sounds like he truly went above and beyond by approaching you with a warm smile and demonstrating his expertise throughout your service. We are especially pleased that Mitch took the initiative to help you with your windshield chip by checking your warranty coverage. His dedication to ensuring you received the full benefits of your warranty shows the level of care we strive to provide every customer. It is wonderful to know that you were able to get your windshield repaired at no additional cost. Your kind words about Mitch's helpful and knowledgeable approach mean so much to our team. We take great pride in having service advisors who are committed to making every visit a positive experience. We look forward to seeing you again in a couple of months for your next service appointment.

October 08, 2025

The service department is very professional and i was disappointed sell department. Greater service and good recommendation. More

by Taf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2025 -

Toyota of Richardson responded

We are thrilled to hear about your positive experience with our service department. It means so much to know that you found our team to be professional and that you appreciated the quality service and helpful recommendations provided. Your feedback about both departments helps us continue to improve and deliver the best possible experience for all our customers. Thank you for taking the time to share your thoughts.

October 07, 2025

Great customer service. Mr. LEE accommodated an early check in right away and was able to provide the transmission fluid change in less time than indicated. VALET staff are More

by Jenny P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2025 -

Toyota of Richardson responded

Thank you for your review, Jenny! We are happy to hear about your positive experience with our customer service. It's wonderful that we could accommodate your early check-in request and complete your transmission fluid change more quickly than expected. We take pride in our efficient service and friendly team members who make each visit pleasant. Your feedback about our valet staff being so welcoming means a lot to us at Toyota of Richardson. We appreciate you taking the time to share your experience and look forward to serving you again.

October 04, 2025

Thank you for an excellent job and the Tire guy saved me a lot of money. Thank you More

by kfolreyes18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tire Guy
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Oct 06, 2025 -

Toyota of Richardson responded

We are delighted to hear about your positive experience with our tire service team. It's wonderful to know that our tire specialist was able to provide you with excellent service while helping you save money. We take great pride in delivering quality work and finding cost-effective solutions for our customers. Your feedback means a lot to us and motivates our team to continue providing outstanding service. Thank you for choosing Toyota of Richardson and for taking the time to share your experience.

Oct 07, 2025 -

kfolreyes18 responded

Thank you

October 03, 2025

Always excellent service at Toyota of Richardson. I'm on my 4th toyota and all have been bought and serviced there. Lee is the best service writer there as well. So glad to have found him. More

by tc.ryder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2025 -

Toyota of Richardson responded

We are honored to hear about your continued loyalty and trust in our team. Having you choose us for four Toyota purchases and ongoing service truly means the world to us. Your recognition of our service writer's dedication and expertise reflects the level of care we strive to provide every customer. We appreciate you taking the time to share your positive experience and look forward to continuing to serve you and your needs for many years to come.

October 03, 2025

The workers at this dealership are professional, knowledgeable, and listens to my concerns. Keep up the excellent work! More

by g.hinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Lee
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Oct 06, 2025 -

Toyota of Richardson responded

Thank you for sharing your wonderful feedback about your experience with our team. We are thrilled to hear that our staff demonstrated professionalism and knowledge while taking the time to listen to your concerns. Your recognition of their excellent work means so much to us and motivates our entire team to continue providing outstanding service. We truly appreciate customers like you who take the time to acknowledge when we get things right.

October 01, 2025

The work on my car was done in a timely manner and the car was returned cleaner than it went in - especially the windows which have no smudges! Not something I can accomplish. More

by vfholleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
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Oct 01, 2025 -

Toyota of Richardson responded

We are thrilled to hear about your positive experience with our service team. It's wonderful that your vehicle was completed promptly and returned to you in excellent condition. We take great pride in the attention to detail our technicians provide, especially when it comes to ensuring your car looks its best when you pick it up. Your kind words about the spotless windows truly made our day - we know how challenging it can be to get them perfectly clean. Thank you for choosing Toyota of Richardson and for sharing your experience with others.

October 01, 2025

I am very grateful for Lee, he does a great job of taking care of care of me, I am always pleased with him. More

by Jewett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2025 -

Toyota of Richardson responded

We are thrilled to hear about your wonderful experience with our team. Your appreciation for the exceptional care you receive means so much to us. It brings us great joy to know that you consistently leave pleased with the service provided. We truly value your loyalty and trust, and we look forward to continuing to exceed your expectations with every visit.

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