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Toyota of Richardson

Richardson, TX

Overview
Employees
Reviews
Vehicles
4.8
2,683 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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1221 N Central Expressway

Richardson, TX

75080

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Showing 2,683 reviews

August 08, 2025

We encountered a midday maintenance issue. Richardson Toyota professionally resolved our problem. Thank you all… Special thanks to Beth Ann Rose a warm and gracious person… More

by Jerry
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Beth Ann Rose
Report | Print
Aug 25, 2025 -

Toyota of Richardson responded

We are utterly delighted to hear about your positive experience with our maintenance service. It's wonderful to know that our team was able to professionally handle your midday issue and get you back on the road quickly. We truly appreciate you taking the time to share your feedback about the quality service you received. Your kind words about our staff member's warm and gracious approach mean so much to us - providing exceptional customer care is at the heart of what we do at Toyota of Richardson. Thank you for choosing us for your automotive needs and for recognizing the dedication our team puts into every service interaction.

August 08, 2025

Excelente atención y servicio por parte de todo el personal, continúen siempre de esa manera! More

by Victor Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2025 -

Toyota of Richardson responded

We are elated to hear about your wonderful experience with our team! Your kind words about the excellent attention and service from all our staff truly make our day. We appreciate you taking the time to share your positive feedback, and we are committed to maintaining this high level of service that you experienced. Thank you for choosing Toyota of Richardson, and we look forward to serving you again in the future.

August 07, 2025

Drove 45 minutes via the tollroad to look at a used car. Asked how much it was and they added $3995 in dealership fees to the car. Don't waste your time or money. More

by savvy777
Recommend Dealer
No
Employees Worked With
Don't remember
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Aug 22, 2025 -

Toyota of Richardson responded

Thank you for bringing this to our attention. We understand your frustration and are sorry to hear that you feel this way about your experience. Your feedback helps us understand where we can improve our communication about all costs associated with our vehicles. We would appreciate the opportunity to discuss this matter further with you. Please contact Maria Arenas at marenas@vtaig.com so we can address your concerns directly.

August 07, 2025

Service manager Patrick went out of the way and did excellent services. He took time to explain current vehicle conditions and recommended services. He also periodically updated vehicle's latest servic More

by Mohammad Momen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick (Lee)
Report | Print
Aug 22, 2025 -

Toyota of Richardson responded

Thank you for your wonderful feedback about your recent service experience with us. We are delighted to hear that our service manager provided such thorough and attentive care during your visit. It sounds like you received the kind of detailed explanations and regular updates that help make vehicle maintenance feel more transparent and manageable. We truly value customers who take the time to recognize when our team goes above and beyond to ensure excellent service. Your positive experience and kind words about our staff mean a great deal to us, and we look forward to continuing to provide you with the same high level of service in the future.

August 07, 2025

They’re working with discipline and management which I really enjoyed. I was just chilling while they were taking care of my car More

by mor.vnt.mit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Casey
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Aug 22, 2025 -

Toyota of Richardson responded

We are honored to hear about your positive experience with our disciplined team and management approach. It sounds like you were able to relax and feel confident knowing your vehicle was in capable hands. We take great pride in our organized processes and professional service delivery that allows our customers to have peace of mind during their visit. Your feedback about our team's dedication to quality care means a lot to us at Toyota of Richardson. We appreciate you taking the time to share your experience and look forward to continuing to provide you with the same level of excellent service in the future.

August 06, 2025

Prompt service checkin. Explanation of the service needed. Short wait for a ride home. Reasonable time to complete the job. Notified me of vehicle ready and promptly sent so More

by nivenj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2025 -

Toyota of Richardson responded

Thank you for sharing your wonderful experience. We are overjoyed to hear that our service team provided you with such efficient check-in and clear communication about your vehicle's needs. It's fantastic to know that we were able to arrange transportation for you with minimal waiting time and complete your service within a reasonable timeframe. Your feedback about our prompt notification when your vehicle was ready and our quick pickup service truly means a lot to us. We appreciate your trust in our team and look forward to continuing to provide you with excellent service.

August 04, 2025

My tire pressure was low due to nail on side of tier, Toyota of Richardson spend time find same brand tire and changed it on in few hours for me without charge. I am very satisfied for their Service and More

by helendeng165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2025 -

Toyota of Richardson responded

We are utterly delighted to hear about your positive experience with our tire service. It's wonderful that our team was able to quickly locate the same brand tire you needed and complete the replacement within just a few hours. We understand how important it is to get back on the road safely and efficiently when dealing with unexpected tire issues like a nail puncture. Your kind words about our friendly and fast service truly mean a lot to our entire team at Toyota of Richardson. We appreciate your trust in us and look forward to helping you with all your automotive needs in the future.

August 03, 2025

I came in with a problem that I did not know how what was going to need. I was handled by Lee and others very in an efficient and personal manner. I received the usual excellent service and results. More

by Dc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience with us. We are pleased to hear that you received efficient and personal service when you came in with an uncertain issue. It sounds like Lee and our team were able to take care of your needs and provide you with the excellent results you have come to expect from us. Your confidence in our service means everything to us, and we appreciate you taking the time to share your positive experience.

August 03, 2025

All very professional, very patient and attentive, very kind, I gladly give you back at the next opportunity. More

by cegomeze.85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
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Aug 22, 2025 -

Toyota of Richardson responded

We are grateful to hear about your wonderful experience with our team. Your kind words about our professional and attentive service truly mean the world to us. We understand how important patience and care are when helping our customers, and we are thrilled that you felt valued throughout your visit. Thank you for taking the time to share your positive experience, and we look forward to serving you again in the future.

August 02, 2025

New car sales and the service department are among the best I’ve ever experienced, and I’ve bought a lot of cars. More

by billweed98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey Stiger
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Aug 22, 2025 -

Toyota of Richardson responded

We sincerely value your outstanding feedback about your experience with both our new car sales and service department. It means so much to hear that we rank among the best you have encountered throughout your car buying journey. Your recognition of our team's dedication to providing exceptional service truly motivates us to continue delivering the high-quality experience that sets us apart. We are honored to have earned your trust and look forward to serving you for many years to come at Toyota of Richardson.

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