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Toyota of Richardson

Richardson, TX

Overview
Employees
Reviews
Vehicles
4.8
2,863 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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1221 N Central Expressway

Richardson, TX

75080

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Showing 2,863 reviews

January 22, 2025

I bought a used Highlander hybrid and have been impressed with the sales team and the service. Would buy from them again. Service is pretty far from my house but would probably still use them for same day s More

by Mp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irwin
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Jan 23, 2025 -

Toyota of Richardson responded

We're delighted to hear about your positive experience with our dealership, from the sales team to our service department. Your willingness to consider returning for service despite the distance speaks volumes about the quality of our team and the trust we've earned. Thank you for choosing us for your Highlander hybrid and for sharing your satisfaction. We look forward to continuing to provide you with exceptional sales and service support.

January 22, 2025

Excellent service. I brought my vehicle for oil change. I will definitely recommend you to friends and family. More

by megatony4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Toyota of Richardson responded

We are truly grateful for your positive feedback and recommendation. Providing excellent service is our top priority, and we're delighted that your oil change experience met your expectations. Your willingness to recommend us to friends and family is the highest compliment we can receive. Thank you for choosing our service center and for your trust.

January 21, 2025

It was a pleasure to work with Alex Childress, assistant service manager. He was very cordial and professional pointing the necessary service items based on looking at my cars entire service record. He dete More

by rpclayman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex,childress
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Jan 22, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience! We’re delighted to hear that Alex provided such professional and thorough service. It’s wonderful to know that he took the time to review your car’s service history and offer thoughtful recommendations tailored to your needs. We’re thrilled you found his advice helpful and that he made the experience both cordial and informative. Your trust means everything to us, and we look forward to welcoming you back to Toyota Richardson in the future. Alex and our entire team are here to ensure your visits are always exceptional. Thank you again for choosing us, and see you next time!

January 20, 2025

Good service and convenient. Service managers are helpful. Close to home. Not pushy about services. More

by Jen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erwin
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Jan 22, 2025 -

Toyota of Richardson responded

We are truly appreciative of your comprehensive and positive review highlighting multiple aspects of our service experience. Your feedback underscores the key qualities we strive to deliver: convenience, helpfulness, and a pressure-free environment. Our service team understands that customers value a straightforward, supportive approach to vehicle maintenance. By focusing on being helpful without being pushy, we aim to build trust and provide a comfortable service experience. The convenience of our location is an added benefit we know customers appreciate. Service managers play a critical role in creating a positive customer interaction, and we're gratified to hear that our team successfully demonstrated professionalism and support during your visit. Your review confirms that we are meeting our goals of delivering high-quality, customer-centered service. Thank you for choosing our dealership and for sharing such a thoughtful assessment of your experience with us.

January 19, 2025

Patrick was great! In fact the whole staff was on point. Very impressed with the honesty, efficiency, and friendliness. Thanks! More

by Sarah Vickrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
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Jan 21, 2025 -

Toyota of Richardson responded

We are thrilled by your fantastic review highlighting Patrick and our entire team's outstanding performance! Your recognition of our staff's honesty, efficiency, and friendliness means a great deal to us. We pride ourselves on delivering a comprehensive customer experience that goes beyond just completing a transaction. It's gratifying to know that Patrick and our team embodied the professional standards we strive to maintain. Thank you for taking the time to acknowledge the hard work of our staff and for your positive feedback. We look forward to continuing to provide you with exceptional service in the future.

January 17, 2025

I had a wonderful service done. Everything was great. It was a short wait for my oil changed. More

by nem nhean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harris Nguyen
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Jan 20, 2025 -

Toyota of Richardson responded

We are delighted to hear about your wonderful service experience! We understand that time is valuable, and we're pleased that your oil change was completed with a short wait time. Our team works hard to provide efficient, high-quality service that minimizes your inconvenience. Your positive feedback about the overall great service is exactly what we strive to deliver to every customer. We appreciate that our commitment to quick, professional automotive care met your expectations. Thank you for choosing our service center and taking the time to share your experience. We look forward to continuing to provide you with exceptional service in the future.

January 15, 2025

Excellent experience, I really liked the service. I would do the services again. It was a triple A service thanks More

by andresmendez2407
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eduardo barrera
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Jan 16, 2025 -

Toyota of Richardson responded

Thank you for your excellent review! We’re thrilled to hear that you had an outstanding experience and enjoyed our service. It's great to know that you would choose us for your services again, and we truly appreciate your kind words about our "triple A" service. We look forward to welcoming you back soon! If you need anything in the meantime, please don’t hesitate to reach out.

Jan 16, 2025 -

andresmendez2407 responded

Good

January 14, 2025

Aaron was very nice to work with, plus the associate who took the car keys was very kind More

by Umair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Mathew Cox
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Jan 15, 2025 -

Toyota of Richardson responded

Thank you for your kind feedback! We’re delighted to hear that you had a positive experience working with Aaron and that our associate who handled your car keys was also kind. Providing friendly and helpful service is a top priority for our team, and it’s great to know that it made a difference during your visit. We appreciate you taking the time to share your experience and look forward to serving you again in the future!

January 14, 2025

I’m very very satisfied for the service. Everything went well. Big thanks to the team who good took care of me . I will come back again, because I feel safe. Thank you Toyota at Richardson. More

by clemencemoh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service département
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Jan 15, 2025 -

Toyota of Richardson responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that you are very satisfied with the service you received. It’s fantastic to know that our team made you feel cared for and safe during your visit. Your trust in us means a lot, and we are grateful that you plan to return. We look forward to seeing you again and continuing to provide you with exceptional service. Thank you for choosing us!

January 12, 2025

Lee was courteous throughout the entire process . Love the customer service If you had an SUV to my liking I would buy one from you. More

by againes62
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Toyota of Richardson responded

Thank you for your great feedback! We’re so glad to hear that Lee provided you with courteous and excellent customer service. We truly appreciate your kind words, and we’ll be sure to keep you in mind for when we have an SUV that fits your preferences. We look forward to serving you again in the future!

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