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Toyota of Richardson

Richardson, TX

Overview
Employees
Reviews
Vehicles
4.8
2,879 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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1221 N Central Expressway

Richardson, TX

75080

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Showing 2,879 reviews

January 19, 2025

Patrick was great! In fact the whole staff was on point. Very impressed with the honesty, efficiency, and friendliness. Thanks! More

by Sarah Vickrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
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Jan 21, 2025 -

Toyota of Richardson responded

We are thrilled by your fantastic review highlighting Patrick and our entire team's outstanding performance! Your recognition of our staff's honesty, efficiency, and friendliness means a great deal to us. We pride ourselves on delivering a comprehensive customer experience that goes beyond just completing a transaction. It's gratifying to know that Patrick and our team embodied the professional standards we strive to maintain. Thank you for taking the time to acknowledge the hard work of our staff and for your positive feedback. We look forward to continuing to provide you with exceptional service in the future.

January 17, 2025

I had a wonderful service done. Everything was great. It was a short wait for my oil changed. More

by nem nhean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harris Nguyen
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Jan 20, 2025 -

Toyota of Richardson responded

We are delighted to hear about your wonderful service experience! We understand that time is valuable, and we're pleased that your oil change was completed with a short wait time. Our team works hard to provide efficient, high-quality service that minimizes your inconvenience. Your positive feedback about the overall great service is exactly what we strive to deliver to every customer. We appreciate that our commitment to quick, professional automotive care met your expectations. Thank you for choosing our service center and taking the time to share your experience. We look forward to continuing to provide you with exceptional service in the future.

January 15, 2025

Excellent experience, I really liked the service. I would do the services again. It was a triple A service thanks More

by andresmendez2407
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eduardo barrera
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Jan 16, 2025 -

Toyota of Richardson responded

Thank you for your excellent review! We’re thrilled to hear that you had an outstanding experience and enjoyed our service. It's great to know that you would choose us for your services again, and we truly appreciate your kind words about our "triple A" service. We look forward to welcoming you back soon! If you need anything in the meantime, please don’t hesitate to reach out.

Jan 16, 2025 -

andresmendez2407 responded

Good

January 14, 2025

Aaron was very nice to work with, plus the associate who took the car keys was very kind More

by Umair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Mathew Cox
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Jan 15, 2025 -

Toyota of Richardson responded

Thank you for your kind feedback! We’re delighted to hear that you had a positive experience working with Aaron and that our associate who handled your car keys was also kind. Providing friendly and helpful service is a top priority for our team, and it’s great to know that it made a difference during your visit. We appreciate you taking the time to share your experience and look forward to serving you again in the future!

January 14, 2025

I’m very very satisfied for the service. Everything went well. Big thanks to the team who good took care of me . I will come back again, because I feel safe. Thank you Toyota at Richardson. More

by clemencemoh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service département
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Jan 15, 2025 -

Toyota of Richardson responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that you are very satisfied with the service you received. It’s fantastic to know that our team made you feel cared for and safe during your visit. Your trust in us means a lot, and we are grateful that you plan to return. We look forward to seeing you again and continuing to provide you with exceptional service. Thank you for choosing us!

January 12, 2025

Lee was courteous throughout the entire process . Love the customer service If you had an SUV to my liking I would buy one from you. More

by againes62
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Toyota of Richardson responded

Thank you for your great feedback! We’re so glad to hear that Lee provided you with courteous and excellent customer service. We truly appreciate your kind words, and we’ll be sure to keep you in mind for when we have an SUV that fits your preferences. We look forward to serving you again in the future!

January 11, 2025

You had great connection with this customer. I look forward to returning for future maintenance needs. More

by blackhawkcc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny, Michael, Patric
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Jan 13, 2025 -

Toyota of Richardson responded

Thank you for your kind words! We're thrilled to hear that you had a great experience and felt well taken care of. We look forward to assisting you with any future maintenance needs and appreciate your trust in us!

January 09, 2025

Everyone was very helpful throughout my visit even when I call everyone was knowledgeable about the recall More

by Ty peeps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny, Arraon, Easy
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Jan 13, 2025 -

Toyota of Richardson responded

Thank you for your great review! We're so glad to hear that everyone was helpful and knowledgeable during your visit and when you called about the recall. We strive to provide excellent service, and we truly appreciate your feedback. We look forward to assisting you again in the future!

January 08, 2025

Erwin was very nice and professional. He set great expectations and I was also pleased with the overall service experience. Thank you! More

by mcpamfil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erwin Semien
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Jan 10, 2025 -

Toyota of Richardson responded

Thank you for taking the time to share your positive experience! We are thrilled to hear that Erwin provided you with excellent service and set clear expectations throughout the process. Our team is dedicated to delivering a professional and enjoyable experience for every customer, and it’s wonderful to know that we succeeded in meeting your needs. Your feedback is greatly appreciated, and we look forward to serving you again in the future!

January 08, 2025

Lee Schuster is an outstanding Service Advisor. He is committed to serving his customer and explains the pros and cons of the solution. Even if there are recommendations, he will prioritize the nee More

by paulamdennis123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Toyota of Richardson responded

We are incredibly proud to hear about Lee's exceptional service and commitment to genuine customer care. Your detailed and heartfelt review not only highlights Lee's outstanding professional qualities but also underscores the core values we strive to instill in our service team. Lee's approach of prioritizing customer safety over potential additional service recommendations demonstrates the integrity and ethical standards we expect from our advisors. His ability to transparently explain options while focusing on the customer's best interests is precisely the type of service excellence we aim to deliver. As an educator, your perspective on the importance of authentic customer service skills is particularly meaningful. We're grateful that Lee exemplifies the kind of professional approach that creates lasting trust and positive customer relationships. We will ensure Lee receives this recognition, as team members like him set the standard for exceptional service and inspire others to follow his example. Thank you for taking the time to provide such a comprehensive and positive testimonial about Lee's outstanding work.

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