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Toyota of Richardson

Richardson, TX

Overview
Employees
Reviews
Vehicles
4.8
2,784 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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1221 N Central Expressway

Richardson, TX

75080

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Showing 1,634 service reviews

January 01, 2026

Toyota of Richardson has great mechanics and service advisors. I would recommend them to anyone. Thank you. More

by steviegmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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December 31, 2025

Good customer service but waiting time is long I think because of recall other than that everything is good More

by sarwath1
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 31, 2025

Lee is the go to guy in service. Always takes care of any issues whether routine service or other. Extremely professional. More

by Bsparks_airborne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 30, 2025

Fue rápido aunque tienes casi 100 otro clientes llegando cada hora. Gracias por su equipo que trabajo bien junto. More

by 1418beverlydrive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The young man who graduated from the University of Houston who greeted me while picking up my car. He was cordial and friendly. I appreciate his representation of the Toyota community of being professional, knowledgeable, and willing to serve others.
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December 24, 2025

The people were super kind and efficient. They had me in and out in no time and I was very grateful for all they did. More

by Jbrumfi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2025 -

Toyota of Richardson responded

We are elated to hear about your wonderful experience with our team. Your kind words about our staff's helpfulness and efficiency truly mean a lot to us. We understand how valuable your time is, and we're thrilled that we could provide you with quick and thorough service. It's feedback like yours that motivates our team to continue delivering exceptional customer care. Thank you for choosing Toyota of Richardson and for taking the time to share your positive experience.

December 24, 2025

This was a very non eventful service in a good way. The service was simple and straightforward and the car was ready in a timely manner. Beth Anne communicated well with me and I was in and out with More

by Modo9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Anne
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Dec 30, 2025 -

Toyota of Richardson responded

We greatly appreciate your feedback about the straightforward and efficient service you received. It's wonderful to hear that your experience was smooth from start to finish, with your vehicle ready when promised. We're pleased that Beth Anne provided clear communication throughout your visit, making the process hassle-free. Your satisfaction with our team's professionalism and timely service means everything to us.

December 24, 2025

Alex Giron was the best! I've gone to this Toyota center about 15 times and Alex really stood out to me. I needed a oil change but he noticed my alignment might need some hel More

by Abraham v
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Giron
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Dec 30, 2025 -

Toyota of Richardson responded

We are delighted to hear about your outstanding experience with our service team! It's wonderful that you've been a loyal customer for so many visits, and we're thrilled that Alex made such a positive impression during your recent appointment. Your feedback highlights exactly the kind of thorough, proactive service we strive to provide - identifying potential issues like alignment concerns during routine maintenance and keeping you informed throughout the process. We're especially pleased that Alex was able to complete both your oil change and alignment service efficiently in a single visit, saving you time and multiple trips. Thank you for taking the time to share your experience, and we look forward to continuing to serve you with the same level of excellence.

December 24, 2025

I had an appointment for a specific time and was greeted by a friendly and helpful service advisor whom i felt like was my advocate. He suggested additional services but gave me a discount without me asking More

by kevinjryan7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lloyd
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Dec 30, 2025 -

Toyota of Richardson responded

Thank you for your review! We are delighted to hear about your positive experience with our service team. It sounds like your service advisor truly understood your needs and provided excellent guidance throughout your visit. We take pride in having team members who act as genuine advocates for our customers, ensuring you receive both quality service and fair value. Your satisfaction with the timely completion of your service means everything to us at Toyota of Richardson. We look forward to serving you again in the future and continuing to provide the exceptional experience you deserve.

December 22, 2025

Good and fast service was in and out, they always take care of my vehicle the right way More

by Angel lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2025 -

Toyota of Richardson responded

Thank you for taking the time to share your experience. We truly appreciate hearing that you found our service both efficient and thorough. It means everything to us knowing that we consistently provide proper care for your vehicle and that you can count on us for quick, quality service. Your trust in our team is valued, and we look forward to continuing to serve you well in the future.

December 20, 2025

Friendly staff. Clean and welcoming environment. Benito and the staff at the service center were all great! More

by Hitzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Torbet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Syed Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dexter Tchen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herouy Makonnen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2025 -

Toyota of Richardson responded

We are thrilled to hear about your positive experience with our team! Your kind words about our welcoming atmosphere and clean facilities mean so much to us. We're especially pleased that our service center staff provided you with exceptional care during your visit. Creating a friendly and comfortable environment for every customer is something we take great pride in, and it's wonderful to know we achieved that for you. Thank you for taking the time to share your feedback!

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