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Toyota of Richardson

Richardson, TX

Overview
Employees
Reviews
Vehicles
4.8
2,797 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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1221 N Central Expressway

Richardson, TX

75080

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Showing 1,646 service reviews

January 14, 2026

I was from out of town and I needed my car service before I get back on Highway and Toyota of Richardson was right there off Freeway and I stop got service Thank you More

by Scluckey70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 13, 2026

great helpful and knowledgeable, needs more attention to notify customers about the time of service More

by sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2026 -

Toyota of Richardson responded

Thank you for the positive feedback about our team! We appreciate your input about improving communication on service timing and will work to enhance this aspect of our customer experience.

January 12, 2026

Mike Travis Lloyd is a great advisor and very knowledgeable. Waiting time is longer still Mr Lloyd is the best. More

by Samchacko7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Travis Lloyd
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Jan 13, 2026 -

Toyota of Richardson responded

We are utterly delighted to hear about your positive experience with our knowledgeable advisor. Your recognition of the expertise and guidance provided means so much to us. We understand that waiting times can sometimes be longer than expected, and we truly appreciate your patience. Your feedback about the exceptional service you received reinforces our commitment to providing quality assistance to every customer who walks through our doors.

January 11, 2026

I am very pleased with the service that I received from Lee Schuster. I always feel very taken care of. More

by Jewett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2026 -

Toyota of Richardson responded

Thank you for taking the time to share your wonderful experience with us. We are delighted to hear that you felt well cared for during your visit. Your satisfaction with the exceptional service you received means everything to our team. We truly value your trust in us and look forward to continuing to provide you with the outstanding care you deserve in all your future visits.

January 10, 2026

Curious well-manned men met me on entrance. Lee has been my service person for 21 years, always honest and professional. More

by colonialohio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 12, 2026 -

Toyota of Richardson responded

We are delighted to hear about your wonderful experience with our team. It sounds like you received an exceptional welcome from our staff members who were ready to assist you right away. Having a trusted service advisor for over two decades speaks volumes about the quality of care and dedication we strive to provide. The consistent honesty and professionalism you've experienced over all these years reflects our commitment to building lasting relationships with our customers. Your loyalty and trust mean everything to us at Toyota of Richardson.

January 10, 2026

Everyone at Toyota Richardson was incredibly friendly and helpful (especially Casey) I never once felt pressured to add on services I didn’t need, which I really appreciated. The shuttle service was a huge b More

by amesberry85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey
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Jan 12, 2026 -

Toyota of Richardson responded

We are overjoyed to hear about your wonderful experience with our team. It sounds like our staff provided the welcoming and supportive service we strive for, and we're pleased that you felt comfortable throughout your visit without any unwanted pressure. Your appreciation for our shuttle service truly brightens our day, as we know how valuable convenient transportation can be for our customers. We look forward to serving you again and providing the same exceptional care that made your experience memorable.

January 09, 2026

Great service and courteous staff! Very clean facility! Professional staff and timely service during a busy day! More

by vickie_westbrook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey
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Jan 12, 2026 -

Toyota of Richardson responded

We are absolutely thrilled to hear about your wonderful experience with our team. Your kind words about our courteous and professional staff truly mean the world to us. We take great pride in maintaining a clean and welcoming environment for all our customers, and it's heartwarming to know this made a positive impression on your visit. We understand how valuable your time is, especially during busy periods, so we're delighted that we were able to provide you with efficient service without compromising on quality. Your feedback motivates our entire team to continue delivering the exceptional service that our customers deserve. We look forward to serving you again in the future.

Jan 13, 2026 -

vickie_westbrook responded

V

January 08, 2026

Very clean facility! Very professional staff! Very quiet and comfortable. I whole prefer more healthy snacks. More

by vickie_westbrook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey
Report | Print
Jan 08, 2026 -

Toyota of Richardson responded

We are excited to hear about your wonderful experience! Your feedback about our clean facility and professional staff means so much to our team. We're pleased that you found our environment quiet and comfortable during your visit. We truly appreciate your suggestion regarding healthier snack options - feedback like yours helps us continue improving our services for valued customers like yourself.

January 07, 2026

Very courteous and professional service staff! Great customer service! I will definitely take my vehicles back for service! More

by vickie_westbrook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Jan 07, 2026 -

Toyota of Richardson responded

Thank you for your wonderful feedback about our service team! We're thrilled you experienced great customer service and truly appreciate your trust in Toyota of Richardson. We look forward to serving you again!

January 07, 2026

I had a great experience with the service department at this Toyota dealership. The staff was professional, respectful, and very helpful. They explained everything clearly, finished the service on time, an More

by Amal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2026 -

Toyota of Richardson responded

Thank you for sharing your wonderful experience with our service team. We're delighted to hear that our staff provided you with the professional and respectful care you deserved. It's particularly meaningful to know that we communicated clearly throughout your visit and completed everything as promised. Your recognition of our team's honesty and dedication to customer care truly brightens our day. We're grateful for your trust and appreciate you recommending our services to others who need dependable care for their vehicles.

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