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Toyota of Richardson

Richardson, TX

Overview
Employees
Reviews
Vehicles
4.8
2,892 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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1221 N Central Expressway

Richardson, TX

75080

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Showing 1,731 service reviews

June 27, 2026

All the personnel was very attentive and caring about helping me out to the best of their capabilities and availability. More

by chuu24
Recommend Dealer
Yes
Employees Worked With
Syed Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 26, 2026

Lee. is one of the best service managers I’ve always had. He’s always timely with his information and keeping me well advised in advance toof any repairs t More

by Wshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
1.0
This rating includes all reviews, with more weight given to recent reviews.
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June 26, 2026

-5. Had an appointment at 7 am for first service and oil change. Got there 6:55 am. After complaining multiple times I finally got my Truck back at 2:30 More

by 93_timers.raster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lee Schuster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2026 -

Toyota of Richardson responded

Your feedback is invaluable to us, and we understand your frustration. Your time matters, and we recognize that an experience like this falls far short of what we strive to provide. We would welcome the opportunity to learn more about what happened and to discuss your experience further. Please reach out to Maria Arenas at a marenas@vtaig.com so we can discuss this further.

June 23, 2026

We have bought our cars and had them serviced ar Toyota of Richardson for the last 20 years, at least. We love working with Lee Schuster on maintenance and repairs. He provides great recommendations, witho More

by kathimcgregor54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2026 -

Toyota of Richardson responded

We are grateful for your incredibly kind words and for your loyalty over the past 20 years! It truly means a great deal to know that you have trusted us with both your vehicle purchases and ongoing service needs for such a long time. Hearing that your experience has consistently met your expectations is exactly what we strive for. It is wonderful to know that Lee has been such a reliable and trustworthy resource for you throughout the years. Honest, straightforward guidance without unnecessary upselling is something we genuinely value, and we are glad that has come through in every visit. We look forward to continuing to serve you for many more years to come!

June 23, 2026

Lee is great and was a timely communicator and friendly member of your team and my car smells good and I like the new tires, they are Yokohama! More

by danielmagnuson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2026 -

Toyota of Richardson responded

We are glad to hear that your recent visit left such a positive impression! It is wonderful to know that Lee provided friendly and timely communication throughout your experience — that is exactly the level of service we strive to deliver for every customer. We are also thrilled that you are enjoying your new tires and that your car is feeling fresh. Your feedback means a great deal to us, and we look forward to welcoming you back the next time you need anything!

June 22, 2026

6/19/2026 - MITCH BURGDORF IS THE BEST! !! Took my Scion XB in for a state inspection and a much needed oil change. It's always a pleasure to get my vehicle serviced at Toyota of Richardso More

by goofyleen80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MITCH BURGDORF
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Jun 24, 2026 -

Toyota of Richardson responded

We are thrilled to read such a heartfelt and detailed account of your visit! It is wonderful to hear that Mitch provided you with such attentive and friendly service, and that the rest of our team made a lasting impression as well. We will absolutely pass along your kind words to Mitch and to the thoughtful gentleman who made your son's wait a little more enjoyable. Moments like that truly reflect the kind of environment we strive to create every day. It means so much to know that both our staff and even our fellow customers contributed to a positive experience for you and your son. We look forward to seeing you at your next visit and continuing to take great care of your vehicle!

June 15, 2026

Oliver was a breath of fresh air. He discussed everything thoroughly with me and even got me a discount for waiting so long for the shuttle. I really enjoyed him as my advisor. More

by J. Will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Bauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oliver the Advisor
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Jun 17, 2026 -

Toyota of Richardson responded

We are pleased to hear that your experience with your service advisor was such a positive one! It is wonderful to know that he took the time to walk you through everything thoroughly and went the extra mile to acknowledge your wait time. That kind of attentive, personalized care is exactly what we strive to provide every customer who visits Toyota of Richardson. Thank you for taking the time to share your kind words — we look forward to welcoming you back!

June 14, 2026

Great dealer experience. I have been buying cars and having them serviced over the years for 30 years at Toyota of Richardson with complete satisfaction. More

by Camorris0617
Recommend Dealer
Yes
Employees Worked With
Casey Stiger
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Jun 16, 2026 -

Toyota of Richardson responded

Thank you for taking the time to share such a wonderful reflection on your experience with us. Thirty years of trust and loyalty means the world to us, and it is truly gratifying to know that both our sales and service teams have consistently met your expectations over that time. We are honored to have been a part of your journey through the years, and we look forward to continuing to serve you for many more to come. Your loyalty and kind words are a genuine reminder of why we love what we do.

June 12, 2026

Very good service, and very friendly. Thank you for your help, especially to Mitch Burgdorf. More

by Juan Santos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch murgdorf
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Jun 15, 2026 -

Toyota of Richardson responded

We are elated to hear that your experience with us was such a positive one! Friendly, attentive service is something we genuinely strive for, and it is wonderful to know that came through during your visit. We will be sure to pass along your kind words to Mitch — recognition like this truly means a great deal to our team. Thank you, Juan, for taking the time to share your feedback. We look forward to welcoming you back and continuing to provide the quality service you deserve!

June 12, 2026

The Toyota of Richardson Service Department was great in handling the inspection and car maintenance. Brandon Phillips was the Service Advisor and took the time to explain the items found during the inspect More

by AH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Phillips
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Jun 15, 2026 -

Toyota of Richardson responded

Thank you immensely for taking the time to share your experience! It is truly wonderful to hear that your visit went smoothly and that you felt informed and well taken care of every step of the way. Knowing what to expect in terms of inspection findings, timelines, and estimated costs makes a real difference, and we are glad that came through clearly during your visit. Your kind words mean a great deal to our team, and we will be sure to pass along your feedback. We look forward to continuing to provide you with the same level of honest, attentive service on your next visit!

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