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Toyota of Richardson

Richardson, TX

Overview
Employees
Reviews
Vehicles
4.8
2,868 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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1221 N Central Expressway

Richardson, TX

75080

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Showing 1,709 service reviews

May 15, 2026

Great service. Explains everything before proceeding. Attentive management. Very conscious of time factor so customers are taken at time designated on appointme More

by Marlenegorin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2026

Efficiency and orderliness was exceptional. . professionalism is displayed by all staff who attended to me More

by Habib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2026 -

Toyota of Richardson responded

Thank you for recognizing our team's efficiency and professionalism! We're thrilled you had such a positive experience and appreciate you taking the time to share your feedback. We look forward to serving you again with the same level of excellence.

May 08, 2026

I came in to take advantage of the $39. 95 alignment deal, complete a routine recall, and to get a road debris puncture sorted out for my tire. With a history of great service from Patrick K More

by Pdieckmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Kelley
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May 11, 2026 -

Toyota of Richardson responded

Thank you immensely for taking the time to share your wonderful experience with us. We're delighted to hear that your recent visit for the alignment service, recall work, and tire repair went so smoothly. It's fantastic that you received the professional and personable service you've come to expect, especially with the thorough walkthrough of recommended services based on your vehicle's mileage. We're pleased that the work was completed efficiently and that you received prompt communication when you checked on the status. Your loyalty and trust means everything to us, and we look forward to continuing to provide you with exceptional service for all your automotive needs.

May 01, 2026

I would like to take the time to thank the service crew who worked on my car and my service advisor, Alex Chavez, who helped me get my car repaired through warranty with zero out-of-pocket charge. I am hon More

by enricoaberin23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Chavez
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May 04, 2026 -

Toyota of Richardson responded

We are delighted to hear about your positive experience with our service team and warranty process. Your satisfaction with the repair work completed at no cost through your warranty coverage demonstrates our commitment to taking care of our customers. We understand that extended warranties on pre-owned vehicles can sometimes raise questions, and we are pleased that our team was able to provide the reassurance and quality service you deserved. Your recognition of our service crew's dedication and your advisor's assistance means a great deal to all of us at Toyota of Richardson. We appreciate you taking the time to share your experience and look forward to continuing to serve you in the future.

May 01, 2026

Michael Albiso was amazing! He went out of his way to make sure to answer any and all questions we had regarding our A/C repair. He was honest and straightforward which leads More

by sothea.sun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Albiso
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May 04, 2026 -

Toyota of Richardson responded

Thank you for taking the time to share your wonderful experience with us! We're delighted to hear that our team member provided such exceptional service during your A/C repair. It's fantastic that he took the time to thoroughly address all your concerns and questions. We truly value when our team demonstrates honesty and clear communication, as these qualities help build the trust that's so important to us. We're also pleased that your truck was ready ahead of schedule - we know how much that means to our customers. Your kind words mean a great deal to our entire team, and we look forward to serving you again for all your future automotive needs.

April 29, 2026

My go to place for service of my Toyota. Ive been repeatedly and will continue to go back because they never fail me. More

by Calmpassionate01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beth Ann Rose is supremely AWESOME!!!
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Apr 30, 2026 -

Toyota of Richardson responded

We are absolutely thrilled to hear that you consider Toyota of Richardson your trusted destination for vehicle maintenance. Your loyalty means everything to us, and we understand how important it is to have a service team you can depend on consistently. Knowing that we have earned your confidence through reliable service motivates our entire team to maintain the high standards you have come to expect. We look forward to continuing to provide you with the exceptional care that keeps you coming back.

April 28, 2026

The service staff were helpful and efficient. Lee, Johnny, and Justin in the service department are top notch. My last visit Tri was my service tech and he was excellent as well. Thank you! More

by G Roberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny, Justin and Tri
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Apr 29, 2026 -

Toyota of Richardson responded

Thank you for taking the time to share your wonderful experience with our service team. We're truly honored that our staff provided you with such helpful and efficient service. It's fantastic to hear that the service department team made such a positive impression during your visit, and we're delighted that your service technician delivered excellent care as well. Your recognition of our team members means so much to us and reinforces our commitment to providing outstanding service. We appreciate your trust and look forward to continuing to serve you with the same level of excellence.

April 25, 2026

Beth Anne was very patient with me when another deal did not explain service correctly. Your Toyota technicians were able to replicate the rattling sound coming from the passenger side and corrected the pro More

by psk496
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Anne
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Apr 28, 2026 -

Toyota of Richardson responded

Thank you for taking the time to share your experience with us. We truly appreciate your patience throughout the process, and we're delighted that Beth Anne was able to provide you with the attentive service you deserved. It's wonderful to hear that our skilled technicians successfully identified and resolved the issue with the rattling sound from the passenger side of your vehicle. Your trust in Toyota of Richardson means everything to us, and we're grateful for the opportunity to deliver the quality service and expertise you expect from our team.

April 25, 2026

Excelente cervio son muy amables se los re omiendo en otros lugares no te alludan en español More

by estherortega0803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2026 -

Toyota of Richardson responded

Your positive feedback about our excellent service means so much to us. We're thrilled that our team was able to assist you in a way that made you feel comfortable and valued. Providing helpful support in Spanish is important to us, and we're glad this made a difference in your experience. We truly appreciate you recommending Toyota of Richardson to others and look forward to continuing to serve you with the same level of care.

April 23, 2026

Maybe the labor costs were higher than I expected, but they reduced my charges on the final bill to help me with the payment - very nice to work with - 5 star More

by MSG.grogms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2026 -

Toyota of Richardson responded

Thank you for your review! We're glad our team could work with you on the final pricing to make it more manageable. Your kind words about our staff and five-star rating mean so much to us. We appreciate you choosing Toyota of Richardson for your automotive needs.

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