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Toyota of Richardson

Richardson, TX

Overview
Employees
Reviews
Vehicles
4.8
2,861 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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1221 N Central Expressway

Richardson, TX

75080

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Showing 1,704 service reviews

April 29, 2026

My go to place for service of my Toyota. Ive been repeatedly and will continue to go back because they never fail me. More

by Calmpassionate01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beth Ann Rose is supremely AWESOME!!!
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April 28, 2026

The service staff were helpful and efficient. Lee, Johnny, and Justin in the service department are top notch. My last visit Tri was my service tech and he was excellent as well. Thank you! More

by G Roberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny, Justin and Tri
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Apr 29, 2026 -

Toyota of Richardson responded

Thank you for taking the time to share your wonderful experience with our service team. We're truly honored that our staff provided you with such helpful and efficient service. It's fantastic to hear that the service department team made such a positive impression during your visit, and we're delighted that your service technician delivered excellent care as well. Your recognition of our team members means so much to us and reinforces our commitment to providing outstanding service. We appreciate your trust and look forward to continuing to serve you with the same level of excellence.

April 25, 2026

Beth Anne was very patient with me when another deal did not explain service correctly. Your Toyota technicians were able to replicate the rattling sound coming from the passenger side and corrected the pro More

by psk496
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Anne
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Apr 28, 2026 -

Toyota of Richardson responded

Thank you for taking the time to share your experience with us. We truly appreciate your patience throughout the process, and we're delighted that Beth Anne was able to provide you with the attentive service you deserved. It's wonderful to hear that our skilled technicians successfully identified and resolved the issue with the rattling sound from the passenger side of your vehicle. Your trust in Toyota of Richardson means everything to us, and we're grateful for the opportunity to deliver the quality service and expertise you expect from our team.

April 25, 2026

Excelente cervio son muy amables se los re omiendo en otros lugares no te alludan en español More

by estherortega0803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2026 -

Toyota of Richardson responded

Your positive feedback about our excellent service means so much to us. We're thrilled that our team was able to assist you in a way that made you feel comfortable and valued. Providing helpful support in Spanish is important to us, and we're glad this made a difference in your experience. We truly appreciate you recommending Toyota of Richardson to others and look forward to continuing to serve you with the same level of care.

April 23, 2026

Maybe the labor costs were higher than I expected, but they reduced my charges on the final bill to help me with the payment - very nice to work with - 5 star More

by MSG.grogms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2026 -

Toyota of Richardson responded

Thank you for your review! We're glad our team could work with you on the final pricing to make it more manageable. Your kind words about our staff and five-star rating mean so much to us. We appreciate you choosing Toyota of Richardson for your automotive needs.

April 21, 2026

The service advisors were great and very helpful with everything I needed. It was done fast More

by tamikaturner2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2026 -

Toyota of Richardson responded

We are absolutely thrilled to hear about your positive experience with our service team. Your feedback about how helpful our advisors were with meeting all your needs really means a lot to us. We're also pleased that we could complete your service efficiently while maintaining the quality care you deserve. Thank you for taking the time to share your experience - it's customers like you who make our work so rewarding.

April 17, 2026

I have been a Chevy guy all my life. However, their dealership really screwed up my car so I was forced to trade it. I looked at so many different makes and models before I settled on a More

by Howardh627
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Apr 20, 2026 -

Toyota of Richardson responded

We are thrilled to hear about your wonderful experience with us! Your journey from being a lifelong Chevy owner to choosing Toyota shows the trust you placed in our team, and we're honored that our reputation stood out among all your research. It's fantastic that Chin made your vehicle purchase so smooth and thorough, ensuring you understood every step from start to finish. We're also delighted that your first service visit went so well - it sounds like Alex provided exceptional guidance through the process and even helped you discover additional features on your vehicle. Your satisfaction with both our sales and service teams truly means the world to us at Toyota of Richardson. We look forward to continuing to exceed your expectations for many years to come!

April 16, 2026

Service department is organized and customer reps are friendly and helpful with customers. Sometimes the cancellation of an appointment doesn’t get passed to the Service representative. Overall, have ha More

by jrichardson002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2026 -

Toyota of Richardson responded

Thank you for your review and for being a loyal customer over the years. We truly value your recognition of our organized service department and the friendly, helpful approach our customer representatives strive to maintain. Your observation about appointment cancellations occasionally not reaching service representatives is helpful feedback that we can use to strengthen our internal communication processes. It means a great deal to know that despite this occasional hiccup, you continue to have confidence in Toyota of Richardson and have experienced great service throughout your time with us. We appreciate your understanding and your continued trust in our team.

April 16, 2026

Toyota Richardson Service Advisor Lee Schuster is without doubt, one of the best to work with. He is laser focused on taking care of his customers and has a professional demeanor that stands above a More

by Happypurchase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2026 -

Toyota of Richardson responded

We are pleased to hear about your outstanding experience with our service team. Your recognition of the exceptional customer care and professional approach you received truly means everything to us. It's wonderful to know that the focused attention and dedication to excellence made such a positive impression on your automotive service experience. We're honored to have earned your trust and loyalty. Your kind words about the quality of service reflect our commitment to going above and beyond for every customer who walks through our doors.

April 11, 2026

My advisor has a super knowledge it takes to do what he does. A shout out to him. More

by Ifyarinz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Montenayor
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Apr 14, 2026 -

Toyota of Richardson responded

Your positive experience means everything to us! We're thrilled to hear about the exceptional expertise your advisor demonstrated throughout your visit. Having team members with deep knowledge and skill truly makes a difference in providing the quality service our customers deserve. Your recognition of his dedication and professionalism is wonderful to hear. Thank you for taking the time to share this feedback - it helps us celebrate the hard work of our outstanding team members.

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