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Toyota of Richardson

Richardson, TX

Overview
Employees
Reviews
Vehicles
4.8
2,770 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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1221 N Central Expressway

Richardson, TX

75080

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Showing 1,621 service reviews

December 12, 2025

I had an emergency with my car and went straight into the service department and they helped me right away. They were very helpful and understanding. More

by Alicia S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 11, 2025

Love coming to this dealership it’s right by my job so when I gets off in the morning I come here and be in and out . More

by Ty peeps
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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December 09, 2025

Went here regarding a Recall. The process was quick and easy. The staff is knowledgeable, courteous and very helpful! Special thanks to Patrick! More

by quadriayesha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
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Dec 10, 2025 -

Toyota of Richardson responded

Thank you for the positive feedback about your recall service experience! We're glad our team made the process quick and easy for you. Your recognition of our staff's helpfulness means a lot to us. We appreciate you sharing your experience and look forward to serving you again.

December 09, 2025

The service department is dependable and will not force you into getting expensive repairs that aren't entirely necessary. More

by AAM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vald
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Dec 10, 2025 -

Toyota of Richardson responded

Thank you for recognizing our honest, transparent approach to service. We're committed to providing trustworthy recommendations that serve our customers' best interests at Toyota of Richardson.

December 09, 2025

Patrick is awesome and takes care of you. He ensures you leave happy and satisfied. More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Kelley
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Dec 10, 2025 -

Toyota of Richardson responded

Thank you for the wonderful feedback about Patrick! We're thrilled he provided exceptional care and ensured you left satisfied. Your positive review means so much to us. Thank you for choosing Toyota of Richardson!

December 08, 2025

Toyota of Richardson has been where I have getting my Tundra serviced for over three years and they have always looked out for me. More

by Tundra Dude
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Benito Najera
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Dec 10, 2025 -

Toyota of Richardson responded

Thank you for your loyalty over the past three years! We truly appreciate your trust in Toyota of Richardson for your Tundra's service needs. Your satisfaction means everything to our team, and we look forward to continuing to serve you.

December 08, 2025

Best service. Knowledgeable. Efficient. Get you back on the road quickly. Lee Schuster is the absolute best. More

by Robertris999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2025 -

Toyota of Richardson responded

Thank you for the wonderful review! We're thrilled you found our service knowledgeable and efficient. Your feedback means everything to our team, and we're glad we could get you back on the road quickly!

December 06, 2025

Brandon was the service writer and did an excellent job. He discussed the maintenance items that were. Ended to be done at 5 years and we went ahead and had them all completed the same day. The check that w More

by Andy.gatewood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Dec 10, 2025 -

Toyota of Richardson responded

We are ecstatic to hear about your positive experience with our service team. It sounds like Brandon provided you with thorough and professional service by explaining all the maintenance items needed for your vehicle's 5-year mark and ensuring everything could be completed during your visit. We appreciate that our team took the time to conduct a comprehensive inspection that identified the brake condition, giving you valuable information for future maintenance planning. Your trust in allowing us to handle multiple service items in one day means a great deal to us. Thank you for recognizing the quality work performed by our team and for choosing Toyota of Richardson for your automotive needs.

December 05, 2025

Toyota of Richardson has been my choice for purchasing vehicles and maintaining the vehicles for over 30 years. More

by avalon2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2025 -

Toyota of Richardson responded

We are delighted to hear about your incredible loyalty over the past three decades. Your long-term trust in our dealership for both vehicle purchases and ongoing maintenance means everything to us. Customers like you who have chosen to stay with us for so many years are truly the foundation of our business. We understand that maintaining that level of satisfaction year after year requires consistent quality service and reliable support. Thank you for being such a valued part of our Toyota family and for taking the time to share your experience with others.

December 05, 2025

From checking in through checking out, the process was efficient, professional, and promptly. Staff members were courteous and helpful. Waiting rooms are WIFI available, spacious, with complimentary bever More

by anhn75023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2025 -

Toyota of Richardson responded

We are grateful for your detailed feedback about your service experience with us. It's wonderful to hear that our team provided efficient and professional service from start to finish, and that you found our staff to be courteous and helpful throughout your visit. We're pleased that you appreciated the comfortable waiting area amenities, including the spacious environment, complimentary beverages, and wifi access. We understand your concern regarding the credit card processing fee, and we genuinely appreciate you bringing this to our attention. Your feedback helps us continually evaluate our policies to better serve our customers. Thank you for taking the time to share both the positive aspects of your experience and areas where we can improve.

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