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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,522 Reviews
Call Service Center (972) 201-9228

1,522 Reviews of Toyota of Richardson - Service Center

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May 26, 2025

Very helpful dealership for car purchase. Excellent car maintenance service. Reasonable prices and professional in dealing with customers. Thanks More

by khukho52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2025 -

Toyota of Richardson responded

Thank you for your kind words and for taking the time to share your positive experience with us. We are thrilled to hear that you found our dealership helpful and our maintenance service to be excellent. Our team is dedicated to providing professional and reasonable service to all our customers, and your feedback reinforces our commitment. We look forward to serving you again!

May 25, 2025

The Richardson store truly displayed excellence in providing excellent customer service. Congratulations to Dalton L. For being such an awesome service advisor. More

by Jple19101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Lee
Report | Print
May 28, 2025 -

Toyota of Richardson responded

Thank you for your wonderful review! We are thrilled to hear about your positive experience. Providing excellent customer service is our top priority, and it's fantastic to know that Dalton made such a positive impact during your visit. We appreciate your recognition of his efforts and will be sure to pass along your kind words. Thank you again for your support!

May 24, 2025

Marco Villa is his name; he took great care of me. He was very kind, I really liked his sense of humor. More

by write2educate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marco Villa was excellent
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May 28, 2025 -

Toyota of Richardson responded

Thank you for sharing your positive experience with Marco Villa. We are delighted to hear that he provided you with exceptional care and that his kindness and sense of humor made a lasting impression. Our team strives to create a welcoming atmosphere, and it's wonderful to know that Marco contributed to that for you. We appreciate your support!

May 24, 2025

I went to the dealership today, Saturday at 12 noon, the gentleman, I think his last name was Garcia; I don’t have his car in front of me right now, took great care of me. He provided such excellent custom More

by write2educate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Villa
Report | Print
May 28, 2025 -

Toyota of Richardson responded

Thank you for taking the time to share your positive experience with us. We're thrilled to hear that our team member provided you with excellent customer service. It’s our goal to ensure that every visit is a great one, and we’re glad to know that you felt well taken care of. We look forward to welcoming you back for your future needs!

May 23, 2025

Lee Schuster is a very good service advisor. I know when I leave, all necessary work has been performed! More

by Kd2501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 27, 2025 -

Toyota of Richardson responded

Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with Lee Schuster as your service advisor. It’s our priority to ensure that all necessary work is completed to your satisfaction. We appreciate your support and look forward to serving you again!

May 22, 2025

The guy that lead me inside the building was professional and I waited less then an hour !! More

by Martilea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 27, 2025 -

Toyota of Richardson responded

Thank you, Martilea, for your wonderful feedback! We are thrilled to hear that you had a positive experience with our staff and that your wait time was minimal. Our team strives to provide professional and efficient service, and it’s great to know we met your expectations. We look forward to serving you again!

May 19, 2025

I always receive excellent customer service from Toyota of Richardson. They truly cater to their customers in every way! I have never been disappointed and always recommend them to friends and family More

by Jangirardeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Anthony Bacon
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May 21, 2025 -

Toyota of Richardson responded

Thank you for your wonderful feedback! We are thrilled to hear that you consistently receive excellent customer service during your visits. Our team is dedicated to catering to our customers' needs, and it's rewarding to know that we have met your expectations. Your recommendations to friends and family mean a lot to us, and we look forward to continuing to provide you with exceptional service in the future.

May 18, 2025

My normal service advisor was off that day. I met with Mitch Burgdorf. Fine human being. Got me in and out in no time. More

by michael_mckay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2025 -

Toyota of Richardson responded

Thank you for your thoughtful review, Michael. We’re pleased to hear that Mitch was able to provide you with efficient service during your visit. Our team is dedicated to ensuring that every customer has a positive experience, and it’s great to know that we met your expectations. We appreciate your support!

May 16, 2025

The service adviser at the service department was friendly and professional. Explanations were clear and expected service was performed exactly as described. More

by Fillister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Kelley
Report | Print
May 19, 2025 -

Toyota of Richardson responded

Thank you, Fillister, for your wonderful review! We are delighted to hear that you had a positive experience with our service department. Our team strives to provide friendly and professional service, and it’s great to know that our explanations and the service performed met your expectations. We appreciate your feedback and look forward to serving you again in the future!

May 13, 2025

The dealership is very efficient and clean. The staff is also very polite and the service advisor with whom I work, Patrick, listens well and works to resolve issues. More

by jstevens53ok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Kelley
Report | Print
May 14, 2025 -

Toyota of Richardson responded

Thank you for your wonderful feedback! We are thrilled to hear that you found our service department to be efficient and clean, and that our staff, particularly Patrick, provided you with attentive service. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to serving you again!

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