Toyota of Richardson - Service Center

Matt was amazing! He called me every step of the way to make sure everything was perfect and kept me up to date with each stage of my car servicing. I loved it!! make sure everything was perfect and kept me up to date with each stage of my car servicing. I loved it!! More

I have used Toyota of Richardson's service department for all of my car's regular maintenance and repairs since 2005. Mr. Chapman has always been my service advisor and has always taken very good care of me all of my car's regular maintenance and repairs since 2005. Mr. Chapman has always been my service advisor and has always taken very good care of me. When it is time for me to replace my car, it will be a Toyota and it will be purchased at this dealership. I don't have any dealings with the sales side of the dealership but if they are as good as their service and my personal advisor for the last 7 years, it will be an excellent experience. More

Matt Grier is always friendly and helpful. The work was done in a timely fashion. Car was washed and looked nice after the service. It is convenient for me to go to this dealer as it is close to home. done in a timely fashion. Car was washed and looked nice after the service. It is convenient for me to go to this dealer as it is close to home. It is always clean in the waiting room. Everyone has always been plesant. More

I called Mr. Bryan early in the morning to get my side panel buffed and side mirror replaced. It was a hit and run so I was incredibly upset. Matt was so helpful, calm, and VERY understanding. He got me i panel buffed and side mirror replaced. It was a hit and run so I was incredibly upset. Matt was so helpful, calm, and VERY understanding. He got me in at 9 am right away and my car was done and ready by noon, just in time for work. More

I purchased my Toyota Tocoma base model at TOR in 2007. It was new when I purchsed it, and I have not been anywhere else to get my truck serviced, and that is saying something, considering that I have 411, It was new when I purchsed it, and I have not been anywhere else to get my truck serviced, and that is saying something, considering that I have 411,000 miles (yes, 411,000) on it. How do you get that many miles on a truck, without it ever breaking down on the road....EASY, just do ALL of your maintenance by the book, even after it is out of warranty. I like the fact that they always use OEM parts, have qualified Toyota techs, and mucho experience when it comes to Toyotas. I am now looking forward to hitting the HALF MILLION MILE mark later this year. This is why I will always come back to Toyota of Richardson for all of my service, and will be back for my next purchase. More

My name is Al Crump (972-989-7785) and the Crump family has been trading with Ed Giraldo with Toyota of Richardson for over 10 years. We have three cars from them (soon to be a fourth) and Ed's honesty an has been trading with Ed Giraldo with Toyota of Richardson for over 10 years. We have three cars from them (soon to be a fourth) and Ed's honesty and attention to detail has always made it a very easy buying experience. Thanks to Ed, our experiences with the service department has also been great. I trust you consider Ed as a valuable, top notch team player. We look forward to working with him in the future. Why Ed Giraldo: Excellent Product Knowledge, Fairness, and Unquestioned Ethical Conduct. More

I am someone who has used the same "Mom and Pop" repair place for most of my life. Unfortunately, a move across the Metroplex made that small shop a good 60 miles away and clearly not a conveni Pop" repair place for most of my life. Unfortunately, a move across the Metroplex made that small shop a good 60 miles away and clearly not a convenient choice. After a few less-than-stellar incidents with some chain repair places, I decided to go to Toyota of Richardson. Wow- I was very impressed with their service and professionalism. And their prices were quite competitive with other repair places (I checked!). And Scott, the service adviser I dealt with, is such a pleasure to deal with. Their service (at least that which I have had done) has been fast and well priced, and they open early and stay open late, which is a huge plus for those of us who work long -and often irregular- hours. All in all, I would give Toyota of Richardson an A+++! More

This dealership has always been prompt and courteous when I have taken my car in for service. I also purchased my car at this dealership and was pleased with that experience as well. The staff is knowledge I have taken my car in for service. I also purchased my car at this dealership and was pleased with that experience as well. The staff is knowledgeable and friendly. This dealership has provided great customer service! I choose to drive a little bit further to this dealership (there are other Toyota dealerships closer to where I live) because of the great experiences I have had at Toyota of Richardson! More

I have been a customer of this dealership for approx. 10 years. Lee Schuster has been my service advisor for the past 8 years. I have always been very pleased with Lee. He is courteous, efficient, reliabl years. Lee Schuster has been my service advisor for the past 8 years. I have always been very pleased with Lee. He is courteous, efficient, reliable and professional. Lee Schuster and the service dept. is what keeps me coming back to this dealership. More

Mr. Bryan was extremely helpful and offered suggestions that were greatly appreciated. The price of the tire was very reasonable and I was in and out in a short period of time. R. Nye that were greatly appreciated. The price of the tire was very reasonable and I was in and out in a short period of time. R. Nye More