Toyota of Richardson - Service Center

We was having problems with the gas door popping open , so we pulled into Toyota Richardson (car was bought in ARK), Jeff gave us some tips ,but Saad Hatouqa ( i can’t tag him because i would ), he came ou so we pulled into Toyota Richardson (car was bought in ARK), Jeff gave us some tips ,but Saad Hatouqa ( i can’t tag him because i would ), he came out and popped the gas cover and went into the truck and pulled some wires, and it worked again! He was so awesome and helpful. I’m so glad he came out and could help us . He didn’t quit until it popped open and close with the gas button . I’d definitely refer people to him! He was a great help . We didn’t have to wait to get serviced on Monday , or spend any money to fix the issue. Thanks again Jeff Turner and Saad Hatouqa! Awesome men!! More

Costly work This is the second time I have had this issue.I took my car to Firestone for an oil change, Nothing available at Toyota. Firestone could not do it as This is the second time I have had this issue.I took my car to Firestone for an oil change, Nothing available at Toyota. Firestone could not do it as whoever did it last time had tightened the cap too much. I might crack if removed. I finally got into Toyota to have the oil replaced , I explained the situation, but got no real comment on it. Yesterday I was in a hurry so again went to Firestone, and low and behold it had happened again. This time, not trusting Toyota, I had them do it anyway. The cap cracked and cost me $150 to have it replaced. After posting my issue on social media I have heard that it has happened to others also. I now have a safety recall on my car, but will have to go to another Toyota dealership to get it fixed./ I do not feel comfortable with this dealership. My daughter always uses Firestone for service and gets great treatment. I will be going there now. More

I have always had extraordinary service! The service team are friendly and efficient! I've always had a great experience. They have a shuttle service which takes you home if you dont want to stay and they pi are friendly and efficient! I've always had a great experience. They have a shuttle service which takes you home if you dont want to stay and they pick you up when your car is ready! More

Excellent service at Toyota of Richardson. I always request Brandon Phillips as my service tech. He is thorough and helpful. My wait time is never more than stated and usually shorter. request Brandon Phillips as my service tech. He is thorough and helpful. My wait time is never more than stated and usually shorter. More

Toyota of Richardson Texas is an excellent dealership. I’ve done business with them for many years. This visit was to repair the rear bumper and the rear tail light on the driver’s side on my 2006 Scion x I’ve done business with them for many years. This visit was to repair the rear bumper and the rear tail light on the driver’s side on my 2006 Scion xB. They did an excellent job. I want to particularly thank agent Hillary Carr for handing my service. I will recommend them to anyone I know who needs car repair. More

Very satisfied with my service advisor Doug. He was able to take care of my concerns and updated me on my recall. Fast service too! to take care of my concerns and updated me on my recall. Fast service too! More

Took my car to Toyota Richardson for a checkup and repair on a tire. Pulled up didn’t have to wait, got a shuttle, call when my car was ready with an explanation of what was done. Great job guys. on a tire. Pulled up didn’t have to wait, got a shuttle, call when my car was ready with an explanation of what was done. Great job guys. More

They finished the job pretty quickly despite me being a walk-in. Their waiting area is comfortable and offer free guest wifi, coffee, and some snacks. Customers service is also really great walk-in. Their waiting area is comfortable and offer free guest wifi, coffee, and some snacks. Customers service is also really great More

Lee was very attentive and researched my past issue....He saw it through.... Very happy.. pray it solved the problem. If it did not, it was not from a lack of listening and trying. saw it through.... Very happy.. pray it solved the problem. If it did not, it was not from a lack of listening and trying. More

Good communication during my service and I was happy with the service and the final price. The service advisor was friendly and a good listener. the service and the final price. The service advisor was friendly and a good listener. More