Toyota of Richardson - Service Center

Excellent service and customer support! First, I truly appreciated to these salesmen (Todd & Neil) & the great manager, Bruce who extremely nice to help us. There were excellent services tha First, I truly appreciated to these salesmen (Todd & Neil) & the great manager, Bruce who extremely nice to help us. There were excellent services that they provided to us (me & my wife). They listenned carefully from our concerns & provided all necessary information that we needed in a very quickly response. They didn't go around the burst for playing around with numbers here and there. They are straightforward, professional and helpful to facilitate us to make our good deals very easily. I couldn't believe that we showed up late night around 8:40p at the dealer store to trade in our old car & buy a new car for my wife. And luckily we met the very nice manager, Bruce, who greeted us at the front door who introduced us all the details from the new features to the current promotions about the new car, Toyota Avalon. And that was more than enough for us to grasp our deals quickly. It only took us less than 10 mins to get our deals of both trading & buying cars. Neil & Todd were the excellent salepersons who were good in technical support process. They followed up on me from emails, signed up on-line accounts & registrations as needed for the new owner. Also they took time to walk me through most of the safety features and the basic setup until I was ready to run on my own. They are my contacts now if any relatives or friends who need new cars I definitely will think of these people at this dealer on top of my list. Once again, it's great to meet the right people who made our day come true! And we truly appreciate it for the big help that the sale team in Toyota dealership in Richardson has provided to us! 5 stars plus! Thanks and Regards, Quoc Ps: I couldn't find Neil & Todd on the employee list to give him 5 stars on my grading as well. More

Fantastic Toyota of Richardson is awesome. I have had the same service manager for 12 years, Lee Schuster, and he is awesome, trustworthy and dependable. If you Toyota of Richardson is awesome. I have had the same service manager for 12 years, Lee Schuster, and he is awesome, trustworthy and dependable. If you can get him do it! More

Excellent Service I received prompt, efficient and quality service as usual. The service check-in line was very busy; however I received quick service with the appointm I received prompt, efficient and quality service as usual. The service check-in line was very busy; however I received quick service with the appointment I had made in advance. More

Amazing service The Service Department Supervisor Mitch is excellent! I drive over 50 miles to go to this service center. My service manager is Rodrigo. He is excelle The Service Department Supervisor Mitch is excellent! I drive over 50 miles to go to this service center. My service manager is Rodrigo. He is excellent. He gives me all my options and is very knowledgeable, never pressures me to do anything but because he is so thorough I trust him and the mechanics as well. He looks out for me. I have had my car serviced there 3 times now and I love it. Worth the drive. One time I arrived in the morning at 7am and I was helped by Mitch and thought he was one of the porter/assistant. Mitch was so kind and patient with checking me in (there were already 10+ cars waiting at 7am). It was after he helped me that I realize he was the supervisor over all the service managers. I was very impressed that the Big boss was not too proud to help out in the morning. To me this tells alot about the quality of customer service that is expected from top to down. I was able to speak to a mechanic there too Joe- Master Mechanic (?) again though young in age very knowledgeable and very thorough! Excellent service in the Service department!!!! More

Oil change Me service agent Lee is great. This time I didn’t get coupon but the charge is fair. Great service I get always. Service center is clean and great. Me service agent Lee is great. This time I didn’t get coupon but the charge is fair. Great service I get always. Service center is clean and great. More

Great Experience They really took great care of me. They have taken great care of my husband’s truck for the past 11 years so I moved my service to them. Very friendly They really took great care of me. They have taken great care of my husband’s truck for the past 11 years so I moved my service to them. Very friendly staff, Jeff Harris and Jesus Castillo took great care of me. The office staff was very helpful for check out. I even enjoyed a pleasant conversation with personnel just outside a waiting room. The pride in their jobs impressed me. More

Great experience at Toyota of Richardson service department Excellent service today at Toyota if Richardson. Keep up the great customer experience! I went in for regular 25k checkup on my RAV4. I wor Excellent service today at Toyota if Richardson. Keep up the great customer experience! I went in for regular 25k checkup on my RAV4. I worked with Arthur Jacobus. He took care of everything. It was a quick and easy process! More

You're service dept came through as always. Everything turned out great.had a problem, it was solved. They really took the time to listen and solve my problem. Thank you everyone for your help. Everything turned out great.had a problem, it was solved. They really took the time to listen and solve my problem. Thank you everyone for your help. More

Great service! Chase did an excellent job coordinating new tire and maintenance work. They were able to get my car in quickly same day after I had a flat on the hig Chase did an excellent job coordinating new tire and maintenance work. They were able to get my car in quickly same day after I had a flat on the highway. Shout out to drivers who took me to work and picked me up.. both were very friendly. More

Preparing for long road trip I am about to travel over 2000 miles and needed to be sure my vehicle is in tip top shape. I will be towing a small trailer and cannot afford any prob I am about to travel over 2000 miles and needed to be sure my vehicle is in tip top shape. I will be towing a small trailer and cannot afford any problems. Thomas carefully reviewed my service history with me and provided exactly what I needed for this trip at a price I can afford. I have purchased two vehicles from Toyota of Richardson and consider myself a loyal and satisfied customer. More