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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,421 Reviews
Call Service Center (972) 201-9228

1,421 Reviews of Toyota of Richardson - Service Center

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January 26, 2025

Great service department no games. Ask for Lee always keeps you updated and takes good care of you. More

by Lsc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Toyota of Richardson responded

Thank you for your feedback! We're happy to hear that Lee and our service department took great care of you and kept you updated without any games. We truly appreciate your recommendation and look forward to assisting you again in the future!

January 26, 2025

Great service! The service guy was nice. I liked the vending machine. No donuts though :( More

by TP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelley
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Jan 27, 2025 -

Toyota of Richardson responded

Thank you for your review! We're glad to hear that you received great service and that you enjoyed the vending machine. We appreciate your feedback and will certainly take note about the donuts. We look forward to serving you again!

January 26, 2025

Even though it looked busy! It did not feel busy! Beth did a good job making sure that I was taken care of. More

by Xman_collins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth
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Jan 27, 2025 -

Toyota of Richardson responded

Even though it looked busy! It did not feel busy! Beth did a good job making sure that I was taken care of.

January 26, 2025

Great dealership from buying my car to 50,000 mile service. Very satisfied with your service. More

by Ascottiec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Childress 5*
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Jan 27, 2025 -

Toyota of Richardson responded

Thank you for your kind words! We're so glad to hear that you've had a great experience from purchasing your car to your 50,000-mile service. We truly appreciate your satisfaction and look forward to continuing to serve you in the future!

January 25, 2025

Terry Torbet is the best Sales person. I only go to Terry when I need a new vehicle! Lee Schuster is the best Service person! I trust Lee and he brings a ton of knowledge to enhance the ex More

by jleew73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Torbet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience with us! We're thrilled to hear that Terry and Lee have provided you with such great service. However, we want to ensure that we address any concerns you may have to make your experience even better. Please feel free to reach out to Maria Arenas at marenas@vtaig.com so we can further assist you. We value your feedback and look forward to serving you again soon!

January 25, 2025

I’m very please with the service I receive at this Toyota dealer, they provide mi with an outstanding service. More

by Paco15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Anne
Report | Print
Jan 27, 2025 -

Toyota of Richardson responded

Thank you for your kind words! We’re thrilled to hear that you’re pleased with the service you received. Providing outstanding service is our top priority, and we’re happy we could meet your expectations. We look forward to assisting you again in the future!

January 24, 2025

I took my RAV4 for the 10,000 milage maintenence scheduled. The Rave4 had the oil changed and the tire rotated done. While here I had requested to the service advisor to check a tire that was havi More

by Jimmyjh1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Kelley
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Jan 27, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience with us! We're glad to hear that Patrick Kelly provided you with courteous and helpful service during your visit. Your decision to replace the tire for safety reasons was a wise one, and we're happy we could assist you in resolving the issue. Providing a safe and positive experience for our customers is always our priority, and we appreciate your feedback. We look forward to serving you again in the future!

January 24, 2025

I left a review on the other text you sent. Read it there. Not happy with the curtesy van service More

by debb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Stiger
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Jan 27, 2025 -

Toyota of Richardson responded

We’re sorry to hear that you were not satisfied with the courtesy van service during your visit. We take your feedback seriously and want to make sure your concerns are addressed. Please reach out to Maria Arenas at marenas@vtaig.com, and she will be happy to assist you further. Thank you for bringing this to our attention, and we look forward to resolving the issue.

January 24, 2025

Aside from purchasing the car I've had no interaction with the dealership. The service department is outstanding. The staff is very attentive and the service is reasonably quick More

by GuyJr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Toyota of Richardson responded

Thank you for your feedback! We’re glad to hear that your experience with our service department has been outstanding. Providing attentive and efficient service is a priority for us, and we're happy that we've met your expectations. If you need anything in the future, feel free to reach out. We appreciate your continued trust in us!

January 22, 2025

Excellent service. I brought my vehicle for oil change. I will definitely recommend you to friends and family. More

by megatony4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Toyota of Richardson responded

We are truly grateful for your positive feedback and recommendation. Providing excellent service is our top priority, and we're delighted that your oil change experience met your expectations. Your willingness to recommend us to friends and family is the highest compliment we can receive. Thank you for choosing our service center and for your trust.

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